<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
The Onboarding Specialist is the project manager and primary driver of a customer’s journey from contract signature to successful activation. You’ll be accountable for planning, coordinating, and executing each onboarding project with precision—ensuring data accuracy, timely delivery, and exceptional client experience.
This role requires a detail-oriented and proactive professional who thrives on organization, cross-functional coordination, and consistent project delivery. You’ll serve as the operational backbone between Sales, Product, Engineering, and Customer Success, ensuring every customer launch is on time, on scope, and on quality.
What you’ll do here:
<ul>
<li>Own the customer onboarding project end-to-end — from kickoff to activation — managing timelines, dependencies, and communications.</li>
<li>Serve as the customer’s main point of contact throughout onboarding, delivering a high-touch, premium-level experience across email, phone, and video.</li>
<li>Build and manage implementation project plans, ensuring milestones are clearly defined, tracked, and completed on time.</li>
<li>Ensure data and system accuracy — oversee data ingestion, configuration, and testing to ensure accounts are fully operational before go-live.</li>
<li>Maintain real-time project status documentation in Salesforce, GuideCX and other tracking tools, ensuring leadership visibility and forecast accuracy.</li>
<li>Identify and mitigate project risks proactively, escalating issues early and coordinating with cross-functional teams to resolve blockers.</li>
<li>Collaborate cross-functionally with Sales, Engineering, Product, and Customer Success to streamline handoffs, enhance process quality, and accelerate activation timelines.</li>
<li>Monitor and report project performance metrics, including activation timelines, customer satisfaction, and data integrity scores.</li>
<li>Drive continuous improvement by identifying process bottlenecks and contributing to onboarding playbook updates and operational enhancements.</li>
</ul>
What you’ll need to thrive:
<ul>
<li>2–4 years of experience in project management, onboarding, or implementation roles — ideally in SaaS or customer success environments.</li>
<li>Proven ability to manage multiple projects simultaneously, balancing strategic priorities with tactical execution.</li>
<li>Strong organizational and time management skills, with exceptional attention to detail and follow-through.</li>
<li>Comfortable interpreting and maintaining data accuracy across systems like Salesforce, project management tools, and customer communication platforms.</li>
<li>Excellent communication and stakeholder management skills, both internally and externally.</li>
<li>High accountability and ownership mindset — you thrive in roles where success is measured by delivery outcomes and customer satisfaction.</li>
<li>Technical aptitude and ability to translate customer needs into configuration or data migration requirements.</li>
<li>Bonus points for experience in:
<ul>
<li>SaaS software implementations or customer activation</li>
<li>Salesforce or similar CRM tools</li>
<li>Luxury, wellness, or service-based industries</li>
</ul>
</li>
<li>Success in this role:
<ul>
<li>In your first month, you’ll complete training on Boulevard’s platform and onboarding processes, shadow customer projects, and become fluent in the customer journey.</li>
<li>By month three, you’ll independently lead customer onboarding projects, maintain accurate project dashboards, and deliver consistent on-time activations.</li>
<li>By month six and beyond, you’ll mentor new team members, optimize onboarding processes, and represent the voice of the customer in cross-functional initiatives.</li>
</ul>
</li>
<li>Key Attributes for Success 
<ul>
<li>Relentlessly organized and detail-obsessed</li>
<li>Analytical mindset with comfort interpreting project data</li>
<li>Calm and structured under deadline pressure</li>
<li>Strong collaborator with influence across teams</li>
<li>Passionate about driving customer outcomes and operational excellence</li>
</ul>
</li>
</ul>
*This role is ineligible for residents of CA, NY, and WA*
How we'll take care of you:
Your starting total cash compensation for this role is $65,000 + 10% bonus. This salary range is subject to change, and there is always room for growth and advancement.<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

**Who is Boulevard?**

Boulevard provides the first and only client experience platform for
appointment-based, self-care businesses. We empower our customers to give
their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon
managers and working behind front desks to understand their pain points so we
could design a modern, user-friendly platform that meets the unique needs of
their business. Our roots may be in hair salons, but we are built for the
broader self-care industry, including many types of salons, spas, medspa,
barbershops, and more. Our technology not only helps our customers survive but
thrive. Take a look at [how we (and YOU) can make that
happen](https://www.joinblvd.com/).

We have an insatiable curiosity and embrace experimentation. We believe that
simple solutions require the most sophistication, and we design each and every
detail to maximize potential, power, and impact. Do our values match? Read
through [our story and what we value the
most](https://www.joinblvd.com/about).

Our team values and celebrates our diverse backgrounds. Being open about who
we are and what we do allows us to do the best work of our lives. We believe
in equal opportunity for all, and you should too.

 **Come do the best work of your life at Boulevard.**

The Onboarding Specialist is the project manager and primary driver of a
customer’s journey from contract signature to successful activation. You’ll be
accountable for planning, coordinating, and executing each onboarding project
with precision—ensuring data accuracy, timely delivery, and exceptional client
experience.

This role requires a detail-oriented and proactive professional who thrives on
organization, cross-functional coordination, and consistent project delivery.
You’ll serve as the operational backbone between Sales, Product, Engineering,
and Customer Success, ensuring every customer launch is on time, on scope, and
on quality.

**What you’ll do here:**

  * Own the customer onboarding project end-to-end — from kickoff to activation — managing timelines, dependencies, and communications.
  * Serve as the customer’s main point of contact throughout onboarding, delivering a high-touch, premium-level experience across email, phone, and video.
  * Build and manage implementation project plans, ensuring milestones are clearly defined, tracked, and completed on time.
  * Ensure data and system accuracy — oversee data ingestion, configuration, and testing to ensure accounts are fully operational before go-live.
  * Maintain real-time project status documentation in Salesforce, GuideCX and other tracking tools, ensuring leadership visibility and forecast accuracy.
  * Identify and mitigate project risks proactively, escalating issues early and coordinating with cross-functional teams to resolve blockers.
  * Collaborate cross-functionally with Sales, Engineering, Product, and Customer Success to streamline handoffs, enhance process quality, and accelerate activation timelines.
  * Monitor and report project performance metrics, including activation timelines, customer satisfaction, and data integrity scores.
  * Drive continuous improvement by identifying process bottlenecks and contributing to onboarding playbook updates and operational enhancements.

**What you’ll need to thrive:**

  * 2–4 years of experience in project management, onboarding, or implementation roles — ideally in SaaS or customer success environments.
  * Proven ability to manage multiple projects simultaneously, balancing strategic priorities with tactical execution.
  * Strong organizational and time management skills, with exceptional attention to detail and follow-through.
  * Comfortable interpreting and maintaining data accuracy across systems like Salesforce, project management tools, and customer communication platforms.
  * Excellent communication and stakeholder management skills, both internally and externally.
  * High accountability and ownership mindset — you thrive in roles where success is measured by delivery outcomes and customer satisfaction.
  * Technical aptitude and ability to translate customer needs into configuration or data migration requirements.
  * Bonus points for experience in: 
    * SaaS software implementations or customer activation
    * Salesforce or similar CRM tools
    * Luxury, wellness, or service-based industries
  * Success in this role: 
    * In your first month, you’ll complete training on Boulevard’s platform and onboarding processes, shadow customer projects, and become fluent in the customer journey.
    * By month three, you’ll independently lead customer onboarding projects, maintain accurate project dashboards, and deliver consistent on-time activations.
    * By month six and beyond, you’ll mentor new team members, optimize onboarding processes, and represent the voice of the customer in cross-functional initiatives.
  * Key Attributes for Success  

    * Relentlessly organized and detail-obsessed
    * Analytical mindset with comfort interpreting project data
    * Calm and structured under deadline pressure
    * Strong collaborator with influence across teams
    * Passionate about driving customer outcomes and operational excellence

_*This role is ineligible for residents of CA, NY, and WA*_

**How we'll take care of you:**

Your starting total cash compensation for this role is $65,000 + 10% bonus.
This salary range is subject to change, and there is always room for growth
and advancement.

In addition to the wonderful people you’ll get to work with and challenging
projects that’ll push you - Boulevard is here to make sure you’re always at
the top of your game emotionally, mentally, and physically.

  * ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 

  * 🏝 Take a break whenever you need with our flexible vacation day policy. 

  * 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 

  * 💚 Family planning resources and specialized support programs. 

  * 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 

  * 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.



📲 We recommend following [our official LinkedIn
page](https://www.linkedin.com/company/boulevard/) to stay up to date on all
things Boulevard life!

_Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a
diverse workforce and sustaining an inclusive culture. All employment
decisions at Boulevard Labs, Inc. are based on business needs, job
requirements, and individual qualifications, without regard to race, color,
religion, marital status, age, national origin, ancestry, physical or mental
disability, medical condition, pregnancy, gender, sexual orientation, gender
identity or expression, veteran status, or any other status protected under
federal, state, or local law._

