Global Implementation Consultant (Bilingual) at Coursera | Powderkeg

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 142 million registered learners as of December 31, 2023.

Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.

Job Overview

The Enterprise Services team works to empower learners, partners, and enterprise customers to achieve their goals on Coursera. We help learners succeed by implementing innovative systems and processes that solve problems. We also develop best practices and technical expertise to enable our partners to create high-quality content. As strong advocates for the Coursera community, we work to align cross-functional teams and build scalable solutions to continuously improve the Coursera experience. The teams operate globally and have members based out of our Mountain View, New York, Toronto London, Gurgaon, and Abu Dhabi offices.

As our Global Implementation Consultant, you will join our Enterprise Services Team to own the implementations of our standard enterprise clients. Our goal is to build a Coursera solution quickly and successfully that drives impact at scale across all of our standard client organizations. This role is also very cross-functional. You can expect to work with members within our sales, customer success, marketing, product, engineering, finance, learner services, and legal teams in service of Coursera’s growth and long-term success ** .**

Responsibilities

  • Successfully configure and launch Coursera’s Enterprise product on time according to the client’s requirements with high quality and contribute to building implementation methodology
  • Independently manage projects by both leveraging client relationships as well as using data analysis to track our build to launch phase
  • Find scalable solutions and strategies which help us in defining implementation methodology, create project documentation, procedures, and best practices for implementation services while managing requirements, scope, and timeline for the project
  • Onboard clients on Coursera’s Enterprise product to ensure awareness and understanding of the platform and the solution
  • Establish effective feedback mechanism to channel insights and client feedback to cross-functional teams and collaborate with Customer Success, Product, and Engineering

Basic Qualifications

  • 4+ years in customer-facing roles in a high growth organization
  • Business fluency in English and Spanish
  • Exceptional written and verbal communication and presentation skills
  • Strong analytical and problem-solving skills
  • Detail-oriented with the ability to set priorities and be flexible in a changing environment
  • Experience in owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving results
  • Demonstrated history in project management and change management

Preferred Qualifications

  • Prior experience in Education Technology
  • Prior experience in Saas Implementations or customer management
  • A passion for education, education reform, and interest in working for a social enterprise
  • Proven sense of customer empathy and customer-centricity
  • Entrepreneurial mindset

If this opportunity interests you, you might like these courses on Coursera:

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Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.

For California Candidates, please review our CCPA Applicant Notice here.

For our Global Candidates, please review our GDPR Recruitment Notice here.

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Job Summary
  • Job Title
    Global Implementation Consultant (Bilingual)
  • Company
    Coursera
  • Location
    Remote
  • Employment Type
    Full time
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