<div class="content-intro">At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</div>WHAT YOU'LL DO
Platform NOC (Network Operations Center) Engineers (PNEs) are the first line of defense in ensuring the health and availability of the organization’s platform and systems. As part of the global triage team, they actively monitor system performance, respond to alerts, and execute runbooks, SOPs (Standard Operating Procedures), and MOPs (Maintenance Operating Procedures) to address operational issues.
This role requires a strong focus on maintaining uptime and reliability, collaborating with engineers to escalate complex issues, and contributing to the continuous improvement of operational processes. It is ideal for someone with foundational experience in kubernetes based systems and a passion for reliability and operational excellence. Key Differentiators from Other Engineering Roles:
<ul>
<li>Focus on Execution: Platform NOC Engineers are hands-on operators, focused on monitoring, incident response, and executing predefined procedures. They are not responsible for designing systems but work closely with SREs and Platform Engineers to ensure the stability of those systems</li>
<li>Pathway for Growth: this role provides exposure to the organization’s systems and operations, serving as a stepping stone to more advanced roles in platform engineering or SRE</li>
</ul>
This position is perfect for those starting their journey in cloud and platform operations, offering the opportunity to gain experience with cutting-edge systems and tools while contributing directly to the organization’s reliability and performance. Responsibilities:
<ul>
<li>Active System Monitoring
<ul>
<li>Use monitoring tools (e.g., Datadog, Prometheus, or similar) to observe the health of platform systems and services continuously</li>
<li>Proactively identify and respond to performance anomalies, outages, or unusual system behavior</li>
<li>Maintain awareness of ongoing incidents and collaborate with relevant teams to ensure timely resolution</li>
</ul>
</li>
<li>Incident Response and Triage
<ul>
<li>Act as the first responder to system alerts, determining the severity and scope of issues</li>
<li>Execute predefined runbooks, SOPs, and MOPs to mitigate incidents and restore services</li>
<li>When incidents exceed the scope of triage procedures, escalate issues to appropriate engineering teams (e.g., SREs or Platform Engineers)</li>
</ul>
</li>
<li>Operational Procedures
<ul>
<li>Follow and improve operational processes for incident management, system health checks, and routine maintenance tasks</li>
<li>Maintain and update runbooks, ensuring accuracy and relevance to current systems and practices</li>
<li>Participate in post-incident reviews to improve documentation and operational readiness</li>
</ul>
</li>
<li>Collaboration and Communication
<ul>
<li>Provide clear, concise communication during incidents, ensuring stakeholders know the status and progress of the resolution</li>
<li>Collaborate with SREs, Platform Engineers, and other teams to enhance monitoring, alerting, and operational tools</li>
<li>Actively participate in training sessions to stay current on new systems and tools introduced by engineering teams</li>
</ul>
</li>
<li>Continuous Improvement
<ul>
<li>Identify monitoring, documentation, and procedure gaps and suggest improvements to enhance efficiency and effectiveness</li>
<li>Assist in testing new runbooks, tools, and processes to improve incident response times</li>
<li>Contribute to the automation of routine tasks to reduce manual toil</li>
</ul>
</li>
</ul>
WHO YOU ARE 
Experience:
<ul>
<li>1-3 years of experience in technical operations, system administration, or entry-level cloud engineering roles.</li>
<li>Familiarity with cloud platforms (AWS, GCP, Azure), kubernetes, and basic computing, storage, and networking concepts.</li>
<li>Experience with monitoring and alerting tools (e.g., Datadog, Prometheus, Grafana) is a plus.</li>
</ul>
Skills:
<ul>
<li>Strong troubleshooting and problem-solving skills, with the ability to follow processes and escalate appropriately</li>
<li>Proficiency in scripting or automation tools (e.g., Python, Bash) is a bonus</li>
<li>Familiarity with incident management processes and ITIL practices</li>
</ul>
Mindset:
<ul>
<li>Detail-oriented and committed to maintaining system health and uptime</li>
<li>Eager to learn and grow, with a passion for operational excellence</li>
<li>Collaborative and communicative, able to work effectively in a global, distributed team</li>
</ul><div class="content-conclusion"><div class="p-rich_text_section">
WHAT WE OFFER 
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country <a href="https://www.braze.com/company/careers/how-we-hire#benefit-section">here</a>. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
<ul>
<li>Competitive compensation that may include equity</li>
<li>Retirement and Employee Stock Purchase Plans</li>
<li>Flexible paid time off</li>
<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li>
<li>Family services that include fertility benefits and equal paid parental leave</li>
<li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li>
<li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li>
<li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp;</li>
<li>Employee Resource Groups that provide supportive communities within Braze</li>
<li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li>
</ul>
ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News &amp; World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our<a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"> Candidate Privacy Policy</a> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</div></div>

At Braze, we have found our people. We’re a genuinely approachable,
exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing
teamwork, and creating work-life harmony as we collectively navigate rapid
growth on a global scale while striving for greater equity and opportunity –
inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and
those around you. There is always a way to contribute: Acting with autonomy,
having accountability and being open to new perspectives are essential to our
continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with
others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward
action in the face of change, you will be empowered to make a real impact
here, with a sharp and passionate team at your back. If Braze sounds like a
place where you can thrive, we can’t wait to meet you.

 **WHAT YOU'LL DO**

Platform NOC (Network Operations Center) Engineers (PNEs) are the first line
of defense in ensuring the health and availability of the organization’s
platform and systems. As part of the global triage team, they actively monitor
system performance, respond to alerts, and execute runbooks, SOPs (Standard
Operating Procedures), and MOPs (Maintenance Operating Procedures) to address
operational issues.

This role requires a strong focus on maintaining uptime and reliability,
collaborating with engineers to escalate complex issues, and contributing to
the continuous improvement of operational processes. It is ideal for someone
with foundational experience in kubernetes based systems and a passion for
reliability and operational excellence.  
  
Key Differentiators from Other Engineering Roles:

  * Focus on Execution: Platform NOC Engineers are hands-on operators, focused on monitoring, incident response, and executing predefined procedures. They are not responsible for designing systems but work closely with SREs and Platform Engineers to ensure the stability of those systems
  * Pathway for Growth: this role provides exposure to the organization’s systems and operations, serving as a stepping stone to more advanced roles in platform engineering or SRE

This position is perfect for those starting their journey in cloud and
platform operations, offering the opportunity to gain experience with cutting-
edge systems and tools while contributing directly to the organization’s
reliability and performance.  
  
Responsibilities:

  * Active System Monitoring 
    * Use monitoring tools (e.g., Datadog, Prometheus, or similar) to observe the health of platform systems and services continuously
    * Proactively identify and respond to performance anomalies, outages, or unusual system behavior
    * Maintain awareness of ongoing incidents and collaborate with relevant teams to ensure timely resolution
  * Incident Response and Triage 
    * Act as the first responder to system alerts, determining the severity and scope of issues
    * Execute predefined runbooks, SOPs, and MOPs to mitigate incidents and restore services
    * When incidents exceed the scope of triage procedures, escalate issues to appropriate engineering teams (e.g., SREs or Platform Engineers)
  * Operational Procedures 
    * Follow and improve operational processes for incident management, system health checks, and routine maintenance tasks
    * Maintain and update runbooks, ensuring accuracy and relevance to current systems and practices
    * Participate in post-incident reviews to improve documentation and operational readiness
  * Collaboration and Communication 
    * Provide clear, concise communication during incidents, ensuring stakeholders know the status and progress of the resolution
    * Collaborate with SREs, Platform Engineers, and other teams to enhance monitoring, alerting, and operational tools
    * Actively participate in training sessions to stay current on new systems and tools introduced by engineering teams
  * Continuous Improvement 
    * Identify monitoring, documentation, and procedure gaps and suggest improvements to enhance efficiency and effectiveness
    * Assist in testing new runbooks, tools, and processes to improve incident response times
    * Contribute to the automation of routine tasks to reduce manual toil

**WHO YOU ARE  
**

Experience:

  * 1-3 years of experience in technical operations, system administration, or entry-level cloud engineering roles.
  * Familiarity with cloud platforms (AWS, GCP, Azure), kubernetes, and basic computing, storage, and networking concepts.
  * Experience with monitoring and alerting tools (e.g., Datadog, Prometheus, Grafana) is a plus.

Skills:

  * Strong troubleshooting and problem-solving skills, with the ability to follow processes and escalate appropriately
  * Proficiency in scripting or automation tools (e.g., Python, Bash) is a bonus
  * Familiarity with incident management processes and ITIL practices

Mindset:

  * Detail-oriented and committed to maintaining system health and uptime
  * Eager to learn and grow, with a passion for operational excellence
  * Collaborative and communicative, able to work effectively in a global, distributed team

**WHAT WE OFFER  
**

_Braze benefits vary by location, and we encourage you to review our specific
benefits offerings for each country_[
_here_](https://www.braze.com/company/careers/how-we-hire#benefit-section) _.
More details on benefits plans will be provided if you receive an offer of
employment._

From offering comprehensive benefits to fostering hybrid ways of working,
we’ve got you covered so you can prioritize work-life harmony. Braze offers
benefits such as:

  * Competitive compensation that may include equity
  * Retirement and Employee Stock Purchase Plans
  * Flexible paid time off
  * Comprehensive benefit plans covering medical, dental, vision, life, and disability
  * Family services that include fertility benefits and equal paid parental leave
  * Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  * A curated in-office employee experience, designed to foster community, team connections, and innovation
  * Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching 
  * Employee Resource Groups that provide supportive communities within Braze
  * Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT BRAZE  
** Braze is the leading customer engagement platform that empowers brands to
Be Absolutely Engaging.™ Braze allows any marketer to collect and take action
on any amount of data from any source, so they can creatively engage with
customers in real time, across channels from one platform. From cross-channel
messaging and journey orchestration to Al-powered experimentation and
optimization, Braze enables companies to build and maintain absolutely
engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK,
Australia, and Singapore. In 2025, we were recognized as one of Built In’s
Best Places to Work. In 2024, we were included in U.S. News & World Report’s
Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s
Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune
Best Workplaces for Parents, and Fortune Best Workplaces for Women.  
Additionally, we were featured in Great Place to Work UK’s Best Workplaces,
Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces
for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You’ll find many of us at headquarters in New York City or around the world in
Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San
Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our
employees in nearly 50 remote locations.

**BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER**

At Braze, we strive to create equitable growth and opportunities inside and
outside the organization.

Building meaningful connections is at the heart of everything we do, and that
includes our recruiting practices. We're committed to offering all candidates
a fair, accessible, and inclusive experience – regardless of age, color,
disability, gender identity, marital status, maternity, national origin,
pregnancy, race, religion, sex, sexual orientation, or status as a protected
veteran. When applying and interviewing with Braze, we want you to feel
comfortable showcasing what makes you _you_.

We know that sometimes different circumstances can lead talented people to
hesitate to apply for a role unless they meet 100% of the criteria. If this
sounds familiar, we encourage you to apply, as we’d love to meet you.

_Please see our_[ ___Candidate Privacy
Policy_](https://www.braze.com/company/legal/privacy-policy-job-candidates)
_for more information on how Braze processes your personal information during
the recruitment process and, if applicable based on your location, how you can
exercise any privacy rights._

