<div class="content-intro"><p>GitLab is an open core software company that develops the most comprehensive&nbsp;<a class="c-link" href="https://about.gitlab.com/solutions/devops-platform" target="_blank" data-stringify-link="https://about.gitlab.com/solutions/devops-platform" data-sk="tooltip_parent">AI-powered DevSecOps Platform</a>, used by more than 100,000 organizations. Our&nbsp;<a class="c-link" href="https://about.gitlab.com/company/mission" target="_blank" data-stringify-link="https://about.gitlab.com/company/mission" data-sk="tooltip_parent">mission</a>&nbsp;is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our&nbsp;<a class="c-link" href="https://about.gitlab.com/handbook/using-gitlab-at-gitlab" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/using-gitlab-at-gitlab" data-sk="tooltip_parent">operations</a>&nbsp;on our product and staying aligned with our&nbsp;<a class="c-link" href="https://about.gitlab.com/handbook/values" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/values" data-sk="tooltip_parent">values</a>. Learn more about&nbsp;<a class="c-link" href="https://vimeo.com/gitlab/gettoknowgitlab" target="_blank" data-stringify-link="https://vimeo.com/gitlab/gettoknowgitlab" data-sk="tooltip_parent">Life at GitLab</a>.</p>
<p>Thanks to products like&nbsp;<a class="c-link" href="https://about.gitlab.com/gitlab-duo/" target="_blank" data-stringify-link="https://about.gitlab.com/gitlab-duo/" data-sk="tooltip_parent">Duo Enterprise</a>, and&nbsp;<a class="c-link" href="https://about.gitlab.com/blog/2024/06/27/meet-gitlab-duo-workflow-the-future-of-ai-driven-development/" target="_blank" data-stringify-link="https://about.gitlab.com/blog/2024/06/27/meet-gitlab-duo-workflow-the-future-of-ai-driven-development/" data-sk="tooltip_parent">Duo Workflow</a>, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.</p></div><h1><strong>Customer Success Engineer (CSE), Onboarding Specialist (EMEA)</strong></h1>
<h4><strong>An overview of this role</strong></h4>
<p>As a Customer Success Engineer (CSE), Onboarding Specialist you’ll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale. As an Onboarding Specialist you’ll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities from day one. This role reports to the Senior Manager, Customer Onboarding.</p>
<p><strong>What You’ll Do</strong>&nbsp;&nbsp;</p>
<ul>
<li>Engage with newly Onboarded Customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance</li>
<li>Provide technical, architectural and best practice guidance</li>
<li>Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion</li>
<li>Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives</li>
<li>Focus on solution-based programs that are customized to fit an individual customer’s needs</li>
<li>Develop and collaborate on customer workshops, demos, and other enablement</li>
<li>Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners</li>
<li>Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others</li>
<li>Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey</li>
</ul>
<p><strong>What You’ll Bring&nbsp;</strong></p>
<ul>
<li>Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement</li>
<li>Proficiency using DevSecOps tools or highly technical tooling in adjacent fields</li>
<li>Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations</li>
<li>Technical experience in development or systems engineering</li>
<li>Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions</li>
<li>Have demonstrated the ability to become a trusted technical advisor to customer and business leaders</li>
<li>Exceptional verbal, presentation, and written communication skills</li>
<li>Excellent time management and ability to work with several different teams at any given time</li>
</ul>
<p><strong>Hiring Process</strong></p>
<ol>
<li>Initial screening with Recruiting</li>
<li>Hiring Manager (Erica)</li>
<li>Technical Panel interview with CSE team members</li>
<li>Final interview with Director, Customer Success Engineering (CSE)</li>
</ol>
<p><strong>About the team</strong></p>
<h4>You'll join a global team of Customer Success Engineers dedicated to helping customers realize maximum value from GitLab. As an Onboarding Specialist, you'll focus specifically on new Customer Onboarding, working collaboratively with the broader Customer Success organization to ensure a seamless customer journey from sale through adoption and growth.</h4>
<h4><strong>How GitLab will support you</strong></h4>
<ul>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li>
<li><a href="https://about.gitlab.com/company/culture/all-remote/guide/">All remote</a>, <a href="https://about.gitlab.com/company/culture/all-remote/asynchronous/">asynchronous</a> work environment</li>
<li><a href="https://handbook.gitlab.com/handbook/people-group/paid-time-off/">Flexible Paid Time Off</a>&nbsp;</li>
<li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.">Team Member Resource Groups</a></li>
<li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li>
<li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental leave</a>&nbsp;</li>
<li><a href="https://handbook.gitlab.com/handbook/finance/expenses/#equipment">Home office</a> support</li>
</ul>
<p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p><div class="content-conclusion"><hr>
<p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p>
<p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p>
<p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

GitLab is an open core software company that develops the most comprehensive
[AI-powered DevSecOps Platform](https://about.gitlab.com/solutions/devops-
platform), used by more than 100,000 organizations. Our
[mission](https://about.gitlab.com/company/mission) is to enable everyone to
contribute to and co-create the software that powers our world. When everyone
can contribute, consumers become contributors, significantly accelerating the
rate of human progress. This mission is integral to our culture, influencing
how we hire, build products, and lead our industry. We make this possible at
GitLab by running our [operations](https://about.gitlab.com/handbook/using-
gitlab-at-gitlab) on our product and staying aligned with our
[values](https://about.gitlab.com/handbook/values). Learn more about [Life at
GitLab](https://vimeo.com/gitlab/gettoknowgitlab).

Thanks to products like [Duo Enterprise](https://about.gitlab.com/gitlab-
duo/), and [Duo Workflow](https://about.gitlab.com/blog/2024/06/27/meet-
gitlab-duo-workflow-the-future-of-ai-driven-development/), customers get the
benefit of AI at every stage of the SDLC. The same principles built into our
products are reflected in how our team works: we embrace AI as a core
productivity multiplier. All team members are encouraged and expected to
incorporate AI into their daily workflows to drive efficiency, innovation, and
impact across our global organisation.

#  **Customer Success Engineer (CSE), Onboarding Specialist (EMEA)**

#### **An overview of this role**

As a Customer Success Engineer (CSE), Onboarding Specialist you’ll be joining
a global team of technical specialists who engage with customers in a pooled
model in order to drive product adoption and value realization at scale. As an
Onboarding Specialist you’ll work alongside pre and post-sale team members to
provide new customers with technical guidance, go in-depth on use case
implementation, and demonstrate the value of GitLab product capabilities from
day one. This role reports to the Senior Manager, Customer Onboarding.

**What You’ll Do**  

  * Engage with newly Onboarded Customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
  * Provide technical, architectural and best practice guidance
  * Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
  * Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
  * Focus on solution-based programs that are customized to fit an individual customer’s needs
  * Develop and collaborate on customer workshops, demos, and other enablement
  * Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
  * Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
  * Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

**What You’ll Bring  **

  * Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
  * Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
  * Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
  * Technical experience in development or systems engineering
  * Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  * Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
  * Exceptional verbal, presentation, and written communication skills
  * Excellent time management and ability to work with several different teams at any given time

**Hiring Process**

  1. Initial screening with Recruiting
  2. Hiring Manager (Erica)
  3. Technical Panel interview with CSE team members
  4. Final interview with Director, Customer Success Engineering (CSE)

**About the team**

#### You'll join a global team of Customer Success Engineers dedicated to
helping customers realize maximum value from GitLab. As an Onboarding
Specialist, you'll focus specifically on new Customer Onboarding, working
collaboratively with the broader Customer Success organization to ensure a
seamless customer journey from sale through adoption and growth.

#### **How GitLab will support you**

  * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)
  * [All remote](https://about.gitlab.com/company/culture/all-remote/guide/), [asynchronous](https://about.gitlab.com/company/culture/all-remote/asynchronous/) work environment
  * [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/paid-time-off/) 
  * [Team Member Resource Groups](https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.)
  * [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/)
  * [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/)
  * [Parental leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) 
  * [Home office](https://handbook.gitlab.com/handbook/finance/expenses/#equipment) support

Please note that we welcome interest from candidates with varying levels of
experience; many successful candidates do not meet every single requirement.
Additionally, studies have shown that people from [underrepresented
groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-
select-underrepresented-groups) are less likely to apply to a job unless they
meet every single qualification. If you're excited about this role, please
apply and allow our recruiters to assess your application.

* * *

**Country Hiring Guidelines:** GitLab hires new team members in countries
around the world. All of our roles are remote, however some roles may carry
specific location-based eligibility requirements. Our Talent Acquisition team
can help answer any questions about location after starting the recruiting
process.  

**Privacy Policy:** Please review our [Recruitment Privacy
Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-
faq/recruitment-privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative
action employer. GitLab’s policies and practices relating to recruitment,
employment, career development and advancement, promotion, and retirement are
based solely on merit, regardless of race, color, religion, ancestry, sex
(including pregnancy, lactation, sexual orientation, gender identity, or
gender expression), national origin, age, citizenship, marital status, mental
or physical disability, genetic information (including family medical
history), discharge status from the military, protected veteran status (which
includes disabled veterans, recently separated veterans, active duty wartime
or campaign badge veterans, and Armed Forces service medal veterans), or any
other basis protected by law. GitLab will not tolerate discrimination or
harassment based on any of these characteristics. See also [GitLab’s EEO
Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-
employment-opportunity-policy) and [EEO is the
Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-
equal-employment-opportunity-commission-notices). If you have a disability or
special need that requires
[accommodation](https://about.gitlab.com/handbook/people-policies/inc-
usa/#reasonable-accommodation), please let us know during the [recruiting
process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-
to-our-interview-process).

