<div class="content-intro"><p>GitLab is an open core software company that develops the most comprehensive&nbsp;<a class="c-link" href="https://about.gitlab.com/solutions/devops-platform" target="_blank" data-stringify-link="https://about.gitlab.com/solutions/devops-platform" data-sk="tooltip_parent">AI-powered DevSecOps Platform</a>, used by more than 100,000 organizations. Our&nbsp;<a class="c-link" href="https://about.gitlab.com/company/mission" target="_blank" data-stringify-link="https://about.gitlab.com/company/mission" data-sk="tooltip_parent">mission</a>&nbsp;is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our&nbsp;<a class="c-link" href="https://about.gitlab.com/handbook/using-gitlab-at-gitlab" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/using-gitlab-at-gitlab" data-sk="tooltip_parent">operations</a>&nbsp;on our product and staying aligned with our&nbsp;<a class="c-link" href="https://about.gitlab.com/handbook/values" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/values" data-sk="tooltip_parent">values</a>. Learn more about&nbsp;<a class="c-link" href="https://vimeo.com/gitlab/gettoknowgitlab" target="_blank" data-stringify-link="https://vimeo.com/gitlab/gettoknowgitlab" data-sk="tooltip_parent">Life at GitLab</a>.</p></div><h4><strong>This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Japan and Ideally speak Japanese and English. Candidates outside of these locations will NOT be considered.&nbsp;</strong></h4>
<p>The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle</p>
<p>&nbsp;</p>
<h3>What you’ll do</h3>
<ul>
<li>Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.</li>
<li>Execute the renewal process to ensure ARR is retained or expanded</li>
<li>Evaluate license usage and complete the true-up requirements</li>
<li>Understand and align customer’s business needs and goals to generate renewal quotes</li>
<li>Provide renewals administration support to Renewals Managers and Account Executives</li>
<li>Ensure that renewals are closed on a timely basis</li>
<li>Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics</li>
<li>Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval</li>
<li>Ability to identify opportunity and customer level risk and coordinate the mitigation</li>
<li>Provide renewals coverage on larger, more strategic customers</li>
</ul>
<h3>What you’ll bring</h3>
<ul>
<li>Related sales or related customer experience (examples Account Management Renewals Manager, Customer Success)</li>
<li>Fluent/Proficient German language skill&nbsp;</li>
<li>Demonstrated progressive experience with B2B software sales</li>
<li>Experience with subscription GTM approaches for customer success management and renewals</li>
<li>Effective communicator, strong interpersonal and collaboration skills</li>
<li>Motivated, driven and results-oriented</li>
<li>Strong negotiation, presentation and closing skills</li>
<li>Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.</li>
<li>You share our values, and work in accordance with those values.</li>
<li>Experienced in driving renewals with predictability and delivering to targeted gross retention rates</li>
<li>Experienced in managing a customer relationship from a similar role (e.g., Account Management, Renewals Manager, Customer Success)</li>
</ul>
<p>Thanks to our <a href="https://about.gitlab.com/handbook/values/#transparency">Transparency</a> value, you can see what we are working on in our <a href="https://handbook.gitlab.com/job-families/sales/renewal-manager/">Team page</a>.&nbsp;</p>
<p>&nbsp;</p>
<h4><strong>How GitLab will support you</strong></h4>
<ul>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li>
<li>All remote, <a href="https://about.gitlab.com/company/culture/all-remote/asynchronous/">asynchronous</a> work environment</li>
<li><a href="https://about.gitlab.com/handbook/paid-time-off/">Flexible Paid Time Off</a></li>
<li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.">Team Member Resource Groups</a></li>
<li><a href="https://about.gitlab.com/handbook/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit">Growth and development budget&nbsp;</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental leave</a>&nbsp;</li>
<li><a href="https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/">Home office</a> support</li>
</ul>
<p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p>
<p><span style="font-weight: 400;"><span style="color: rgb(255, 255, 255);">#LI-YP1</span></span></p><div class="content-conclusion"><hr>
<p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p>
<p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p>
<p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

GitLab is an open core software company that develops the most comprehensive
[AI-powered DevSecOps Platform](https://about.gitlab.com/solutions/devops-
platform), used by more than 100,000 organizations. Our
[mission](https://about.gitlab.com/company/mission) is to enable everyone to
contribute to and co-create the software that powers our world. When everyone
can contribute, consumers become contributors, significantly accelerating the
rate of human progress. This mission is integral to our culture, influencing
how we hire, build products, and lead our industry. We make this possible at
GitLab by running our [operations](https://about.gitlab.com/handbook/using-
gitlab-at-gitlab) on our product and staying aligned with our
[values](https://about.gitlab.com/handbook/values). Learn more about [Life at
GitLab](https://vimeo.com/gitlab/gettoknowgitlab).

####  **This position is remote and due to the nature of the customers and
team, you will be supporting we are only considering candidates in Japan and
Ideally speak Japanese and English. Candidates outside of these locations will
NOT be considered.  **

The Renewals job family delivers to an essential moment in the customer
journey, ensuring we can continue to deliver value and business outcomes by
specializing in customer retention. In collaboration with sales, channel
partners, customer success, and sales operations, this team will focus on
successfully renewing customer subscriptions while providing a seamless
customer experience. The roles aim to deliver predictable and efficient
renewals through a proactive management of the customers lifecycle



### What you’ll do

  * Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
  * Execute the renewal process to ensure ARR is retained or expanded
  * Evaluate license usage and complete the true-up requirements
  * Understand and align customer’s business needs and goals to generate renewal quotes
  * Provide renewals administration support to Renewals Managers and Account Executives
  * Ensure that renewals are closed on a timely basis
  * Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
  * Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
  * Ability to identify opportunity and customer level risk and coordinate the mitigation
  * Provide renewals coverage on larger, more strategic customers

### What you’ll bring

  * Related sales or related customer experience (examples Account Management Renewals Manager, Customer Success)
  * Fluent/Proficient German language skill 
  * Demonstrated progressive experience with B2B software sales
  * Experience with subscription GTM approaches for customer success management and renewals
  * Effective communicator, strong interpersonal and collaboration skills
  * Motivated, driven and results-oriented
  * Strong negotiation, presentation and closing skills
  * Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
  * You share our values, and work in accordance with those values.
  * Experienced in driving renewals with predictability and delivering to targeted gross retention rates
  * Experienced in managing a customer relationship from a similar role (e.g., Account Management, Renewals Manager, Customer Success)

Thanks to our
[Transparency](https://about.gitlab.com/handbook/values/#transparency) value,
you can see what we are working on in our [Team
page](https://handbook.gitlab.com/job-families/sales/renewal-manager/).



#### **How GitLab will support you**

  * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)
  * All remote, [asynchronous](https://about.gitlab.com/company/culture/all-remote/asynchronous/) work environment
  * [Flexible Paid Time Off](https://about.gitlab.com/handbook/paid-time-off/)
  * [Team Member Resource Groups](https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.)
  * [Equity Compensation & Employee Stock Purchase Plan](https://about.gitlab.com/handbook/stock-options/)
  * [Growth and development budget ](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit)
  * [Parental leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) 
  * [Home office](https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/) support

Please note that we welcome interest from candidates with varying levels of
experience; many successful candidates do not meet every single requirement.
Additionally, studies have shown that people from [underrepresented
groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-
select-underrepresented-groups) are less likely to apply to a job unless they
meet every single qualification. If you're excited about this role, please
apply and allow our recruiters to assess your application.

#LI-YP1

* * *

**Country Hiring Guidelines:** GitLab hires new team members in countries
around the world. All of our roles are remote, however some roles may carry
specific location-based eligibility requirements. Our Talent Acquisition team
can help answer any questions about location after starting the recruiting
process.  

**Privacy Policy:** Please review our [Recruitment Privacy
Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-
faq/recruitment-privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative
action employer. GitLab’s policies and practices relating to recruitment,
employment, career development and advancement, promotion, and retirement are
based solely on merit, regardless of race, color, religion, ancestry, sex
(including pregnancy, lactation, sexual orientation, gender identity, or
gender expression), national origin, age, citizenship, marital status, mental
or physical disability, genetic information (including family medical
history), discharge status from the military, protected veteran status (which
includes disabled veterans, recently separated veterans, active duty wartime
or campaign badge veterans, and Armed Forces service medal veterans), or any
other basis protected by law. GitLab will not tolerate discrimination or
harassment based on any of these characteristics. See also [GitLab’s EEO
Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-
employment-opportunity-policy) and [EEO is the
Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-
equal-employment-opportunity-commission-notices). If you have a disability or
special need that requires
[accommodation](https://about.gitlab.com/handbook/people-policies/inc-
usa/#reasonable-accommodation), please let us know during the [recruiting
process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-
to-our-interview-process).

