<div class="content-intro"><a href="https://www.curated.com/" target="_blank">Curated</a> is on a mission to help people find exactly what they’re looking for
Whether it’s your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine – shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster.&nbsp;
Curated is the home of America’s biggest community of Real Experts
Real Experts aren’t sales assistants. They’re people living ordinary lives, who also happen to be obsessively passionate about something. They have real, on-the-ground, lived experience — they’re not proficient in tennis, they’re fluent in it.
Making high-stakes purchases easier is only the beginning
Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch.
It’s why customers are obsessed with Curated – and why our Real Experts have a 4.96 average star rating over 85,000+ reviews. </div>Strategy and Operations Lead - Expert Team
Expert Strategy and Operations is an integral function at Curated – spearheading growth and strategic initiatives across the expert community. You will define, lead, and own key pieces of our strategy and operations to maximize expert productivity, align expert incentives with business objectives, and improve our marketplace. You will work at the epicenter of our business, working closely with our experts – the lifeblood of Curated – as well as many cross-functional partners to shape the future of the expert organization.&nbsp;
What you’ll do:
<ul>
<li>Define, operationalize, measure, and analyze impact of expert productivity and lead engagement KPIs.</li>
<li>Launch and own strategic initiatives, processes, and programs aimed at increasing the performance of our experts, leveraging our robust set of tools available.</li>
<li>Continuously identify opportunities for improvement, automation, and system enhancements to drive efficiency, productivity, and scalability.</li>
<li>Drive product and feature development - building tools and workflows that make experts more productive and efficient.</li>
<li>Define and operationalize incentive and compensation structures.</li>
<li>Enable our Sales team and other cross-functional teams to understand the health of the expert organization through effective reporting via dashboards and forecasts.</li>
<li>Increase data quality and the ability to derive critical insights through ad hoc analysis across multiple data sets.</li>
<li>Understand and participate in the expert experience - get to know who our experts are, what they do, and how we can best help them succeed.</li>
<li>Collaborate closely with cross-functional partners to ensure smooth execution of revenue-generating activities.</li>
<li>...and much more!</li>
</ul>
What you’ll bring:
<ul>
<li>6-10 years of experience in finance, management/strategy and operations consulting, or business operations at a high-growth startup. E-commerce and/or marketplace experience is a plus.</li>
<li>Strong analytical skills with the ability to collect, analyze, and interpret large sets of data to drive actionable insights and recommendations.</li>
<li>Experience defining and using metrics to test hypotheses, confirm assumptions, and measure impact.</li>
<li>Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and present proposals and/or findings.</li>
<li>Empathy and proven interpersonal skills with a passion for understanding and working with people.</li>
<li>Ability to actualize the abstract: You need to be able to seamlessly translate from ideation to execution - even when there’s no clear roadmap. We’re looking for individuals with excellent project management and organizational skills, with the ability to to prioritize tasks and execute quickly in a fast-paced environment.&nbsp;</li>
<li>Ability to think both strategically and tactically with strong attention to detail.</li>
<li>Demonstrated ability to drive change and influence stakeholders are various levels of the organization.</li>
<li>An infectious, positive energy and passion: We care a lot about our business, and we are looking for people who are inspired by what we do. Our business helps experts monetize their passion and gives customers a delightful experience.&nbsp;</li>
<li>Nice to have: Degree in a quantitative-field such as Economics, Mathematics, Engineering, Computer Science, or similar</li>
</ul>
Location &amp; Benefits:
The planned base salary range for this position is $75,000 - $135,000 per year. Base salary and total compensation will vary based on factors including but not limited to location, experience, and performance. Please note the base salary is just one component of the company’s total rewards package for exempt employees. Other rewards may include equity, long term incentives, a PTO policy, and other progressive benefits.
This role can be based fully remote in the US or Canada.<div class="content-conclusion">While these qualifications are typical of a strong candidate, they are not exhaustive and not required unless noted. We take a holistic approach to hiring and would love to connect if this sounds interesting to you!
About Curated
Curated was founded in 2017 to humanize online shopping. Backed by <a href="https://www.forerunnerventures.com/">Forerunner</a>, <a href="https://greylock.com/">Greylock</a>, and <a href="https://www.capitalg.com/">CapitalG</a>, we’ve built a collaborative shopping experience brought to life by passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the perfect product, so they can enjoy more of what they love.
Through our expert community, Curated has created a new type of knowledge economy that enables people to earn meaningful income by sharing their expertise, from anywhere.&nbsp;
Curated is an equal opportunity employer. We encourage candidates of all backgrounds to apply, as we strive to build a marketplace that serves every demographic with the highest level of quality and respect.</div>

**[Curated](https://www.curated.com/) is on a mission to help people find
exactly what they’re looking for**

Whether it’s your first snowboard, a brand new baby stroller, or a much needed
upgrade to your coffee machine – shopping is hard when the stakes are high. We
make it easy by connecting customers with Real Experts who can answer their
needs faster.

**Curated is the home of America’s biggest community of Real Experts**

Real Experts aren’t sales assistants. They’re people living ordinary lives,
who also happen to be obsessively passionate about something. They have real,
on-the-ground, lived experience — _they’re not proficient in tennis, they’re
fluent in it._

**Making high-stakes purchases easier is only the beginning**

Our Real Experts connect with customers in ways that would be unimaginable in
any other retail context. They work hard to understand your needs, trade
stories, help make plans, and keep in touch.

It’s why customers are obsessed with Curated – and why our Real Experts have a
4.96 average star rating over 85,000+ reviews.

**Strategy and Operations Lead - Expert Team**

Expert Strategy and Operations is an integral function at Curated –
spearheading growth and strategic initiatives across the expert community. You
will define, lead, and own key pieces of our strategy and operations to
maximize expert productivity, align expert incentives with business
objectives, and improve our marketplace. You will work at the epicenter of our
business, working closely with our experts – the lifeblood of Curated – as
well as many cross-functional partners to shape the future of the expert
organization.

**What you’ll do:**

  * Define, operationalize, measure, and analyze impact of expert productivity and lead engagement KPIs.
  * Launch and own strategic initiatives, processes, and programs aimed at increasing the performance of our experts, leveraging our robust set of tools available.
  * Continuously identify opportunities for improvement, automation, and system enhancements to drive efficiency, productivity, and scalability.
  * Drive product and feature development - building tools and workflows that make experts more productive and efficient.
  * Define and operationalize incentive and compensation structures.
  * Enable our Sales team and other cross-functional teams to understand the health of the expert organization through effective reporting via dashboards and forecasts.
  * Increase data quality and the ability to derive critical insights through ad hoc analysis across multiple data sets.
  * Understand and participate in the expert experience - get to know who our experts are, what they do, and how we can best help them succeed.
  * Collaborate closely with cross-functional partners to ensure smooth execution of revenue-generating activities.
  * ...and much more!

**What you’ll bring:**

  * 6-10 years of experience in finance, management/strategy and operations consulting, or business operations at a high-growth startup. E-commerce and/or marketplace experience is a plus.
  * Strong analytical skills with the ability to collect, analyze, and interpret large sets of data to drive actionable insights and recommendations.
  * Experience defining and using metrics to test hypotheses, confirm assumptions, and measure impact.
  * Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and present proposals and/or findings.
  * Empathy and proven interpersonal skills with a passion for understanding and working with people.
  * Ability to actualize the abstract: You need to be able to seamlessly translate from ideation to execution - even when there’s no clear roadmap. We’re looking for individuals with excellent project management and organizational skills, with the ability to to prioritize tasks and execute quickly in a fast-paced environment. 
  * Ability to think both strategically and tactically with strong attention to detail.
  * Demonstrated ability to drive change and influence stakeholders are various levels of the organization.
  * An infectious, positive energy and passion: We care a lot about our business, and we are looking for people who are inspired by what we do. Our business helps experts monetize their passion and gives customers a delightful experience. 
  * Nice to have: Degree in a quantitative-field such as Economics, Mathematics, Engineering, Computer Science, or similar

**Location & Benefits:**

The planned base salary range for this position is $75,000 - $135,000 per
year. Base salary and total compensation will vary based on factors including
but not limited to location, experience, and performance. Please note the base
salary is just one component of the company’s total rewards package for exempt
employees. Other rewards may include equity, long term incentives, a PTO
policy, and other progressive benefits.

This role can be based fully remote in the US or Canada.

While these qualifications are typical of a strong candidate, they are not
exhaustive and not required unless noted. We take a holistic approach to
hiring and would love to connect if this sounds interesting to you!

**About Curated**

Curated was founded in 2017 to humanize online shopping. Backed by
[Forerunner](https://www.forerunnerventures.com/),
[Greylock](https://greylock.com/), and [CapitalG](https://www.capitalg.com/),
we’ve built a collaborative shopping experience brought to life by passionate
experts. Every shopper on Curated gets one-on-one personalized advice to find
the perfect product, so they can enjoy more of what they love.

Through our expert community, Curated has created a new type of knowledge
economy that enables people to earn meaningful income by sharing their
expertise, from anywhere.

Curated is an equal opportunity employer. We encourage candidates of all
backgrounds to apply, as we strive to build a marketplace that serves every
demographic with the highest level of quality and respect.

