<div class="content-intro">At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</div>WHAT YOU’LL DO
As a Customer Onboarding Manager, you will own the critical early phase of the customer lifecycle, onboarding Braze’s new clients, and working with Customer Success Managers to deliver great results. You will be responsible for rapidly understanding each client’s business requirements and managing the program delivery, driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible.
Core Objectives:
<ul>
<li>Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.</li>
<li>Collaborate with internal technical resources to empower and train customers to use Braze’s platform and powerful features as efficiently as possible.</li>
<li>Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users.</li>
<li>Coordinate effectively with client agencies and third parties to drive desired outcomes.</li>
<li>Help drive early adoption, setting KPIs and success metrics for ROI.</li>
<li>Advocate customer business use-cases to product development</li>
<li>Understand and document client stakeholder roles &amp; hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after onboarding.</li>
<li>Design and continually improve processes and materials that enhance efficiency and customer experience during onboarding.</li>
<li>Effectively deliver engaging enablement training and workshops.</li>
<li>Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations. </li>
</ul>
WHO YOU ARE
<ul>
<li>2 years+ managing complex implementation projects across multiple senior client stakeholders at a SaaS company or similar.</li>
<li>2 years+ managing complex programmes in a related area, for example Consulting, Onboarding, Customer Success, Implementations, Project Management, or Technical Solutions</li>
<li>Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc).</li>
<li>Good communicator with strong influencing skills</li>
<li>Strong problem solving skills and ability to manage conflicting priorities</li>
<li>You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement</li>
<li>High level of intellectual curiosity</li>
<li>You have technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).</li>
<li>Project management experience, dealing with large and complex implementations within highly matrixed organizations.</li>
<li>Familiarity of or have practiced Agile methodology</li>
</ul>
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $73,800 - $100,800/year with an expected On Target Earnings (OTE) between $82,000 - $112,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.<div class="content-conclusion"><div class="p-rich_text_section">WHAT WE OFFER</div>
<div class="p-rich_text_section">&nbsp;</div>
<div class="p-rich_text_section">Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location—find out more&nbsp;<a class="c-link c-link--underline" href="https://www.braze.com/company/careers/how-we-hire#benefit-section" target="_blank" data-stringify-link="https://www.braze.com/company/careers/how-we-hire#benefit-section" data-sk="tooltip_parent">here</a>. From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.</div>
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">Competitive compensation that may include equity</li>
<li data-stringify-indent="0" data-stringify-border="0">Retirement and Employee Stock Purchase Plans</li>
<li data-stringify-indent="0" data-stringify-border="0">Flexible paid time off</li>
<li data-stringify-indent="0" data-stringify-border="0">Comprehensive benefit plans covering medical, dental, vision, life, and disability</li>
<li data-stringify-indent="0" data-stringify-border="0">Family services that include fertility benefits and equal paid parental leave</li>
<li data-stringify-indent="0" data-stringify-border="0">Professional development supported by formal career pathing, learning platforms, and tuition reimbursement</li>
<li data-stringify-indent="0" data-stringify-border="0">Community engagement opportunities throughout the year, including an annual company wide Volunteer Week</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Resource Groups that provide supportive communities within Braze</li>
<li data-stringify-indent="0" data-stringify-border="0">Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li>
</ul>
<div class="p-rich_text_section">
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In 2024, we ranked #3 on Great Place to Work UK’s Best Workplaces (Large), #3 on Fortune Best Workplaces for Parents (Small and Medium), #13 on Great Place to Work UK’s Best Workplaces for Development (Large), #14 on Great Place to Work UK’s Best Workplaces for Wellbeing (Large), #14 on Fortune Best Workplaces in Technology (Small and Medium), #26 in Great Place to Work UK’s Best Workplaces for Women (Large), #31 in Fortune Best Workplaces (Medium), and #37 in Fortune Best Workplaces for Women.
We were also featured in the Top 10% of US News &amp; World Best Companies to Work For, Top 100 Great Place to Work UK’s Best Workplaces in Europe (Medium), and in Built In’s Best Places to Work.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our<a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"> Candidate Privacy Policy</a> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</div></div>

At Braze, we have found our people. We’re a genuinely approachable,
exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing
teamwork, and creating work-life harmony as we collectively navigate rapid
growth on a global scale while striving for greater equity and opportunity –
inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and
those around you. There is always a way to contribute: Acting with autonomy,
having accountability and being open to new perspectives are essential to our
continued success. Our deep curiosity to learn and our eagerness to share
diverse passions with others gives us balance and injects a one-of-a-kind
vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward
action in the face of change, you will be empowered to make a real impact
here, with a sharp and passionate team at your back. If Braze sounds like a
place where you can thrive, we can’t wait to meet you.

 **WHAT YOU’LL DO**

As a Customer Onboarding Manager, you will own the critical early phase of the
customer lifecycle, onboarding Braze’s new clients, and working with Customer
Success Managers to deliver great results. You will be responsible for rapidly
understanding each client’s business requirements and managing the program
delivery, driving them to realize a fast time-to-value from their investment
in Braze as efficiently as possible.

Core Objectives:

  * Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
  * Collaborate with internal technical resources to empower and train customers to use Braze’s platform and powerful features as efficiently as possible.
  * Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users.
  * Coordinate effectively with client agencies and third parties to drive desired outcomes.
  * Help drive early adoption, setting KPIs and success metrics for ROI.
  * Advocate customer business use-cases to product development
  * Understand and document client stakeholder roles & hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after onboarding.
  * Design and continually improve processes and materials that enhance efficiency and customer experience during onboarding.
  * Effectively deliver engaging enablement training and workshops.
  * Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.  
  

**WHO YOU ARE**

  * 2 years+ managing complex implementation projects across multiple senior client stakeholders at a SaaS company or similar.
  * 2 years+ managing complex programmes in a related area, for example Consulting, Onboarding, Customer Success, Implementations, Project Management, or Technical Solutions
  * Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc).
  * Good communicator with strong influencing skills
  * Strong problem solving skills and ability to manage conflicting priorities
  * You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
  * High level of intellectual curiosity
  * You have technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
  * Project management experience, dealing with large and complex implementations within highly matrixed organizations.
  * Familiarity of or have practiced Agile methodology

For candidates based in the United States, the pay range for this position at
the start of employment is expected to be between $73,800 - $100,800/year with
an expected On Target Earnings (OTE) between **** $82,000 - $112,000/year
(including bonus or commission). Your exact offer may vary depending on
multiple individualized factors, including market location, job-related
knowledge, skills, and experience. In addition to cash compensation, Braze
offers full- and part- time employees a comprehensive Total Rewards package
that includes equity grants of restricted stock (RSUs) so that all Braze
employees own a piece of our company.

 **WHAT WE OFFER**



_Details of these benefits plan will be provided if a candidate receives an
offer of employment. Benefits may vary by location_ — _find out more  _
_[here](https://www.braze.com/company/careers/how-we-hire#benefit-section)_
_._  
From offering comprehensive benefits to fostering flexible environments, we’ve
got you covered so you can prioritize work-life harmony.

  * Competitive compensation that may include equity
  * Retirement and Employee Stock Purchase Plans
  * Flexible paid time off
  * Comprehensive benefit plans covering medical, dental, vision, life, and disability
  * Family services that include fertility benefits and equal paid parental leave
  * Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  * Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  * Employee Resource Groups that provide supportive communities within Braze
  * Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT BRAZE**

Braze is a leading customer engagement platform that powers lasting
connections between consumers and brands they love. Braze allows any marketer
to collect and take action on any amount of data from any source, so they can
creatively engage with customers in real time, across channels from one
platform. From cross-channel messaging and journey orchestration to Al-powered
experimentation and optimization, Braze enables companies to build and
maintain absolutely engaging relationships with their customers that foster
growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and
Singapore. In 2024, we ranked #3 on Great Place to Work UK’s Best Workplaces
(Large), #3 on Fortune Best Workplaces for Parents (Small and Medium), #13 on
Great Place to Work UK’s Best Workplaces for Development (Large), #14 on Great
Place to Work UK’s Best Workplaces for Wellbeing (Large), #14 on Fortune Best
Workplaces in Technology (Small and Medium), #26 in Great Place to Work UK’s
Best Workplaces for Women (Large), #31 in Fortune Best Workplaces (Medium),
and #37 in Fortune Best Workplaces for Women.

We were also featured in the Top 10% of US News & World Best Companies to Work
For, Top 100 Great Place to Work UK’s Best Workplaces in Europe (Medium), and
in Built In’s Best Places to Work.

You’ll find many of us at headquarters in New York City or around the world in
Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San
Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our
employees in nearly 50 remote locations.

**BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER**

At Braze, we strive to create equitable growth and opportunities inside and
outside the organization.

Building meaningful connections is at the heart of everything we do, and that
includes our recruiting practices. We're committed to offering all candidates
a fair, accessible, and inclusive experience – regardless of age, color,
disability, gender identity, marital status, maternity, national origin,
pregnancy, race, religion, sex, sexual orientation, or status as a protected
veteran. When applying and interviewing with Braze, we want you to feel
comfortable showcasing what makes you _you_.

We know that sometimes different circumstances can lead talented people to
hesitate to apply for a role unless they meet 100% of the criteria. If this
sounds familiar, we encourage you to apply, as we’d love to meet you.

_Please see our_[ ___Candidate Privacy
Policy_](https://www.braze.com/company/legal/privacy-policy-job-candidates)
_for more information on how Braze processes your personal information during
the recruitment process and, if applicable based on your location, how you can
exercise any privacy rights._

