<p>Location: US Remote</p><br/><p>Employment Type: Full time</p><br/><p>Team: Customer Success</p><br/><div><span style="font-size: 16px;">At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.&nbsp; Visit&nbsp;</span><a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="http://h1.co/">h1.co</a><span style="font-size: 16px;">&nbsp;to learn more about us.</span></div><div><br></div><div><span style="font-size: 16px;">H1’s Customer Success team is focused on building deep relationships with existing customers in order to help them implement the H1 platform, drive engagement, and realize value from the data within our solutions.&nbsp;</span></div><div><br></div><div><br></div><div><b style="font-size: 16px;">WHAT YOU'LL DO AT H1</b></div><div><span style="font-size: 16px;">The primary objective of a Customer Success Manager is to be the trusted H1 partner to several of our clients by onboarding users, proactively engaging with customers, identifying account health, being the voice of the customer to internal teams, and delivering&nbsp; value by educating clients on H1 offerings. This role will own clients using one or multiple of our product offerings.</span></div><div><br></div><div><span style="font-size: 16px;">You will:</span></div><div><span style="font-size: 16px;">- Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations.</span></div><div><span style="font-size: 16px;">- Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization.</span></div><div><span style="font-size: 16px;">- Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks.</span></div><div><span style="font-size: 16px;">- Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs.</span></div><div><span style="font-size: 16px;">- Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support when needed.</span></div><div><span style="font-size: 16px;">- Navigate multiple complex projects across various business units within a client’s organization.</span></div><div><span style="font-size: 16px;">- Track program performance metrics and analyze reports to identify trends, gaps, and opportunities.</span></div><div><span style="font-size: 16px;">- Develop and deliver executive-level presentations summarizing impact, progress, and ROI.</span></div><div><span style="font-size: 16px;">- Proactively monitor customer sentiment, identifying early warning signs of risk.</span></div><div><span style="font-size: 16px;">- Strategically de-escalate critical situations, ensuring alignment with client goals and expectations.</span></div><div><span style="font-size: 16px;">- Serve as a trusted advisor, advocating for client needs internally while balancing business objectives.</span></div><div><span style="font-size: 16px;">- Work closely with engineering, product, and support teams to resolve client challenges efficiently.</span></div><div><span style="font-size: 16px;">- Provide structured feedback to inform the product roadmap and improve the customer experience.</span></div><div><span style="font-size: 16px;">- Collaborate with internal teams to ensure seamless handoffs across different phases of the customer journey.</span></div><div><span style="font-size: 16px;">- Drive to increase MAUs, NPS, CSAT, and ARR</span></div><div><br></div><div><br></div><div><b style="font-size: 16px;">ABOUT YOU</b></div><div><span style="font-size: 16px;">We’re looking for a CSM who is passionate about delivering value to clients on a global scale. You’ll solve business problems, support, and develop relationships with H1’s largest accounts. This role will suit a committed, approachable, and strategic individual who will set our clients up for success and growth.&nbsp;</span></div><div><span style="font-size: 16px;">- You’re comfortable getting into the weeds while also managing strategic project work&nbsp;</span></div><div><span style="font-size: 16px;">- You’re a strong communicator and presenter with a drive to own relationships and strategy within a set list of accounts</span></div><div><span style="font-size: 16px;">- You have a track record of success in a results-driven, fast-paced environment&nbsp;</span></div><div><br></div><div><br></div><div><b style="font-size: 16px;">REQUIREMENTS </b></div><div><span style="font-size: 16px;">- 3+&nbsp; years experience working in Customer Success, Account Management, or Client Services for an Enterprise SaaS company</span></div><div><span style="font-size: 16px;">- Bilingual (Spanish &amp; English Required)</span></div><div><span style="font-size: 16px;">- You have experience working in or with Life Sciences, a plus for Medical Affairs or Clinical experience&nbsp;</span></div><div><span style="font-size: 16px;">- You have experience with project management with high priority accounts</span></div><div><br></div><div><br></div><div><b style="font-size: 16px;">COMPENSATION</b></div><div><span style="font-size: 16px;">This role</span><b style="font-size: 16px;">&nbsp;</b><span style="font-size: 16px;">pays $90,000 to $110,000 per year, based on experience, plus variable bonus, based on performance, in addition to stock options.</span></div><div><br></div><div><span style="font-size: 16px;">Anticipated role close date: 08/28/2025</span></div><div><br></div><div><b style="font-size: 16px;">H1 OFFERS</b></div><div><span style="font-size: 16px;">- Full suite of health insurance options, in addition to generous paid time off</span></div><div><span style="font-size: 16px;">- Pre-planned company-wide wellness holidays</span></div><div><span style="font-size: 16px;">- Retirement options</span></div><div><span style="font-size: 16px;">- Health &amp; charitable donation stipends</span></div><div><span style="font-size: 16px;">- Impactful Business Resource Groups</span></div><div><span style="font-size: 16px;">- Flexible work hours &amp; the opportunity to work from anywhere</span></div><div><span style="font-size: 16px;">- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe</span></div><div><br></div><div><br></div><div><i style="font-size: 16px;">H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.</i></div><div><i style="font-size: 16px;">&nbsp;</i></div><div><i style="font-size: 16px;">H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.</i></div><div><br></div><div><br></div><div>#H1-HF</div>

Location: US Remote

  

Employment Type: Full time

  

Team: Customer Success

  

At H1, we believe access to the best healthcare information is a basic human
right. Our mission is to provide a platform that can optimally inform every
doctor interaction globally. This promotes health equity and builds needed
trust in healthcare systems. To accomplish this our teams harness the power of
data and AI-technology to unlock groundbreaking medical insights and convert
those insights into action that result in optimal patient outcomes and
accelerates an equitable and inclusive drug development lifecycle.  Visit
[h1.co](http://h1.co/) to learn more about us.

  

H1’s Customer Success team is focused on building deep relationships with
existing customers in order to help them implement the H1 platform, drive
engagement, and realize value from the data within our solutions.

  

  

 **WHAT YOU'LL DO AT H1**

The primary objective of a Customer Success Manager is to be the trusted H1
partner to several of our clients by onboarding users, proactively engaging
with customers, identifying account health, being the voice of the customer to
internal teams, and delivering  value by educating clients on H1 offerings.
This role will own clients using one or multiple of our product offerings.

  

You will:

\- Serve as the primary point of contact for all client engagements, ensuring
alignment on objectives and expectations.

\- Partner with key stakeholders to drive adoption, engagement, and strategic
alignment of our platform within their organization.

\- Conduct regular business reviews to track KPIs, identify opportunities for
growth, and mitigate risks.

\- Plan and execute user training sessions, ensuring adoption by equipping
clients with best practices that fit their specific use cases and needs.

\- Take a “teach-to-fish” approach, empowering users with self-service
capabilities while providing hands-on support when needed.

\- Navigate multiple complex projects across various business units within a
client’s organization.

\- Track program performance metrics and analyze reports to identify trends,
gaps, and opportunities.

\- Develop and deliver executive-level presentations summarizing impact,
progress, and ROI.

\- Proactively monitor customer sentiment, identifying early warning signs of
risk.

\- Strategically de-escalate critical situations, ensuring alignment with
client goals and expectations.

\- Serve as a trusted advisor, advocating for client needs internally while
balancing business objectives.

\- Work closely with engineering, product, and support teams to resolve client
challenges efficiently.

\- Provide structured feedback to inform the product roadmap and improve the
customer experience.

\- Collaborate with internal teams to ensure seamless handoffs across
different phases of the customer journey.

\- Drive to increase MAUs, NPS, CSAT, and ARR

  

  

 **ABOUT YOU**

We’re looking for a CSM who is passionate about delivering value to clients on
a global scale. You’ll solve business problems, support, and develop
relationships with H1’s largest accounts. This role will suit a committed,
approachable, and strategic individual who will set our clients up for success
and growth.

\- You’re comfortable getting into the weeds while also managing strategic
project work

\- You’re a strong communicator and presenter with a drive to own
relationships and strategy within a set list of accounts

\- You have a track record of success in a results-driven, fast-paced
environment

  

  

 **REQUIREMENTS**

\- 3+  years experience working in Customer Success, Account Management, or
Client Services for an Enterprise SaaS company

\- Bilingual (Spanish & English Required)

\- You have experience working in or with Life Sciences, a plus for Medical
Affairs or Clinical experience

\- You have experience with project management with high priority accounts

  

  

 **COMPENSATION**

This role ** ** pays $90,000 to $110,000 per year, based on experience, plus
variable bonus, based on performance, in addition to stock options.

  

Anticipated role close date: 08/28/2025

  

 **H1 OFFERS**

\- Full suite of health insurance options, in addition to generous paid time
off

\- Pre-planned company-wide wellness holidays

\- Retirement options

\- Health & charitable donation stipends

\- Impactful Business Resource Groups

\- Flexible work hours & the opportunity to work from anywhere

\- The opportunity to work with leading biotech and life sciences companies in
an innovative industry with a mission to improve healthcare around the globe

  

  

 _H1 is proud to be an equal opportunity employer that celebrates diversity
and is committed to creating an inclusive workplace with equal opportunity for
all applicants and teammates. Our goal is to recruit the most talented people
from a diverse candidate pool regardless of race, color, ancestry, national
origin, religion, disability, sex (including pregnancy), age, gender, gender
identity, sexual orientation, marital status, veteran status, or any other
characteristic protected by law._

 _ _

 _H1 is committed to working with and providing access and reasonable
accommodation to applicants with mental and/or physical disabilities. If you
require an accommodation, please reach out to your recruiter once you've begun
the interview process. All requests for accommodations are treated discreetly
and confidentially, as practical and permitted by law._

  

  

#H1-HF

