Location: Remote, US
Employment Type: Full Time - Regular
Team: Clinical Delivery
What We Do
Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.
Who We Are
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview
The Director, Future of Medicine Program designs, develops, implements, and oversees the operational requirements of the to drive successful retention outcomes for participants in the Future of Medicine Program. The director works closely with Central Clinical Services, Marketing, IT, Medical, Regulatory, Quality, and other key stakeholders within and outside the company to ensure the build and delivery of the program. This role will need to help define the full scope and desired outcomes of the program and be able to drive progress and manage quality work through others.
Responsibilities include collaborating with sponsor teams, project leadership, Care Access leadership, and other teams as required to deliver program results. This role is responsible for determining the key priorities and goals in partnership with sponsor leadership and Care Access leadership, then translating these priorities into actionable goals and activities for their colleagues supporting the program. The director must ensure that the supporting team have appropriate information, expectation, resources, and expertise to deliver on program goals. It is expected that the director has strong working knowledge of and experience in the clinical research industry, including decentralized trials, patient recruitment, and patient retention. Candidates will be hired at the associate director, director, or senior director level based on skills and experience.
What You'll Be Working On
Duties include but are not limited to:
Manage the buildout and operational success of the Future of Medicine program and continuously evaluate best practices, results, and opportunities for growth and improvement, with support from Care leadership
Understand and manage the overarching Future of Medicine processes and enable teams to be successful in execution the various facets of the program
Collaborate with Marketing and Medical to ensure the timely creation and delivery of relevant, valuable materials to program participants
Set and meet timelines for programmatic deliverables
Build and maintain account level relationships with key clients of the program
Partner with key stakeholders to make strategic and tactical decisions in the best interests of the program
Partner with Quality and Regulatory to ensure program activities are IRB approved and being conducted in line with GCP
Track and evaluate the quality trends from team performance and work with teams to optimize performance
Interview, hire, onboard, and train new members into the team
Set clear and actionable goals for the team and support them to deliver to expectations
Review KPIs and provide coaching to manage to ensure they are meeting standard metrics
Facilitate team meetings
Assign and rebalance responsibilities as priorities evolve or team structure changes for any reason. Ensure appropriate balance between coverage of key priorities and the workload of the team
Take corrective action and provide feedback when the performance of the team or individuals within the team do not meet expectations
Facilitate regular calls with program partners to present progress including KPIs and other metrics, escalation, and adaptations to strategy
Prepare meeting agendas and circulate meeting minutes, follow-up on action items for self and teammates
Make decisions that drive the success of the program and optimize the experience for the clients (both sponsors and participants)
Keep leadership updated with important information regarding the development of the program, program performance, and other key information and escalations
Develop partnerships with support teams to create an environment of collaboration and progress
Proactively solve problems and identify opportunities for process improvement, including
Analyze and understand study protocols
Additional duties/responsibilities may be assigned as needed
Physical and Travel Requirements
This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
What You Bring
Knowledge, Skills, and Abilities:
Advanced leadership skills with ability to influence and achieve results through others, and lead virtually across different regions and geographies
Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
Technical acumen and experience driving the buildout of tech infrastructure to support a service team
Demonstrated financial oversight, business development, and business planning
Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel)
Ease in establishing and maintaining effective working relationships
Excellent organizational skills with strong attention to detail
Critical thinker and problem solver
Ability to develop and apply creative solutions
Experience in working cross-culturally and with virtual team
Proficient in research terminology and basic medical terminology
Strong organization and time management skills
Able to speak to all levels of an organization
Ability to work effectively in a remote environment
Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
Certifications/Licenses, Education, and Experience:
A minimum of 5 years of relevant work experience in clinical research, project management, and/or client relationship management, including experience developing a novel product or service
College degree or equivalent of education and experience
Clinical research experience
Benefits (US Full-Time Employees Only)
PTO/vacation days, sick days, holidays.
100% paid medical, dental, and vision Insurance. 75% for dependents
HSA plan
Short-term disability, long-term disability, and life Insurance
Culture of growth and equality
401k retirement plan
Diversity & Inclusion
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success. At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the best physicians and caring for patients. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time.