<div class="content-intro"><p>GitLab is an open core software company that develops the most comprehensive&nbsp;<a class="c-link" href="https://about.gitlab.com/solutions/devops-platform" target="_blank" data-stringify-link="https://about.gitlab.com/solutions/devops-platform" data-sk="tooltip_parent">AI-powered DevSecOps Platform</a>, used by more than 100,000 organizations. Our&nbsp;<a class="c-link" href="https://about.gitlab.com/company/mission" target="_blank" data-stringify-link="https://about.gitlab.com/company/mission" data-sk="tooltip_parent">mission</a>&nbsp;is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our&nbsp;<a class="c-link" href="https://about.gitlab.com/handbook/using-gitlab-at-gitlab" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/using-gitlab-at-gitlab" data-sk="tooltip_parent">operations</a>&nbsp;on our product and staying aligned with our&nbsp;<a class="c-link" href="https://about.gitlab.com/handbook/values" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/values" data-sk="tooltip_parent">values</a>. Learn more about&nbsp;<a class="c-link" href="https://vimeo.com/gitlab/gettoknowgitlab" target="_blank" data-stringify-link="https://vimeo.com/gitlab/gettoknowgitlab" data-sk="tooltip_parent">Life at GitLab</a>.</p></div><p><strong>This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Japan and must be a Permanent Resident Or Citizens. Candidates outside of these locations will NOT be considered.&nbsp;</strong></p>
<p><span style="font-weight: 400;">A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.</span></p>
<p><span style="font-weight: 400;">As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.</span></p>
<h2><span style="font-weight: 400;">Responsibilities</span></h2>
<h3><span style="font-weight: 400;">Pre-sales</span></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide technical expertise and consultative advice during the planning stages of a customer engagement</span></li>
</ul>
<h3><span style="font-weight: 400;">Delivery</span></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Own the design, development, implementation, and support of GitLab-related Professional Services engagements</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required</span></li>
</ul>
<h3><span style="font-weight: 400;">Practice development</span></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop case studies, presentations, design documentation, best-practice methodologies and internal process development</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assist Regional Delivery Managers with</span></li>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Technical Vetting of Partner Consultants</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">New hire candidates</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">SOW staffing assessments</span></li>
</ul>
</ul>
<h4 id="responsibilities">Responsibilities</h4>
<ul>
<li>Responsible for the application design, development and support of GitLab-related Professional Services projects</li>
<li>Demonstrate progressive leadership in the full life cycle of the software development environment</li>
<li>Responsible for the detailed design of GitLab-related projects from inception through production support</li>
<li>Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer</li>
<li>Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects</li>
<li>Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies</li>
<li>Provide mentorship and collaterol in the form of documentation, delivery kits, and training materials</li>
<li>Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering</li>
<li>Review and provide input to PS training materials and presentations</li>
<li>Develop case studies, presentations, design documentation, best-practice methodologies and internal process development</li>
<li>Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)</li>
<li>Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements</li>
<li>Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required</li>
<li>Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team</li>
<li>Ability to provide technical expertise and consultative advice during the planning stages of a customer engagement</li>
</ul>
<h4 id="requirements">Requirements</h4>
<ul>
<li>Strong written and verbal communications in Japanese and Ideally English</li>
<li>Demonstrated progressive experience delivering two or more of the following consulting services
<ul>
<li>SCM migration</li>
<li>Cloud Architecture</li>
<li>Developer</li>
<li>CI/CD consulting services</li>
</ul>
</li>
<li>Demonstrated progressive enterprise level software development experience</li>
<li>Demonstrated progressive DevOps Platform experience</li>
<li>Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners</li>
<li>Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision</li>
<li>Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change</li>
<li>Applies fundamental concepts, practices, and procedures of particular field of specialization</li>
<li>Bachelor’s Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience</li>
</ul>
<p>&nbsp;</p>
<div class="c-message_actions__container c-message__actions"><span style="color: rgb(255, 255, 255);">#LI-YP1</span></div><div class="content-conclusion"><hr>
<p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p>
<p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p>
<p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

GitLab is an open core software company that develops the most comprehensive
[AI-powered DevSecOps Platform](https://about.gitlab.com/solutions/devops-
platform), used by more than 100,000 organizations. Our
[mission](https://about.gitlab.com/company/mission) is to enable everyone to
contribute to and co-create the software that powers our world. When everyone
can contribute, consumers become contributors, significantly accelerating the
rate of human progress. This mission is integral to our culture, influencing
how we hire, build products, and lead our industry. We make this possible at
GitLab by running our [operations](https://about.gitlab.com/handbook/using-
gitlab-at-gitlab) on our product and staying aligned with our
[values](https://about.gitlab.com/handbook/values). Learn more about [Life at
GitLab](https://vimeo.com/gitlab/gettoknowgitlab).

 **This position is remote and due to the nature of the customers and team,
you will be supporting we are only considering candidates in Japan and must be
a Permanent Resident Or Citizens. Candidates outside of these locations will
NOT be considered.  **

A Professional Services Technical Architect works closely with salespeople
(especially engagement managers) to define custom professional services
projects during pre-sale and takes successful deals into delivery, where they
are responsible for technical oversight and becoming an embedded trusted
advisor within the client.

As a highly visible and customer-facing position, you will work with an
exceptional Professional Services organization, and the wider Customer Success
team, including Professional Services Engineers, Project Managers, and
Solution Architects. You will play a critical role in the success of
Professional Services engagements as we expanded our world class professional
consulting organization that has a proven track record of working with clients
from different industries around the world. The Professional Services
Technical Architect reports to the Senior Manager, Professional Services
Technical Architects.

## Responsibilities

### Pre-sales

  * Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team
  * Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
  * Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
  * Provide technical expertise and consultative advice during the planning stages of a customer engagement

### Delivery

  * Own the design, development, implementation, and support of GitLab-related Professional Services engagements
  * Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects
  * Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
  * Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
  * Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

### Practice development

  * Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits
  * Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
  * Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
  * Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
  * Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
  * Assist Regional Delivery Managers with
    * Technical Vetting of Partner Consultants
    * New hire candidates
    * SOW staffing assessments

#### Responsibilities

  * Responsible for the application design, development and support of GitLab-related Professional Services projects
  * Demonstrate progressive leadership in the full life cycle of the software development environment
  * Responsible for the detailed design of GitLab-related projects from inception through production support
  * Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
  * Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects
  * Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies
  * Provide mentorship and collaterol in the form of documentation, delivery kits, and training materials
  * Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
  * Review and provide input to PS training materials and presentations
  * Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
  * Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
  * Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
  * Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required
  * Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
  * Ability to provide technical expertise and consultative advice during the planning stages of a customer engagement

#### Requirements

  * Strong written and verbal communications in Japanese and Ideally English
  * Demonstrated progressive experience delivering two or more of the following consulting services 
    * SCM migration
    * Cloud Architecture
    * Developer
    * CI/CD consulting services
  * Demonstrated progressive enterprise level software development experience
  * Demonstrated progressive DevOps Platform experience
  * Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners
  * Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
  * Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
  * Applies fundamental concepts, practices, and procedures of particular field of specialization
  * Bachelor’s Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience



#LI-YP1

* * *

**Country Hiring Guidelines:** GitLab hires new team members in countries
around the world. All of our roles are remote, however some roles may carry
specific location-based eligibility requirements. Our Talent Acquisition team
can help answer any questions about location after starting the recruiting
process.  

**Privacy Policy:** Please review our [Recruitment Privacy
Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-
faq/recruitment-privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative
action employer. GitLab’s policies and practices relating to recruitment,
employment, career development and advancement, promotion, and retirement are
based solely on merit, regardless of race, color, religion, ancestry, sex
(including pregnancy, lactation, sexual orientation, gender identity, or
gender expression), national origin, age, citizenship, marital status, mental
or physical disability, genetic information (including family medical
history), discharge status from the military, protected veteran status (which
includes disabled veterans, recently separated veterans, active duty wartime
or campaign badge veterans, and Armed Forces service medal veterans), or any
other basis protected by law. GitLab will not tolerate discrimination or
harassment based on any of these characteristics. See also [GitLab’s EEO
Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-
employment-opportunity-policy) and [EEO is the
Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-
equal-employment-opportunity-commission-notices). If you have a disability or
special need that requires
[accommodation](https://about.gitlab.com/handbook/people-policies/inc-
usa/#reasonable-accommodation), please let us know during the [recruiting
process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-
to-our-interview-process).

