<p>Location: Minneapolis, MN</p><br/><p>Employment Type: Full Time</p><br/><p>Team: Member Services</p><br/><div><span style="font-size: 16px">Hi, we’re Gravie, and we are building the health plan of the future. For the past few decades, the health insurance industry has evolved to serve the needs of employers, insurance companies, brokers, and (sometimes) doctors and hospitals. The needs of the consumer, however, have largely been left out of the equation. We’re changing that. We are rebuilding the entire health insurance stack, with the consumer as the central focus. Our goal is to create a health plan that people can love. &nbsp;</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><b style="font-size: 16px">A Little More About The Role</b><span style="font-size: 16px">:&nbsp;</span></div><div><span style="font-size: 16px">We’re looking for passionate customer-centric folks to join our Gravie Care Member &amp; Provider service team.</span><b style="font-size: 16px">&nbsp;</b><span style="font-size: 16px">Primary responsibilities for this position include providing prompt and excellent service for our members and providers through inbound calls and emails. Calls will be focused around all things health insurance as it relates to how a member leverages and utilizes their insurance plan. Examples could be, but not limited to: provider and prescription inquiries, benefits, claims, eligibility and billing.</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><b style="font-size: 16px">You Will:</b></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Go above and beyond to provide the member or provider with a simple and seamless experience.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Courteously respond to member and provider inquiries via inbound call or email.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program.&nbsp;</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Correctly communicate claims and benefits information using designated internal platform(s) to further assist with caller’s inquiries.&nbsp;</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrate empathy and active listening in each interaction with the caller.</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism.&nbsp;</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with additional third-party entities, navigators/brokers, and internal departments to assist with caller’s needs.&nbsp;</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be able and willing to maintain a highly structured work schedule. Overtime hours, including early morning, evening or weekend time may be required during peak season January - March.&nbsp;&nbsp;</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrate commitment to Gravie CARE (Compassion, Advocacy, Resolution, Education) service model and the Gravie company-wide core competencies of being authentic, curious, creative and outcome-oriented.</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><b style="font-size: 16px">You Bring:</b></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A passion for helping people and demonstrated success solving complex issues for customers using active listening, creative problem solving and empathy</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong written and verbal communication skills and ability to summarize information effectively</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent reliability and ability to adhere to a structured schedule</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong attention to detail and organizational skills</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience entering/updating data in electronic systems</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient computer navigation, including toggling between multiple systems and platform, as well as typing skills</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to be self-driven and work effectively with many types of individuals&nbsp;</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to learn quickly and consistently follow a process, through accurately and in a timely manner</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to get results and thrive in an ever-evolving environment</span></div><div><br></div><div><b style="font-size: 16px">Extra Credit:</b></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous health insurance experience</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prior customer service or call center experience</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with Microsoft Office, Google Suite</span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Willingness to obtain producer licensure as needed or Active Health Insurance Producer license a plus</span></div><div><br></div><div><b style="font-size: 16px">Requirements:</b></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Complete 6 weeks of in-person paid training provided by Gravie </span></div><div><span style="font-size: 16px">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Commit to a set weekly schedule of 40 hours per week between the hours of 7am and 7pm Central Time </span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><span style="font-size: 16px">Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.</span></div>

Location: Minneapolis, MN

  

Employment Type: Full Time

  

Team: Member Services

  

Hi, we’re Gravie, and we are building the health plan of the future. For the
past few decades, the health insurance industry has evolved to serve the needs
of employers, insurance companies, brokers, and (sometimes) doctors and
hospitals. The needs of the consumer, however, have largely been left out of
the equation. We’re changing that. We are rebuilding the entire health
insurance stack, with the consumer as the central focus. Our goal is to create
a health plan that people can love.  



 **A Little More About The Role** :

We’re looking for passionate customer-centric folks to join our Gravie Care
Member & Provider service team. ** ** Primary responsibilities for this
position include providing prompt and excellent service for our members and
providers through inbound calls and emails. Calls will be focused around all
things health insurance as it relates to how a member leverages and utilizes
their insurance plan. Examples could be, but not limited to: provider and
prescription inquiries, benefits, claims, eligibility and billing.



 **You Will:**

·       Go above and beyond to provide the member or provider with a simple
and seamless experience.

·       Courteously respond to member and provider inquiries via inbound call
or email.

·       Determine the best way to resolve member and provider inquiries by
asking probing questions and making appropriate recommendations based on
health insurance product path and program.

·       Correctly communicate claims and benefits information using designated
internal platform(s) to further assist with caller’s inquiries.

·       Demonstrate empathy and active listening in each interaction with the
caller.

·       Accurately document all interactions within our Customer Relationship
Management (CRM) platform with clarity and professionalism.

·       Collaborate with additional third-party entities, navigators/brokers,
and internal departments to assist with caller’s needs.

·       Be able and willing to maintain a highly structured work schedule.
Overtime hours, including early morning, evening or weekend time may be
required during peak season January - March.  

·       Demonstrate commitment to Gravie CARE (Compassion, Advocacy,
Resolution, Education) service model and the Gravie company-wide core
competencies of being authentic, curious, creative and outcome-oriented.



 **You Bring:**

·       A passion for helping people and demonstrated success solving complex
issues for customers using active listening, creative problem solving and
empathy

·       Strong written and verbal communication skills and ability to
summarize information effectively

·       Excellent reliability and ability to adhere to a structured schedule

·       Strong attention to detail and organizational skills

·       Experience entering/updating data in electronic systems

·       Proficient computer navigation, including toggling between multiple
systems and platform, as well as typing skills

·       Ability to be self-driven and work effectively with many types of
individuals

·       Ability to learn quickly and consistently follow a process, through
accurately and in a timely manner

·       Proven ability to get results and thrive in an ever-evolving
environment

  

 **Extra Credit:**

·       Previous health insurance experience

·       Prior customer service or call center experience

·       Familiarity with Microsoft Office, Google Suite

·       Willingness to obtain producer licensure as needed or Active Health
Insurance Producer license a plus

  

 **Requirements:**

·       Complete 6 weeks of in-person paid training provided by Gravie

·       Commit to a set weekly schedule of 40 hours per week between the hours
of 7am and 7pm Central Time



Competitive pay is standard. Our unique benefits program is the gravy, i.e.,
the special sauce that sets our compensation package apart. In addition to
standard benefits, Gravie’s package includes alternative medicine coverage,
flexible PTO, up to 16 weeks paid parental leave, paid holidays, cell phone
reimbursement, education reimbursement, and 1 week of paid paw-ternity leave
just to name a few.

