Why project44?&nbsp;
At project44 we’re on a mission - to make supply chains work.&nbsp;&nbsp;
project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.&nbsp;&nbsp;
If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.
Role description:
We are looking for a Team Lead, Carrier Operations, specifically at the top of funnel intake, to help optimize our global carrier network. You will be responsible for leading the day-to-day operations of the team that analyses and defines a tactical approach on all incoming carrier integration requests and ensure the highest level of operational efficiency and customer satisfaction. You will be a leader, a salesperson, a carrier expert, a project manager, an integrations expert, and an efficient operator.&nbsp;
What you’ll be working on:&nbsp;
<ul>
<li>Leading the day-to-day operations of the Carrier Integration team, prioritizing work and optimizing resources</li>
<li>Drive carrier responsiveness and escalate where needed</li>
<li>Mentoring the Team Members and enabling continuous development and professional growth</li>
<li>Provide oversight and training to direct reports</li>
<li>Monitor direct report performance and report on metrics to Manager </li>
<li>Report on KPI’s and SLAs</li>
<li>Maintain cadence of one-on-ones with direct reports </li>
<li>Manager Intake compliance to ensure high quality data input </li>
<li>Define an integration strategy and complying to carrier specific processes </li>
<li>Engage with carriers as needed for resolution management </li>
<li>Collect all technical required information and documentation from carriers and prepare for integration </li>
<li>Drive customer satisfaction through high velocity and qualitative deliverables</li>
<li>Ensure that all customer inquiries and issues are solved correctly by the direct reports and in a prompt and professional manner </li>
<li>Create and Review all integration related processes and documentation for continuous improvement &nbsp;</li>
<li>Identification of potential improvements in processes that will increase work efficiency and improve internal controls</li>
<li>Building and maintaining good relationship with cross-functional teams, including Professional- / Managed Services and Customer Success, to align network operations with business objectives and customer needs &nbsp;Playing SME role in implementation of new product/features</li>
<li>Initiate to Integrate with global carriers and freight forwarders to expand the project44 carrier network</li>
</ul>
Requirements &amp; Preferred Skills&nbsp;
<ul>
<li>3+ years of proven people management and leadership skills</li>
<li>Ideally experience in Supply Chain / Logistics / Transportation operations, Carrier Relations, Carrier Procurement, and/or Systems Integrations&nbsp;</li>
<li>5+ years of experience: 
<ul>
<li>Logistics Operations, and/or </li>
<li>Carrier Onboarding / integrations, and/or </li>
<li>Carrier Procurement</li>
</ul>
</li>
<li>Experience in integrating technical systems (EDI/Flat file/API)  </li>
<li>Excellent communicator, both oral and written </li>
<li>Strong problem solving, analytical and communication skills </li>
<li>Skilled at de-escalation</li>
<li>Ability to proactively identify and communicate risks and opportunities</li>
<li>Passion for carrier/customer satisfaction and operational excellence</li>
<li>Ability to manage workload, delegate and multi-task in a fast-paced environment </li>
<li>Excellent English verbal and written communication skills</li>
<li>In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office three days weekly</li>
</ul>
Diversity &amp; Inclusion
We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.
Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.
We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!
For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
More about project44&nbsp;
Since 2014,&nbsp;project44&nbsp;has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences. &nbsp;
A candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral &amp; integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department &nbsp;&nbsp;A criminal &nbsp;back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed.&nbsp; Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request. &nbsp;If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize &nbsp;that at all time you can decide &nbsp;to withdraw from the application process and/or to withdraw the consent to perform a screening test.
#LI-Hybrid

**Why project44?**  

At project44 we’re on a mission - to make supply chains work.  

project44 optimizes the movement of products globally, delivering better
resiliency, sustainability, and value for our customers. As the supply chain
connective tissue, we operate the most trusted end-to-end visibility platform
that tracks more than 1 billion shipments annually for the world’s leading
brands. The undisputed leader in the market, project44 was named the Leader in
the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the
Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report.
project44 is headquartered in Chicago with a diverse and fast-growing, global
workforce.  

If you’re eager to be part of a winning team that works together to solve some
of the most challenging supply chain challenges every day, let’s talk.

**Role description:**

We are looking for a **Team Lead, Carrier Operations** , specifically at the
top of funnel intake, to help optimize our global carrier network. You will be
responsible for leading the day-to-day operations of the team that analyses
and defines a tactical approach on all incoming carrier integration requests
and ensure the highest level of operational efficiency and customer
satisfaction. You will be a leader, a salesperson, a carrier expert, a project
manager, an integrations expert, and an efficient operator.

**What you’ll be working on:**  

  * Leading the day-to-day operations of the Carrier Integration team, prioritizing work and optimizing resources
  * Drive carrier responsiveness and escalate where needed
  * Mentoring the Team Members and enabling continuous development and professional growth
  * Provide oversight and training to direct reports
  * Monitor direct report performance and report on metrics to Manager 
  * Report on KPI’s and SLAs
  * Maintain cadence of one-on-ones with direct reports 
  * Manager Intake compliance to ensure high quality data input 
  * Define an integration strategy and complying to carrier specific processes 
  * Engage with carriers as needed for resolution management 
  * Collect all technical required information and documentation from carriers and prepare for integration 
  * Drive customer satisfaction through high velocity and qualitative deliverables
  * Ensure that all customer inquiries and issues are solved correctly by the direct reports and in a prompt and professional manner 
  * Create and Review all integration related processes and documentation for continuous improvement  
  * Identification of potential improvements in processes that will increase work efficiency and improve internal controls
  * Building and maintaining good relationship with cross-functional teams, including Professional- / Managed Services and Customer Success, to align network operations with business objectives and customer needs  Playing SME role in implementation of new product/features
  * Initiate to Integrate with global carriers and freight forwarders to expand the project44 carrier network

**Requirements & Preferred Skills**

  * 3+ years of proven people management and leadership skills
  * Ideally experience in Supply Chain / Logistics / Transportation operations, Carrier Relations, Carrier Procurement, and/or Systems Integrations 
  * 5+ years of experience: 
    * Logistics Operations, and/or 
    * Carrier Onboarding / integrations, and/or 
    * Carrier Procurement
  * Experience in integrating technical systems (EDI/Flat file/API) 
  * Excellent communicator, both oral and written 
  * Strong problem solving, analytical and communication skills 
  * Skilled at de-escalation
  * Ability to proactively identify and communicate risks and opportunities
  * Passion for carrier/customer satisfaction and operational excellence
  * Ability to manage workload, delegate and multi-task in a fast-paced environment 
  * Excellent English verbal and written communication skills
  * **In-office Commitment:** Employees are expected to contribute to our collaborative culture by working in the office three days weekly

**Diversity & Inclusion**

We're designing the future of how the world moves and is connected through
trade and global supply chains. We can only deliver a truly world-class
product and experience if our teams are as diverse and unique communities we
are building for. So it's up to us to create a company where anyone can bring
their authentic self to work everyday. We're constantly working to improve,
and we accept our responsibility to elevate the voices left in the margins.
It's on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve,
and the regions we prioritize. We're building a company that every one of us
at project44 is proud to work for: a company that celebrates you for being
you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity
employer actively working on creating a diverse and inclusive work environment
where underrepresented groups can thrive. If you share our values and our
passion for helping the way the world moves, we’d love to review your
application!

For any needed accommodations during the hiring process, please email
recruiting@project44.com. Even if you don’t meet 100% of the above
qualifications, you should still seriously consider applying. Studies show
that you can still be considered for a role if you meet just 50% of the role’s
requirements.

**More about project44**  

Since 2014, project44 has been transforming the way one of the largest, most
important global industries does business. As transportation and logistics
continues to evolve and customer expectations around delivery become more
demanding, industry technology must rise to the occasion. In just a few short
years, we’ve created a digital infrastructure that eliminates the
inefficiencies caused by dated technology and manual processes. Our Advanced
Visibility Platform is used by the world’s leading brands to track shipments,
collaborate with supply chain partners, drive operational efficiencies, and
create outstanding customer experiences.  

A candidate will be asked to conduct a pre-employment criminal back ground
screening test as a standard routine to minimize moral & integrity risks among
our staff and to ensure Project44 is compliant with its internal pre-
employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001
compliance. We will only ask you to conduct a criminal background check when
we believe it is proportionate to the role that you will fulfil within your
team and/or department   A criminal  back ground check will be facilitated by
our third party vendor Accurate who will assist you to get the appropriate
documents from authorities in the country where you will be employed.
Depending on the country where you will be employed your local authority will
provide a Certificate of Conduct or similar document upon your request.  If
there are any costs related to screening, these will be borne by Project44.
When our vendor Accurate will reach out to, you will be asked for your
consent. We would like to emphasize  that at all time you can decide  to
withdraw from the application process and/or to withdraw the consent to
perform a screening test.

#LI-Hybrid

