Client Success Onboarding Representative at ANGI | Powderkeg

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

The Client Success Onboarding Team at Angi works cohesively with our Client Success Representatives to ensure the successful onboarding of service providers who are joining the Angi network. The CS Onboarding role is a role with an emphasis on compliance and thorough communication with service providers and Angi colleagues. This team is a critical piece of our service provider's successful launch on the platform.

Responsibilities:

  • Walk service providers through onboarding checklist
  • Schedules follow up calls with service providers to ensure onboarding checklist is complete and qualified metrics are achieved
  • Assists service providers in downloading the mobile app
  • Coaches service providers on how to achieve their qualified metrics
  • Assists service providers with setting up login information and logging into their Business Center account
  • Updates profile with information from the service provider's websites
  • Notifies CSM and sales of any important information that comes up during conversations with the service providers
  • Sends follow up emails to service providers with necessary information about onboarding and qualified metrics.
  • Tracks service provider's qualified metrics and follows up for their first 30 active days to assist in achieving those metrics
  • Performs other related duties as required or assigned.

Skills & Requirements:

  • Bilingual (Spanish & English) required
  • M-F 8:30am - 5:00PM EST schedule required
  • A majority of this team sits in the Indianapolis area. While this role is remote, it is preferred that this individual sits in Indianapolis so they can attend team gatherings.
  • Possession of high school diploma required; Bachelor’s degree preferred.
  • Call center experience strongly preferred.
  • Strong computer skills required, particularly in internet and email.
  • Ability to effectively communicate information and respond to questions.
  • Strong written and oral communication
  • Ability to deal with problems involving several known variables in situations of a routine nature.
  • Ability to prioritize effectively in a high-volume environment

Compensation: $14.42/hr + Commission (OTE $55K+/yr)

Job Summary
  • Job Title
    Client Success Onboarding Representative
  • Company
    ANGI
  • Location
    Remote
  • Employment Type
    Full time
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