<p>We are looking for an outstanding Growth Technical Success Manager, to join the Customer Success Team who will lead the success and growth of our largest segment of customers. This role is a perfect role for someone with technical expertise who loves applying their critical thinking skills to help customers solve problems, accelerate customer value, and contribute to finding new ways to drive CircleCI adoption through scalable efforts!&nbsp;</p>
<p>This person has strong technical proficiency, loves talking to customers, and wants to think strategically with a one-to-many mindset. They will join a team of Growth Technical Success Managers who are responsible for the entire growth segment of customers ranging in industries and deployment types with strategic, focused efforts on developing a deep understanding of the segment's unique business challenges and ensuring their investment in our products is providing relevant business impact for them.</p>
<h2><strong>About Customer Success at CircleCI</strong></h2>
<p>Customer Success at CircleCI plays a pivotal role with our customers. The team ensures our customers are getting value from our platform, and identifying ways we can help a customer solve business problems. You'll nurture and grow our portfolio of clients and act as a trusted advisor and ambassador for CircleCI.</p>
<p>In terms of growth, we truly believe in the continued development of each new hire. In joining this team, you’ll take part in a community that believes in development and promotion from within and as a rapidly growing business, there are a lot of opportunities for progression.</p>
<h2><strong>What you’ll do:</strong></h2>
<ul>
<li>Strategic Customer Management: Employing a strategic approach towards growth customers by providing top-tier technical support.</li>
<li>Optimization Strategies: Delving deep into customer usage of CircleCI to offer optimization insights and best practices, enabling customers to maximize the value they derive from our platform.</li>
<li>Collaborative Marketing: Working closely with the customer marketing team to provide insights for digital programs that enhance customer retention and drive growth.</li>
<li>Value Acceleration: Facilitating value delivery, support, and outcomes for our annual customers through digital programs, office hours, and Zendesk, ensuring customer success at every touchpoint.</li>
<li>Education and Engagement: Educating customers on new and existing features, strategizing to optimize product utility, and sharing unique product insights and best practices through engaging platforms like Zoom calls.</li>
<li>Content Development: Creating technical educational content in the form of videos and emails to scale customer success initiatives, enriching the customer experience at scale.</li>
<li>Cross-functional Collaboration: Partnering with different teams to mitigate churn risks, tailor notifications to meet customers' specific requirements, and convey valuable customer feedback to the product team.</li>
</ul>
<p>&nbsp;</p>
<h2><strong>What we’re looking for:&nbsp;</strong></h2>
<ul>
<li>Experience: Usually requires 3-5 years of experience in technical support, technical success management, or customer-facing technical roles within the software or technology industry.</li>
<li>Qualifications: Bachelor's or Master's degree in a relevant field, along with strong technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies.</li>
<li>Technical Acumen: Ability to translate business challenges into technical solutions and effectively communicate technology value propositions.</li>
<li>Experience: 4+ years of experience in B2B sales, customer success, technical support or account management in customer-facing roles.</li>
<li>Communication Skills: Exceptional written and verbal communication skills, coupled with strong presentation abilities.</li>
<li>Innovative Thinking: Growth-oriented mindset, intellectual curiosity, and a proactive approach to driving customer dedication and adoption.</li>
<li>Tool Proficiency: Proficiency in tools such as Zendesk, Salesforce, Catalyst, and Mode, along with the ability to navigate multiple systems and conduct insightful data analysis.</li>
<li>Performance Track Record: Demonstrated ability to consistently surpass revenue growth and retention targets.</li>
<li>Emotional Intelligence: High emotional intelligence, problem-solving skills, and a commitment to delivering exceptional customer satisfaction.</li>
<li>Technical Proficiency: Proficiency in Git and GitHub is a requirement, with previous exposure to CI/CD or DevOps tools considered an advantage</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">United States Base Pay Range</div><div class="pay-range"><span>$81,000</span><span class="divider">&mdash;</span><span>$97,000 USD</span></div></div></div><div class="content-conclusion"><p></p>
<p>We will ensure that individuals with disabilities are provided reasonable&nbsp;accommodation to participate in the job application or interview process, to perform&nbsp;essential job functions, and to receive other benefits and privileges of employment.&nbsp;Please contact us to request accommodation.</p>
<p><strong>About CircleCI</strong></p>
<p>CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD)&nbsp;platform, and the hub where code moves from idea to delivery. As one of the most-used&nbsp;DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to&nbsp;data on how the most effective engineering teams work, and the tools to help software&nbsp;companies successfully leverage the power of AI into their commercial applications.&nbsp;Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team&nbsp;productivity, release better products, and get to market faster.</p>
<p><br>Founded in 2011 and headquartered in downtown San Francisco with a global, remote&nbsp;workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime,&nbsp;IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold<br>Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and&nbsp;Harrison Metal Capital.&nbsp;</p>
<p>CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender,&nbsp;gender identity, gender expression, transgender status, sexual stereotypes, age, status&nbsp;as a protected veteran, status as an individual with a disability, or other applicable&nbsp;legally protected characteristics. We also consider qualified applicants with criminal&nbsp;histories, consistent with applicable federal, state and local law.</p></div>

We are looking for an outstanding Growth Technical Success Manager, to join
the Customer Success Team who will lead the success and growth of our largest
segment of customers. This role is a perfect role for someone with technical
expertise who loves applying their critical thinking skills to help customers
solve problems, accelerate customer value, and contribute to finding new ways
to drive CircleCI adoption through scalable efforts!

This person has strong technical proficiency, loves talking to customers, and
wants to think strategically with a one-to-many mindset. They will join a team
of Growth Technical Success Managers who are responsible for the entire growth
segment of customers ranging in industries and deployment types with
strategic, focused efforts on developing a deep understanding of the segment's
unique business challenges and ensuring their investment in our products is
providing relevant business impact for them.

## **About Customer Success at CircleCI**

Customer Success at CircleCI plays a pivotal role with our customers. The team
ensures our customers are getting value from our platform, and identifying
ways we can help a customer solve business problems. You'll nurture and grow
our portfolio of clients and act as a trusted advisor and ambassador for
CircleCI.

In terms of growth, we truly believe in the continued development of each new
hire. In joining this team, you’ll take part in a community that believes in
development and promotion from within and as a rapidly growing business, there
are a lot of opportunities for progression.

## **What you’ll do:**

  * Strategic Customer Management: Employing a strategic approach towards growth customers by providing top-tier technical support.
  * Optimization Strategies: Delving deep into customer usage of CircleCI to offer optimization insights and best practices, enabling customers to maximize the value they derive from our platform.
  * Collaborative Marketing: Working closely with the customer marketing team to provide insights for digital programs that enhance customer retention and drive growth.
  * Value Acceleration: Facilitating value delivery, support, and outcomes for our annual customers through digital programs, office hours, and Zendesk, ensuring customer success at every touchpoint.
  * Education and Engagement: Educating customers on new and existing features, strategizing to optimize product utility, and sharing unique product insights and best practices through engaging platforms like Zoom calls.
  * Content Development: Creating technical educational content in the form of videos and emails to scale customer success initiatives, enriching the customer experience at scale.
  * Cross-functional Collaboration: Partnering with different teams to mitigate churn risks, tailor notifications to meet customers' specific requirements, and convey valuable customer feedback to the product team.



## **What we’re looking for:  **

  * Experience: Usually requires 3-5 years of experience in technical support, technical success management, or customer-facing technical roles within the software or technology industry.
  * Qualifications: Bachelor's or Master's degree in a relevant field, along with strong technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies.
  * Technical Acumen: Ability to translate business challenges into technical solutions and effectively communicate technology value propositions.
  * Experience: 4+ years of experience in B2B sales, customer success, technical support or account management in customer-facing roles.
  * Communication Skills: Exceptional written and verbal communication skills, coupled with strong presentation abilities.
  * Innovative Thinking: Growth-oriented mindset, intellectual curiosity, and a proactive approach to driving customer dedication and adoption.
  * Tool Proficiency: Proficiency in tools such as Zendesk, Salesforce, Catalyst, and Mode, along with the ability to navigate multiple systems and conduct insightful data analysis.
  * Performance Track Record: Demonstrated ability to consistently surpass revenue growth and retention targets.
  * Emotional Intelligence: High emotional intelligence, problem-solving skills, and a commitment to delivering exceptional customer satisfaction.
  * Technical Proficiency: Proficiency in Git and GitHub is a requirement, with previous exposure to CI/CD or DevOps tools considered an advantage

United States Base Pay Range

$81,000--$97,000 USD

We will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and privileges
of employment. Please contact us to request accommodation.

**About CircleCI**

CircleCI is the world’s largest continuous integration/continuous delivery
(CI/CD) platform, and the hub where code moves from idea to delivery. As one
of the most-used DevOps tools - processing more than 3 million jobs a day -
CircleCI has unique access to data on how the most effective engineering teams
work, and the tools to help software companies successfully leverage the power
of AI into their commercial applications. Companies like Hinge, HuggingFace,
and Samsung use us to improve engineering team productivity, release better
products, and get to market faster.

  
Founded in 2011 and headquartered in downtown San Francisco with a global,
remote workforce, CircleCI is venture-backed by Base10, Greenspring
Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners,
Baseline Ventures, Threshold  
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners,
Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not
discriminate based upon race, religion, color, national origin, sexual
orientation, gender, gender identity, gender expression, transgender status,
sexual stereotypes, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
characteristics. We also consider qualified applicants with criminal
histories, consistent with applicable federal, state and local law.

