<div class="content-intro"><p>GitLab is an open core software company that develops the most comprehensive&nbsp;<a class="c-link" href="https://about.gitlab.com/solutions/devops-platform" target="_blank" data-stringify-link="https://about.gitlab.com/solutions/devops-platform" data-sk="tooltip_parent">AI-powered DevSecOps Platform</a>, used by more than 100,000 organizations. Our&nbsp;<a class="c-link" href="https://about.gitlab.com/company/mission" target="_blank" data-stringify-link="https://about.gitlab.com/company/mission" data-sk="tooltip_parent">mission</a>&nbsp;is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our&nbsp;<a class="c-link" href="https://about.gitlab.com/handbook/using-gitlab-at-gitlab" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/using-gitlab-at-gitlab" data-sk="tooltip_parent">operations</a>&nbsp;on our product and staying aligned with our&nbsp;<a class="c-link" href="https://about.gitlab.com/handbook/values" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/values" data-sk="tooltip_parent">values</a>. Learn more about&nbsp;<a class="c-link" href="https://vimeo.com/gitlab/gettoknowgitlab" target="_blank" data-stringify-link="https://vimeo.com/gitlab/gettoknowgitlab" data-sk="tooltip_parent">Life at GitLab</a>.</p></div><div>
<p>GitLab is an open core software company that develops the most comprehensive&nbsp;<a class="c-link" href="https://about.gitlab.com/solutions/devops-platform" target="_blank" data-stringify-link="https://about.gitlab.com/solutions/devops-platform" data-sk="tooltip_parent">AI-powered DevSecOps Platform</a>, used by more than 100,000 organizations. Our&nbsp;<a class="c-link" href="https://about.gitlab.com/company/mission" target="_blank" data-stringify-link="https://about.gitlab.com/company/mission" data-sk="tooltip_parent">mission</a>&nbsp;is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our&nbsp;<a class="c-link" href="https://about.gitlab.com/handbook/using-gitlab-at-gitlab" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/using-gitlab-at-gitlab" data-sk="tooltip_parent">operations</a>&nbsp;on our product and staying aligned with our&nbsp;<a class="c-link" href="https://about.gitlab.com/handbook/values" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/values" data-sk="tooltip_parent">values</a>. Learn more about&nbsp;<a class="c-link" href="https://vimeo.com/gitlab/gettoknowgitlab" target="_blank" data-stringify-link="https://vimeo.com/gitlab/gettoknowgitlab" data-sk="tooltip_parent">Life at GitLab</a>.</p>
<p>Our Renewals team plays a crucial role in the customer journey, partnering with customers to ensure continued value and success. Working collaboratively with sales, channel partners, customer success, and sales operations teams, this position focuses on building long-term relationships while managing subscription renewals seamlessly.</p>
</div>
<div>
<h3>What you’ll do;</h3>
<ul>
<li class="whitespace-normal break-words">Build and maintain strong customer relationships through personalized communication across phone, video, and email platforms</li>
<li class="whitespace-normal break-words">Drive the renewal process to support and grow Annual Recurring Revenue (ARR)</li>
<li class="whitespace-normal break-words">Analyze license usage and manage true-up processes</li>
<li class="whitespace-normal break-words">Partner with customers to understand their organizational goals and create tailored renewal solutions</li>
<li class="whitespace-normal break-words">Support the broader renewals team with administrative coordination</li>
<li class="whitespace-normal break-words">Manage renewal timelines effectively</li>
<li class="whitespace-normal break-words">Work cross-functionally with Sales and Customer Success teams to develop renewal strategies using data-driven insights</li>
<li class="whitespace-normal break-words">Guide customers through the documentation process, ensuring accuracy and completeness</li>
<li class="whitespace-normal break-words">Identify potential challenges early and develop proactive solutions</li>
<li class="whitespace-normal break-words">Support enterprise-level customer relationships</li>
</ul>
<h3>Experience that will help you get started;</h3>
<ul>
<li class="whitespace-normal break-words">Background in customer-facing roles such as Account Management, Renewals, or Customer Success</li>
<li class="whitespace-normal break-words">German language proficiency</li>
<li class="whitespace-normal break-words">Knowledge of B2B software sales environments</li>
<li class="whitespace-normal break-words">Understanding of subscription-based business models</li>
<li class="whitespace-normal break-words">Strong communication and relationship-building capabilities</li>
<li class="whitespace-normal break-words">Self-motivated with a focus on outcomes</li>
<li class="whitespace-normal break-words">Experience in collaborative problem-solving and agreement facilitation</li>
<li class="whitespace-normal break-words">Knowledge of technical products is valuable - particularly in DevOps, software development lifecycle, or application development</li>
<li class="whitespace-normal break-words">Alignment with our organizational values</li>
<li class="whitespace-normal break-words">Track record of consistent renewal performance</li>
<li class="whitespace-normal break-words">Experience fostering customer relationships in similar customer-facing roles</li>
</ul>
<p>Thanks to our&nbsp;<a href="https://about.gitlab.com/handbook/values/#transparency">Transparency</a>&nbsp;value, you can see what we are working on in our&nbsp;<a href="https://handbook.gitlab.com/job-families/sales/renewal-manager/">Team page</a>.&nbsp;</p>
<h4><strong>How GitLab will support you</strong></h4>
<ul>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li>
<li>All remote,&nbsp;<a href="https://about.gitlab.com/company/culture/all-remote/asynchronous/">asynchronous</a>&nbsp;work environment</li>
<li><a href="https://about.gitlab.com/handbook/paid-time-off/">Flexible Paid Time Off</a></li>
<li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.">Team Member Resource Groups</a></li>
<li><a href="https://about.gitlab.com/handbook/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit">Growth and development budget&nbsp;</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental leave</a>&nbsp;</li>
<li><a href="https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/">Home office</a>&nbsp;support</li>
</ul>
</div><div class="content-conclusion"><hr>
<p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p>
<p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p>
<p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

GitLab is an open core software company that develops the most comprehensive
[AI-powered DevSecOps Platform](https://about.gitlab.com/solutions/devops-
platform), used by more than 100,000 organizations. Our
[mission](https://about.gitlab.com/company/mission) is to enable everyone to
contribute to and co-create the software that powers our world. When everyone
can contribute, consumers become contributors, significantly accelerating the
rate of human progress. This mission is integral to our culture, influencing
how we hire, build products, and lead our industry. We make this possible at
GitLab by running our [operations](https://about.gitlab.com/handbook/using-
gitlab-at-gitlab) on our product and staying aligned with our
[values](https://about.gitlab.com/handbook/values). Learn more about [Life at
GitLab](https://vimeo.com/gitlab/gettoknowgitlab).

GitLab is an open core software company that develops the most comprehensive
[AI-powered DevSecOps Platform](https://about.gitlab.com/solutions/devops-
platform), used by more than 100,000 organizations. Our
[mission](https://about.gitlab.com/company/mission) is to enable everyone to
contribute to and co-create the software that powers our world. When everyone
can contribute, consumers become contributors, significantly accelerating the
rate of human progress. This mission is integral to our culture, influencing
how we hire, build products, and lead our industry. We make this possible at
GitLab by running our [operations](https://about.gitlab.com/handbook/using-
gitlab-at-gitlab) on our product and staying aligned with our
[values](https://about.gitlab.com/handbook/values). Learn more about [Life at
GitLab](https://vimeo.com/gitlab/gettoknowgitlab).

Our Renewals team plays a crucial role in the customer journey, partnering
with customers to ensure continued value and success. Working collaboratively
with sales, channel partners, customer success, and sales operations teams,
this position focuses on building long-term relationships while managing
subscription renewals seamlessly.

### What you’ll do;

  * Build and maintain strong customer relationships through personalized communication across phone, video, and email platforms
  * Drive the renewal process to support and grow Annual Recurring Revenue (ARR)
  * Analyze license usage and manage true-up processes
  * Partner with customers to understand their organizational goals and create tailored renewal solutions
  * Support the broader renewals team with administrative coordination
  * Manage renewal timelines effectively
  * Work cross-functionally with Sales and Customer Success teams to develop renewal strategies using data-driven insights
  * Guide customers through the documentation process, ensuring accuracy and completeness
  * Identify potential challenges early and develop proactive solutions
  * Support enterprise-level customer relationships

### Experience that will help you get started;

  * Background in customer-facing roles such as Account Management, Renewals, or Customer Success
  * German language proficiency
  * Knowledge of B2B software sales environments
  * Understanding of subscription-based business models
  * Strong communication and relationship-building capabilities
  * Self-motivated with a focus on outcomes
  * Experience in collaborative problem-solving and agreement facilitation
  * Knowledge of technical products is valuable - particularly in DevOps, software development lifecycle, or application development
  * Alignment with our organizational values
  * Track record of consistent renewal performance
  * Experience fostering customer relationships in similar customer-facing roles

Thanks to our
[Transparency](https://about.gitlab.com/handbook/values/#transparency) value,
you can see what we are working on in our [Team
page](https://handbook.gitlab.com/job-families/sales/renewal-manager/).

#### **How GitLab will support you**

  * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)
  * All remote, [asynchronous](https://about.gitlab.com/company/culture/all-remote/asynchronous/) work environment
  * [Flexible Paid Time Off](https://about.gitlab.com/handbook/paid-time-off/)
  * [Team Member Resource Groups](https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.)
  * [Equity Compensation & Employee Stock Purchase Plan](https://about.gitlab.com/handbook/stock-options/)
  * [Growth and development budget ](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit)
  * [Parental leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) 
  * [Home office](https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/) support

* * *

**Country Hiring Guidelines:** GitLab hires new team members in countries
around the world. All of our roles are remote, however some roles may carry
specific location-based eligibility requirements. Our Talent Acquisition team
can help answer any questions about location after starting the recruiting
process.  

**Privacy Policy:** Please review our [Recruitment Privacy
Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-
faq/recruitment-privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative
action employer. GitLab’s policies and practices relating to recruitment,
employment, career development and advancement, promotion, and retirement are
based solely on merit, regardless of race, color, religion, ancestry, sex
(including pregnancy, lactation, sexual orientation, gender identity, or
gender expression), national origin, age, citizenship, marital status, mental
or physical disability, genetic information (including family medical
history), discharge status from the military, protected veteran status (which
includes disabled veterans, recently separated veterans, active duty wartime
or campaign badge veterans, and Armed Forces service medal veterans), or any
other basis protected by law. GitLab will not tolerate discrimination or
harassment based on any of these characteristics. See also [GitLab’s EEO
Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-
employment-opportunity-policy) and [EEO is the
Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-
equal-employment-opportunity-commission-notices). If you have a disability or
special need that requires
[accommodation](https://about.gitlab.com/handbook/people-policies/inc-
usa/#reasonable-accommodation), please let us know during the [recruiting
process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-
to-our-interview-process).

