<p>Location: East Coast, United States</p><br/><p>Employment Type: Full-time</p><br/><p>Team: Customer Success</p><br/><div>Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA. </div><div><br></div><div>• Customers simplify operations, improve data security, and unlock data’s value.&nbsp;<a href="https://www.immuta.com/customers/" class="postings-link">Customers</a>&nbsp;include:</div><div><b>Roche </b>– Saved $50M by securely operationalizing data products and saving inventory.</div><div><b>Thomson Reuters </b>- Faster access to Snowflake data and a 60x increase in data usage resulting in greater  productivity.</div><div><b>Swedbank</b> – 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency. </div><div><b>JB Hunt</b> – Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.</div><div>• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was   recognized as the Snowflake Data Security Partner of the Year in June 2023.</div><div>• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies. </div><div>• $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.</div><div>• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.</div><div><br></div><div><b style="font-size: 11pt">CUSTOMER SUCCESS MISSION</b></div><div><br></div><div><span style="font-size: 11pt">The core mission of our Customer Success team is to build and nurture an environment where the customer is at the center of </span><b style="font-size: 11pt">everything</b><span style="font-size: 11pt"> we do.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">At Immuta, we are committed to delivering cutting-edge data security and governance solutions to our clients. Our Customer Success team is integral to ensuring our customers not only protect their data but achieve long-term success in their data security and governance efforts. We are currently seeking a talented and experienced Customer Success Manager (CSM), specialized in data security and governance, to excel in onboarding, customer health management, value management, renewal management, and perform general CSM duties.</span></div><div><br></div><div><b style="font-size: 11pt">YOUR ROLE &amp; RESPONSIBILITIES:</b></div><div><br></div><div><b style="font-size: 11pt">Guide customer onboarding</b></div><div><span style="font-size: 11pt">*Agree on customer outcomes and deliverables to meet those outcomes at the start of a new customer engagement and ensure we reference back to these at every point of the customer journey</span></div><div><span style="font-size: 11pt">*Develop customized onboarding plans, including product training, security best practices, and compliance guidance.</span></div><div><span style="font-size: 11pt">*Lead and proactively manage the onboarding process, implementing their first use cases into production</span></div><div><br></div><div><b style="font-size: 11pt">Manage implementation of use cases</b></div><div><span style="font-size: 11pt">*Define use case scope, objectives, and deliverables.</span></div><div><span style="font-size: 11pt">*Develop a project plan with timelines and resource allocation.</span></div><div><span style="font-size: 11pt">*Identify risks and develop a risk management plan.</span></div><div><span style="font-size: 11pt">*Responsible for assembling and managing project teams, assigning roles and responsibilities and fostering effective communication within the team.</span></div><div><br></div><div><b style="font-size: 11pt">Own the end to end customer lifecycle</b></div><div><span style="font-size: 11pt">*Develop and maintain strong, long-term relationships with customers as their trusted data security and governance advisor.</span></div><div><span style="font-size: 11pt">*Gain a deep understanding of each client's data security and governance requirements and compliance standards. </span></div><div><span style="font-size: 11pt">*Understand how Immuta can help them achieve these goals.&nbsp;</span></div><div><span style="font-size: 11pt">*Collaborate with the Product and Engineering teams to relay customer feedback and enhance data security and governance solutions.</span></div><div><span style="font-size: 11pt">*Partner with Marketing to identify referenceable customers and to develop use cases.</span></div><div><span style="font-size: 11pt">*Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.</span></div><div><span style="font-size: 11pt">*Create and maintain a customer success plan, tracking success initiatives</span></div><div><br></div><div><b style="font-size: 11pt">Meet targets for net renewal and customer expansion</b></div><div><span style="font-size: 11pt">*Execute the documented renewal management process.</span></div><div><span style="font-size: 11pt">*Accurately forecast renewals and track their progress.</span></div><div><span style="font-size: 11pt">*Identify and resolve potential renewal challenges to ensure a high renewal rate.</span></div><div><span style="font-size: 11pt">*Collaborate with Sales and Finance teams to facilitate a smooth renewal process.</span></div><div><span style="font-size: 11pt">*Identify opportunities for expansion and growth within the assigned customer base.</span></div><div><br></div><div><b style="font-size: 11pt">Maintain and monitor key health and value KPIs</b></div><div><span style="font-size: 11pt">*Maintain customer scorecard, health and use case information in the designated CS platform&nbsp;</span></div><div><span style="font-size: 11pt">*Monitor and analyze customer usage of data security and governance products, alerting them to any potential vulnerabilities.</span></div><div><span style="font-size: 11pt">*Proactively track and report key account metrics to measure security success and identify areas for improvement.</span></div><div><span style="font-size: 11pt">*Collaborate with customers to address concerns and ensure ongoing data security and governance success.</span></div><h3>WE VALUE:</h3><br/><ul><li>8 - 10 years of proven experience as a Customer Success Manager in the data security and governance sector, ideally with a technology consulting background and experience </li><li>Strong understanding of data security and governance principles, compliance standards, and regulatory requirements.</li><li>Expertise in onboarding clients with data security and governance solutions, ensuring effective and compliant implementations.</li><li>Proficiency in renewal forecasting and strategies to achieve high renewal rates in data security and governance.</li><li>Excellent communication and relationship-building skills, with the ability to interact effectively at all levels within an organization.</li><li>Strong project management skills and the ability to manage multiple tasks with attention to detail.</li><li>Exceptional verbal and written communication skills.</li><li>Self-motivated and able to thrive in a results-driven environment.</li><li>Natural relationship builder with integrity, reliability, and maturity.</li><li>Critical thinking, problem-solving skills, and a strong focus on continuous improvement.</li><li>Proficiency in data security and governance tools, Microsoft Office Suite, and relevant software applications.</li></ul><br/><div><b style="font-size: 18px">Benefits</b></div><div><br></div><div>At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:</div><div><br></div><div>- 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)</div><div>- 100% employer paid mental wellness platform for you and your dependents</div><div>- Stock Options</div><div>- Wellness perks (100% employer paid Whoop fitness band and subscription)</div><div>- Paid parental leave (Both Maternity and Paternity)</div><div>- Unlimited Paid time off (U.S. based positions)</div><div>- Learning and Development Resources</div><div><br></div><div>Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.</div><div><br></div><div><span style="font-size: 10px">NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.</span></div>

Location: East Coast, United States

  

Employment Type: Full-time

  

Team: Customer Success

  

Immuta enables organizations to unlock value from their cloud data by
protecting it and providing secure access. The Immuta Data Security Platform
provides sensitive data discovery, security and access control, and data
activity monitoring and has deep integrations with the leading cloud data
platforms. Immuta is now trusted by Fortune 500 companies and government
agencies around the world to secure their data. Founded in 2015, Immuta is
headquartered in Boston, MA.

  

• Customers simplify operations, improve data security, and unlock data’s
value. [Customers](https://www.immuta.com/customers/) include:

 **Roche** – Saved $50M by securely operationalizing data products and saving
inventory.

 **Thomson Reuters** \- Faster access to Snowflake data and a 60x increase in
data usage resulting in greater productivity.

 **Swedbank** – 3x time saved setting up data security and self-service policy
authoring. 2x more data use cases. 5x improvement in process efficiency.

**JB Hunt** – Increased permitted use cases for cloud analytics by 100% by
managing access to 100+ databases while achieving cost savings.

• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud,
and Starburst. Immuta was recognized as the Snowflake Data Security Partner of
the Year in June 2023.

• Immuta has been recognized by Forbes as a top American startup employer, by
Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company
as one of the top 50 most innovative companies.

• $267 million in total funding. Lead investors include NightDragon,
Snowflake, and Databricks, along with additional funding from ServiceNow, Citi
Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March
Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.

• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park,
Maryland.

  

 **CUSTOMER SUCCESS MISSION**

  

The core mission of our Customer Success team is to build and nurture an
environment where the customer is at the center of **everything** we do.  

  

At Immuta, we are committed to delivering cutting-edge data security and
governance solutions to our clients. Our Customer Success team is integral to
ensuring our customers not only protect their data but achieve long-term
success in their data security and governance efforts. We are currently
seeking a talented and experienced Customer Success Manager (CSM), specialized
in data security and governance, to excel in onboarding, customer health
management, value management, renewal management, and perform general CSM
duties.

  

 **YOUR ROLE & RESPONSIBILITIES:**

  

 **Guide customer onboarding**

*Agree on customer outcomes and deliverables to meet those outcomes at the start of a new customer engagement and ensure we reference back to these at every point of the customer journey

*Develop customized onboarding plans, including product training, security best practices, and compliance guidance.

*Lead and proactively manage the onboarding process, implementing their first use cases into production

  

 **Manage implementation of use cases**

*Define use case scope, objectives, and deliverables.

*Develop a project plan with timelines and resource allocation.

*Identify risks and develop a risk management plan.

*Responsible for assembling and managing project teams, assigning roles and responsibilities and fostering effective communication within the team.

  

 **Own the end to end customer lifecycle**

*Develop and maintain strong, long-term relationships with customers as their trusted data security and governance advisor.

*Gain a deep understanding of each client's data security and governance requirements and compliance standards. 

*Understand how Immuta can help them achieve these goals. 

*Collaborate with the Product and Engineering teams to relay customer feedback and enhance data security and governance solutions.

*Partner with Marketing to identify referenceable customers and to develop use cases.

*Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.

*Create and maintain a customer success plan, tracking success initiatives

  

 **Meet targets for net renewal and customer expansion**

*Execute the documented renewal management process.

*Accurately forecast renewals and track their progress.

*Identify and resolve potential renewal challenges to ensure a high renewal rate.

*Collaborate with Sales and Finance teams to facilitate a smooth renewal process.

*Identify opportunities for expansion and growth within the assigned customer base.

  

 **Maintain and monitor key health and value KPIs**

*Maintain customer scorecard, health and use case information in the designated CS platform 

*Monitor and analyze customer usage of data security and governance products, alerting them to any potential vulnerabilities.

*Proactively track and report key account metrics to measure security success and identify areas for improvement.

*Collaborate with customers to address concerns and ensure ongoing data security and governance success.

### WE VALUE:

  

  * 8 - 10 years of proven experience as a Customer Success Manager in the data security and governance sector, ideally with a technology consulting background and experience 
  * Strong understanding of data security and governance principles, compliance standards, and regulatory requirements.
  * Expertise in onboarding clients with data security and governance solutions, ensuring effective and compliant implementations.
  * Proficiency in renewal forecasting and strategies to achieve high renewal rates in data security and governance.
  * Excellent communication and relationship-building skills, with the ability to interact effectively at all levels within an organization.
  * Strong project management skills and the ability to manage multiple tasks with attention to detail.
  * Exceptional verbal and written communication skills.
  * Self-motivated and able to thrive in a results-driven environment.
  * Natural relationship builder with integrity, reliability, and maturity.
  * Critical thinking, problem-solving skills, and a strong focus on continuous improvement.
  * Proficiency in data security and governance tools, Microsoft Office Suite, and relevant software applications.

  

 **Benefits**

  

At Immuta, our goal is to help bridge the gap between personal and
professional growth, so that our team members can be well and thrive
personally and professionally. After all, great professional success stories
rarely happen without great personal success stories! Our generous benefits
package given to all full time employees includes:

  

\- 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you
and your dependents (including Domestic Partners)

\- 100% employer paid mental wellness platform for you and your dependents

\- Stock Options

\- Wellness perks (100% employer paid Whoop fitness band and subscription)

\- Paid parental leave (Both Maternity and Paternity)

\- Unlimited Paid time off (U.S. based positions)

\- Learning and Development Resources

  

Immuta provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, sex, sexual
orientation, national origin, marital status, age, disability (including
disability due to pregnancy) or genetics, protected veteran status, or any
other characteristic protected by law. Immuta complies with applicable state
and local laws governing nondiscrimination in employment in every location in
which the company has facilities. This policy applies to all terms and
conditions of employment.

  

NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third
party recruiters. All candidates submitted through are considered to be
submissions by the candidate and no submission will obligate Immuta to pay any
third party for the referral or hiring of a candidate.

