<div class="content-intro">At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</div>WHAT YOU'LL DO&nbsp;
The Partner Success Team team in Partnerships supports Braze's Services Partners to achieve strong customer outcomes. A Partner Success Manager provides best-in-class strategic support and guidance to empower our Partners to excel with Braze, upskill, and grow. The Partner Success Team is focused on four core pillars: Partner Expertise, Operational Efficiency, Advocacy, and Product Adoption, all of which ultimately (and hopefully!) lead to Customers’ renewal and expansion with Braze and with our Services Partners.
Responsibilities:
<ul>
<li>Work closely with Partner Account Managers (PAMs) to own upskilling and customer delivery activities for partners within your region</li>
<li>Monitor partner performance against certification targets, shared customer renewals, and partner advocacy and promote activities to help achieve division goals</li>
<li>Support partner collaboration with internal Braze stakeholders (One Time Services, Customer Success, Technical Account Management) to drive collaboration on shared customer accounts and raise awareness of potential services opportunities</li>
<li>Build brand equity and awareness for your partners within Braze, driving recognition of their great work, and involving them in relevant marketing initiatives</li>
<li>Develop and co-own partner-specific education plans to accelerate their expertise with Braze based on their experience and resourcing, and work with Partner Education to advocate for and inform partner educational requirements</li>
<li>Support Braze partners in remaining at the forefront of Braze’s product, ensuring awareness of relevant product releases and updates</li>
<li>Schedule, run, and deliver partner meetings and workshops</li>
<li>Coordinate with other Braze teams including Customer Success, One Time Services, and Technical Support to support your partners’ seamless partnership with Braze</li>
<li>Effectively triage and de-escalate service delivery escalations raised relating to services partners in your region</li>
<li>Contribute to internal projects and initiatives</li>
<li>Support ad-hoc partner requirements and questions</li>
</ul>
WHO YOU ARE
<ul>
<li>You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow-up skills. Partners and colleagues have the impression that you listen and understand the strategic problems they are trying to solve</li>
<li>You are highly organized, and excel at managing your time effectively</li>
<li>2-5 years of relevant experience in a related area, for example, Onboarding, Customer Success, Implementations or Project Management</li>
</ul>
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $62,800 and $84,000/year with an expected On Target Earnings (OTE) between $78,400 and $105,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.<div class="content-conclusion"><div class="p-rich_text_section">
WHAT WE OFFER 
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country <a href="https://www.braze.com/company/careers/how-we-hire#benefit-section">here</a>. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
<ul>
<li>Competitive compensation that may include equity</li>
<li>Retirement and Employee Stock Purchase Plans</li>
<li>Flexible paid time off</li>
<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li>
<li>Family services that include fertility benefits and equal paid parental leave</li>
<li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li>
<li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li>
<li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp;</li>
<li>Employee Resource Groups that provide supportive communities within Braze</li>
<li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li>
</ul>
ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News &amp; World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our<a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"> Candidate Privacy Policy</a> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</div></div>

At Braze, we have found our people. We’re a genuinely approachable,
exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing
teamwork, and creating work-life harmony as we collectively navigate rapid
growth on a global scale while striving for greater equity and opportunity –
inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and
those around you. There is always a way to contribute: Acting with autonomy,
having accountability and being open to new perspectives are essential to our
continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with
others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward
action in the face of change, you will be empowered to make a real impact
here, with a sharp and passionate team at your back. If Braze sounds like a
place where you can thrive, we can’t wait to meet you.

 **WHAT YOU'LL DO  **

The Partner Success Team team in Partnerships supports Braze's Services
Partners to achieve strong customer outcomes. A Partner Success Manager
provides best-in-class strategic support and guidance to empower our Partners
to excel with Braze, upskill, and grow. The Partner Success Team is focused on
four core pillars: Partner Expertise, Operational Efficiency, Advocacy, and
Product Adoption, all of which ultimately (and hopefully!) lead to Customers’
renewal and expansion with Braze and with our Services Partners.

Responsibilities:

  * Work closely with Partner Account Managers (PAMs) to own upskilling and customer delivery activities for partners within your region
  * Monitor partner performance against certification targets, shared customer renewals, and partner advocacy and promote activities to help achieve division goals
  * Support partner collaboration with internal Braze stakeholders (One Time Services, Customer Success, Technical Account Management) to drive collaboration on shared customer accounts and raise awareness of potential services opportunities
  * Build brand equity and awareness for your partners within Braze, driving recognition of their great work, and involving them in relevant marketing initiatives
  * Develop and co-own partner-specific education plans to accelerate their expertise with Braze based on their experience and resourcing, and work with Partner Education to advocate for and inform partner educational requirements
  * Support Braze partners in remaining at the forefront of Braze’s product, ensuring awareness of relevant product releases and updates
  * Schedule, run, and deliver partner meetings and workshops
  * Coordinate with other Braze teams including Customer Success, One Time Services, and Technical Support to support your partners’ seamless partnership with Braze
  * Effectively triage and de-escalate service delivery escalations raised relating to services partners in your region
  * Contribute to internal projects and initiatives
  * Support ad-hoc partner requirements and questions

**WHO YOU ARE**

  * You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow-up skills. Partners and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
  * You are highly organized, and excel at managing your time effectively
  * 2-5 years of relevant experience in a related area, for example, Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at
the start of employment is expected to be between $62,800 and $84,000/year
with an expected On Target Earnings (OTE) between $78,400 and $105,000/year
(including bonus or commission). Your exact offer may vary depending on
multiple individualized factors, including market location, job-related
knowledge, skills, and experience. In addition to cash compensation, Braze
offers full- and part- time employees a comprehensive Total Rewards package
that includes equity grants of restricted stock (RSUs) so that all Braze
employees own a piece of our company.

**WHAT WE OFFER  
**

_Braze benefits vary by location, and we encourage you to review our specific
benefits offerings for each country_[
_here_](https://www.braze.com/company/careers/how-we-hire#benefit-section) _.
More details on benefits plans will be provided if you receive an offer of
employment._

From offering comprehensive benefits to fostering hybrid ways of working,
we’ve got you covered so you can prioritize work-life harmony. Braze offers
benefits such as:

  * Competitive compensation that may include equity
  * Retirement and Employee Stock Purchase Plans
  * Flexible paid time off
  * Comprehensive benefit plans covering medical, dental, vision, life, and disability
  * Family services that include fertility benefits and equal paid parental leave
  * Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  * A curated in-office employee experience, designed to foster community, team connections, and innovation
  * Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching 
  * Employee Resource Groups that provide supportive communities within Braze
  * Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT BRAZE  
** Braze is the leading customer engagement platform that empowers brands to
Be Absolutely Engaging.™ Braze allows any marketer to collect and take action
on any amount of data from any source, so they can creatively engage with
customers in real time, across channels from one platform. From cross-channel
messaging and journey orchestration to Al-powered experimentation and
optimization, Braze enables companies to build and maintain absolutely
engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK,
Australia, and Singapore. In 2025, we were recognized as one of Built In’s
Best Places to Work. In 2024, we were included in U.S. News & World Report’s
Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s
Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune
Best Workplaces for Parents, and Fortune Best Workplaces for Women.  
Additionally, we were featured in Great Place to Work UK’s Best Workplaces,
Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces
for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You’ll find many of us at headquarters in New York City or around the world in
Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San
Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our
employees in nearly 50 remote locations.

**BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER**

At Braze, we strive to create equitable growth and opportunities inside and
outside the organization.

Building meaningful connections is at the heart of everything we do, and that
includes our recruiting practices. We're committed to offering all candidates
a fair, accessible, and inclusive experience – regardless of age, color,
disability, gender identity, marital status, maternity, national origin,
pregnancy, race, religion, sex, sexual orientation, or status as a protected
veteran. When applying and interviewing with Braze, we want you to feel
comfortable showcasing what makes you _you_.

We know that sometimes different circumstances can lead talented people to
hesitate to apply for a role unless they meet 100% of the criteria. If this
sounds familiar, we encourage you to apply, as we’d love to meet you.

_Please see our_[ ___Candidate Privacy
Policy_](https://www.braze.com/company/legal/privacy-policy-job-candidates)
_for more information on how Braze processes your personal information during
the recruitment process and, if applicable based on your location, how you can
exercise any privacy rights._

