<p>Location: Remote</p><br/><p>Employment Type: Full Time</p><br/><p>Team: Account Management</p><br/><div><span style="font-size: 16px">Hi, we’re Gravie. We improve the way employers offer health benefits and provide employees coverage they can actually use. We’re looking for a&nbsp;</span><b style="font-size: 16px">Regional Manager of Account Management</b><span style="font-size: 16px">. The Regional Manager of Account Management champions and improves the Gravie employer experience by overseeing the account management team. The Regional Manager of Account Management will focus on building the strength and confidence of each AM team member and identify processes that will allow the AM team to scale.</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><span style="font-size: 16px">At Gravie, our mission is to improve the way people purchase and access healthcare through innovative,&nbsp;consumer-centric health benefit solutions.&nbsp;Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><b style="font-size: 16px">You will:</b></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with&nbsp;Director, Account Services&nbsp;to drive goals, standards, metrics and processes for the Account Services function</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and develop a team of Account Managers and Account Support Specialists</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relentlessly work to instill the highest level of customer service and product subject matter expertise in all members of Account Services through individual skill assessment, training and development and strong processes and tools.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure direct reports overall performance aligns with account management standards.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure direct reports deliver high quality quarterly check-in’s and renewals and are utilizing the AM playbook as their guide</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serve as a subject matter expert and resource for AM team questions on our solutions and processes.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify opportunities to create scalable, process focused tools to ensure Account Managers understand the needs of their employers and work all year to ensure our products and services meet or exceed their needs.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review client assignments and assist in distributing new sales to account managers.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Works closely with peers and Director of Account Services to identify overall trends, successes and concerns.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support account management team in solving complex problems, unravel complicated issues and ensure the highest employer satisfaction.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support account management team with meeting presentations and claims reviews</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in strategy, design and implementation of new products and technology</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be comfortable with addressing and consulting on escalated employer issues</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrate commitment to core Gravie competencies of being authentic, curious, creative and outcome-oriented.</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><b style="font-size: 16px">You bring:</b></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dedication and passion around helping people navigate the world of health insurance and benefits. Coaching, mentoring and developing people to provide outstanding service. You’re analytical and embrace building strong relationships with your direct reports and Gravie’s employers.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A Bachelor’s degree or related experience</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience supervising others, providing feedback or shaping practices and processes in the health insurance space</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated success using metrics and data to help drive analysis and recommendations</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Active Minnesota Insurance Producer license, or commitment to complete licensing within 3 months of starting at Gravie</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Extensive knowledge and understanding of individual health insurance and benefit products</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to deal with ambiguity, shift gears comfortably, and decide and act without having the total picture</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High level of comfort with technology</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to get results and thrive in an unstructured and evolving environment</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><span style="font-size: 16px">Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.</span></div>

Location: Remote

  

Employment Type: Full Time

  

Team: Account Management

  

Hi, we’re Gravie. We improve the way employers offer health benefits and
provide employees coverage they can actually use. We’re looking for a
**Regional Manager of Account Management**. The Regional Manager of Account
Management champions and improves the Gravie employer experience by overseeing
the account management team. The Regional Manager of Account Management will
focus on building the strength and confidence of each AM team member and
identify processes that will allow the AM team to scale.



At Gravie, our mission is to improve the way people purchase and access
healthcare through innovative, consumer-centric health benefit solutions. Our
industry-changing products and services are developed and delivered by a
diverse group of unique people. We encourage you to be your authentic self -
we like you that way.



 **You will:**

·          Work with Director, Account Services to drive goals, standards,
metrics and processes for the Account Services function

·          Manage and develop a team of Account Managers and Account Support
Specialists

·          Relentlessly work to instill the highest level of customer service
and product subject matter expertise in all members of Account Services
through individual skill assessment, training and development and strong
processes and tools.

·          Ensure direct reports overall performance aligns with account
management standards.

·          Ensure direct reports deliver high quality quarterly check-in’s and
renewals and are utilizing the AM playbook as their guide

·          Serve as a subject matter expert and resource for AM team questions
on our solutions and processes.

·          Identify opportunities to create scalable, process focused tools to
ensure Account Managers understand the needs of their employers and work all
year to ensure our products and services meet or exceed their needs.

·          Review client assignments and assist in distributing new sales to
account managers.

·          Works closely with peers and Director of Account Services to
identify overall trends, successes and concerns.

·          Support account management team in solving complex problems,
unravel complicated issues and ensure the highest employer satisfaction.

·          Support account management team with meeting presentations and
claims reviews

·          Participate in strategy, design and implementation of new products
and technology

·          Be comfortable with addressing and consulting on escalated employer
issues

·          Demonstrate commitment to core Gravie competencies of being
authentic, curious, creative and outcome-oriented.



 **You bring:**

·          Dedication and passion around helping people navigate the world of
health insurance and benefits. Coaching, mentoring and developing people to
provide outstanding service. You’re analytical and embrace building strong
relationships with your direct reports and Gravie’s employers.

·          A Bachelor’s degree or related experience

·          Previous experience supervising others, providing feedback or
shaping practices and processes in the health insurance space

·          Demonstrated success using metrics and data to help drive analysis
and recommendations

·          Active Minnesota Insurance Producer license, or commitment to
complete licensing within 3 months of starting at Gravie

·          Extensive knowledge and understanding of individual health
insurance and benefit products

·          Ability to deal with ambiguity, shift gears comfortably, and decide
and act without having the total picture

·          High level of comfort with technology

·          Proven ability to get results and thrive in an unstructured and
evolving environment



Competitive pay is standard. Our unique benefits program is the gravy, i.e.,
the special sauce that sets our compensation package apart. In addition to
standard benefits, Gravie’s package includes alternative medicine coverage,
flexible PTO, up to 16 weeks paid parental leave, paid holidays, cell phone
reimbursement, education reimbursement, and 1 week of paid paw-ternity leave
just to name a few.

