<div class="content-intro">At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</div>WHAT YOU’LL DO
Global Services and Support (GSS) Operations strives to protect the investment in our Technical Support and Professional Services offerings by ensuring that our business partners have the insight, tools, and processes they need to run effectively and efficiently. Our organization is in an exciting transformative phase and you will have the potential for tremendous growth and leadership opportunities as Braze continues to expand. We are looking for someone who is highly motivated to make a difference, hands-on, and excited to grow with us.&nbsp;
SMS is a channel where there are different rules and regulations per country and there will be an opportunity for the specialist to streamline the tools and processes, per country, to underpin our SMS onboarding experience. You will be responsible for customer provisioning for SMS for Braze customers, collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances and our SMS partners. You’ll also be involved in other strategic initiatives critical to scaling our fast growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you!
Operational Excellence:
<ul>
<li>Configure our customers’ SMS channel capability, including code procurement, globally</li>
<li>Collaborate with our&nbsp; SMS aggregators to achieve timely delivery of codes and also manage code inventory to achieve setup target times.</li>
<li>Recurrent meetings with SMS aggregators to get latest updates on deliverability and marketing changes.</li>
<li>Be knowledgeable of market requirements for SMS and guide our customers and internal stakeholders through the setup process.</li>
<li>Work with Braze’s resellers and onboarding partners acting as the main point of contact for SMS provisioning.&nbsp;</li>
<li>Maintain and update documentation such as best practices, compliance and playbooks to support scalability.</li>
<li>Maintain and update country specific documentation to show differences in SMS deliverability globally and to provide expertise on this information internally.</li>
<li>Surface data, process&nbsp; and technology issues through identification, measurement and monitoring of our operations to the team.</li>
<li>Highlight any room for improvement within our existing workflows and where automation can benefit the team.</li>
<li>Possessing good communication skills and be comfortable having interaction with customers and internal stakeholders related to provisioning</li>
</ul>
WHO YOU ARE
<ul>
<li>You’re capable of learning quickly and mastering complicated systems and manual processes</li>
<li>Your attention to detail and accuracy is evident in all that you do; you possess a strong completer-finisher attitude</li>
<li>You’re empathetic and customer-centric&nbsp;</li>
<li>You’re process-oriented and enjoy the clarity of well documented processes and best practices that bring structure to chaos</li>
<li>You’re capable of working independently but also energized from working within a team and cross-functionally to help achieve the company's goals</li>
<li>You embrace automation and are committed to continuous improvement</li>
<li>You want to help our Support and Services teams build the path to scale</li>
<li>Great communication skills, able to work with, influence &amp; align with multiple stakeholders</li>
</ul>
WHAT YOU HAVE
<ul>
<li>1-3 years experience in an operational role or customer support role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company</li>
<li>Familiarity working with SMS and email channels a plus&nbsp;&nbsp;</li>
<li>Excellent communication skills, able to work with, influence and align with multiple stakeholders</li>
<li>Excellent command of the English language</li>
<li>A desire to be hands-on in your daily work and drive accuracy through personal performance</li>
<li>A strong mindset of problem-solving with multiple operational tools</li>
<li>An understanding of the importance of analytical reporting to demonstrate progression towards your goals</li>
<li>Analytically driven with Excel expertise and SQL skills a plus</li>
<li>Bonus Points:</li>
<ul>
<li>Knowledge of the Braze ecosystem.</li>
<li>Experience with other tools like Looker, Slackbots, Salesforce, etc.</li>
</ul>
</ul><div class="content-conclusion"><div class="p-rich_text_section">
WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country <a href="https://www.braze.com/company/careers/how-we-hire#benefit-section">here</a>. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
<ul>
<li>Competitive compensation that may include equity</li>
<li>Retirement and Employee Stock Purchase Plans</li>
<li>Flexible paid time off</li>
<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li>
<li>Family services that include fertility benefits and equal paid parental leave</li>
<li>Professional development supported by formal career pathing, learning platforms, and tuition reimbursement</li>
<li>Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week</li>
<li>Employee Resource Groups that provide supportive communities within Braze</li>
<li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li>
</ul>
ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News &amp; World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our<a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"> Candidate Privacy Policy</a> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</div></div>

At Braze, we have found our people. We’re a genuinely approachable,
exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing
teamwork, and creating work-life harmony as we collectively navigate rapid
growth on a global scale while striving for greater equity and opportunity –
inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and
those around you. There is always a way to contribute: Acting with autonomy,
having accountability and being open to new perspectives are essential to our
continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with
others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward
action in the face of change, you will be empowered to make a real impact
here, with a sharp and passionate team at your back. If Braze sounds like a
place where you can thrive, we can’t wait to meet you.

 **WHAT YOU’LL DO**

Global Services and Support (GSS) Operations strives to protect the investment
in our Technical Support and Professional Services offerings by ensuring that
our business partners have the insight, tools, and processes they need to run
effectively and efficiently. Our organization is in an exciting transformative
phase and you will have the potential for tremendous growth and leadership
opportunities as Braze continues to expand. We are looking for someone who is
highly motivated to make a difference, hands-on, and excited to grow with us.

SMS is a channel where there are different rules and regulations per country
and there will be an opportunity for the specialist to streamline the tools
and processes, per country, to underpin our SMS onboarding experience. You
will be responsible for customer provisioning for SMS for Braze customers,
collaborate with a diverse cast across GTM teams, Product, Sales, RevOps,
Growth, Alliances and our SMS partners. You’ll also be involved in other
strategic initiatives critical to scaling our fast growing team. If you’re
obsessed with problem solving, measuring success and surfacing opportunities
through data, we want to meet you!

**Operational Excellence:**

  * Configure our customers’ SMS channel capability, including code procurement, globally
  * Collaborate with our  SMS aggregators to achieve timely delivery of codes and also manage code inventory to achieve setup target times.
  * Recurrent meetings with SMS aggregators to get latest updates on deliverability and marketing changes.
  * Be knowledgeable of market requirements for SMS and guide our customers and internal stakeholders through the setup process.
  * Work with Braze’s resellers and onboarding partners acting as the main point of contact for SMS provisioning. 
  * Maintain and update documentation such as best practices, compliance and playbooks to support scalability.
  * Maintain and update country specific documentation to show differences in SMS deliverability globally and to provide expertise on this information internally.
  * Surface data, process  and technology issues through identification, measurement and monitoring of our operations to the team.
  * Highlight any room for improvement within our existing workflows and where automation can benefit the team.
  * Possessing good communication skills and be comfortable having interaction with customers and internal stakeholders related to provisioning

**WHO YOU ARE**

  * You’re capable of learning quickly and mastering complicated systems and manual processes
  * Your attention to detail and accuracy is evident in all that you do; you possess a strong completer-finisher attitude
  * You’re empathetic and customer-centric 
  * You’re process-oriented and enjoy the clarity of well documented processes and best practices that bring structure to chaos
  * You’re capable of working independently but also energized from working within a team and cross-functionally to help achieve the company's goals
  * You embrace automation and are committed to continuous improvement
  * You want to help our Support and Services teams build the path to scale
  * Great communication skills, able to work with, influence & align with multiple stakeholders

**WHAT YOU HAVE**

  * 1-3 years experience in an operational role or customer support role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
  * Familiarity working with SMS and email channels a plus  
  * Excellent communication skills, able to work with, influence and align with multiple stakeholders
  * Excellent command of the English language
  * A desire to be hands-on in your daily work and drive accuracy through personal performance
  * A strong mindset of problem-solving with multiple operational tools
  * An understanding of the importance of analytical reporting to demonstrate progression towards your goals
  * Analytically driven with Excel expertise and SQL skills a plus
  * Bonus Points:
    * Knowledge of the Braze ecosystem.
    * Experience with other tools like Looker, Slackbots, Salesforce, etc.

**WHAT WE OFFER  
** _Braze benefits vary by location, and we encourage you to review our
specific benefits offerings for each country_[
_here_](https://www.braze.com/company/careers/how-we-hire#benefit-section) _.
More details on benefits plans will be provided if you receive an offer of
employment._

From offering comprehensive benefits to fostering flexible environments, we’ve
got you covered so you can prioritize work-life harmony. Braze offers benefits
such as:

  * Competitive compensation that may include equity
  * Retirement and Employee Stock Purchase Plans
  * Flexible paid time off
  * Comprehensive benefit plans covering medical, dental, vision, life, and disability
  * Family services that include fertility benefits and equal paid parental leave
  * Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  * Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week
  * Employee Resource Groups that provide supportive communities within Braze
  * Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT BRAZE  
** Braze is the leading customer engagement platform that empowers brands to
Be Absolutely Engaging.™ Braze allows any marketer to collect and take action
on any amount of data from any source, so they can creatively engage with
customers in real time, across channels from one platform. From cross-channel
messaging and journey orchestration to Al-powered experimentation and
optimization, Braze enables companies to build and maintain absolutely
engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK,
Australia, and Singapore. In 2025, we were recognized as one of Built In’s
Best Places to Work. In 2024, we were included in U.S. News & World Report’s
Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s
Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune
Best Workplaces for Parents, and Fortune Best Workplaces for Women.  
Additionally, we were featured in Great Place to Work UK’s Best Workplaces,
Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces
for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You’ll find many of us at headquarters in New York City or around the world in
Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San
Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our
employees in nearly 50 remote locations.

**BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER**

At Braze, we strive to create equitable growth and opportunities inside and
outside the organization.

Building meaningful connections is at the heart of everything we do, and that
includes our recruiting practices. We're committed to offering all candidates
a fair, accessible, and inclusive experience – regardless of age, color,
disability, gender identity, marital status, maternity, national origin,
pregnancy, race, religion, sex, sexual orientation, or status as a protected
veteran. When applying and interviewing with Braze, we want you to feel
comfortable showcasing what makes you _you_.

We know that sometimes different circumstances can lead talented people to
hesitate to apply for a role unless they meet 100% of the criteria. If this
sounds familiar, we encourage you to apply, as we’d love to meet you.

_Please see our_[ ___Candidate Privacy
Policy_](https://www.braze.com/company/legal/privacy-policy-job-candidates)
_for more information on how Braze processes your personal information during
the recruitment process and, if applicable based on your location, how you can
exercise any privacy rights._

