At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHO WE ARE
Braze (Nasdaq) は、顧客とブランドの良質な関係構築を支援するカスタマーエンゲージメントプラットフォームを提供しています。海外ではBurger King、KFC、McDonarld、Mercari、PizzaHut、SEPHORA、日本ではメルカリ、タイミー、コスモ石油、マネーフォワード、freee、サンリオ、ミスミ等で活用されています。
データ発生から1.1秒でマーケティング施策に活用でき、生成AIを活用したパーソナライズコミュニケーションを支援し、店舗・ウェブ・アプリとマルチに広がるチャネルに対応した一貫した人間らしいデジタル体験を提供し、ブランドと消費者の結びつきを強くし、収益とブランド価値強化の双方を実現します。テクノロジーとクリエイティビィティーが融合させるマーケティング5.0の実現インフラといっても過言ではありません。
Braze は米国と英国でGreat Place to Work®として認定されており、2022 年、Braze はニューヨークのFortune's Best Small and Medium Workplaces で1 位、アメリカのFortune's Best Workplaces for Millennials で5 位、イギリスのFortune's Best Medium Sized Workplaces for Women で11 位を獲得しました。
ニューヨークの本社をはじめ、東京以外にもオースティン、ベルリン、シカゴ、ロンドン、パリ、サンフランシスコ、シンガポール、トロントなど、世界各地で多くの社員が働いています。
WHAT YOU'LL DO
As a Senior Technical Support Specialist, you will be an essential part of our
Global Technical Support Team that owns the post-sale technical relationship
with our customers.
Your focus will be to own, prioritize, troubleshoot, and build a response plan
for complex inbound customer support issues relating to our platform. You will
work in coordination with your Global Technical Support Leadership and
teammates to ensure our customers are able to quickly and successfully
overcome any technical issues they may face when using our platform. You’ll
also regularly contribute to our knowledge database, helping to “pay it
forward” allowing teammates and customers to learn quickly from your insight.
Want to learn and grow in the role? Perfect!
As a senior member of the Technical Support Team you will be expected to act
as an internal escalation point for critical support tickets that are handled
by our more junior members and act as a hand-off for those critical tickets
for team members who are not on shift. You will be expected to provide
assistance and guidance to more Junior members of the Support Team as well as
members of the organization outside of Technical Support. Your focus will
also be to develop in-depth understanding of the platform’s features and
functionalities as well as our customer’s use cases and be able to continue to
feed that insight back into the business. While in this role you should be
identifying areas of the Braze product in which you can specialize in and
become a Subject Matter Expert. In this function you will be the first point
of escalation for any specific cases that need additional assistance from the
Technical Support Team.
WHO YOU ARE
People say you’re a great communicator and top-tier problem solver! You have exemplary written and verbal communication skills with unparalleled follow-up skills. You leave people with the impression that you are really listening to them, understand their problem, and you’re there to help. You look for every opportunity to make things better and you’re all about the team. You get a thrill from helping customers and you know that even though the job isn’t easy, you’re making a difference each and every day. You’re naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.
WHAT WE OFFER
様々なライフステージをサポートする包括的な福利厚生からハイブリットワークまで、仕事と私生活のバランスをとるために必要なものを提供しています。
#LI-Hybrid
**WHAT WE OFFER
**
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
**ABOUT BRAZE
** Braze is the leading customer engagement platform that empowers brands to
Be Absolutely Engaging.™ Braze allows any marketer to collect and take action
on any amount of data from any source, so they can creatively engage with
customers in real time, across channels from one platform. From cross-channel
messaging and journey orchestration to Al-powered experimentation and
optimization, Braze enables companies to build and maintain absolutely
engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK,
Australia, and Singapore. In 2025, we were recognized as one of Built In’s
Best Places to Work. In 2024, we were included in U.S. News & World Report’s
Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s
Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune
Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces,
Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces
for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our __Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.