<div class="content-intro"><p>Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.</p>
<p><span style="font-weight: 400;">Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.</span></p>
<p><strong>At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.&nbsp;</strong></p>
<p><strong>Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.</strong></p></div><p><strong>Job Overview:</strong></p>
<p>As a Customer Success Manager, your role is to ensure the success of our customers by serving as a trusted advisor and guiding them towards their desired outcomes. Your effectiveness will be measured by your adept management of client relationships and your ability to enhance customer satisfaction. Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content strategy, Product, and Learner Operations, all working cohesively towards the shared goals of Coursera's growth and long-term success. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Own strategic relationships with assigned customer accounts through a combination of remote &amp; on-site engagements</li>
<li>Responsible for client retention results, customer health metrics, and verified outcomes</li>
<li>Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all is service of customers seeing value and growing their investment in their Coursera partnership.</li>
<li>Serve as the primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution</li>
<li>Provide quantitative and qualitative analysis to inform team decision-making and product roadmap</li>
<li>Travel is expected 15-25%</li>
</ul>
<p><strong>Basic Qualifications:</strong></p>
<ul>
<li>5+ years of account management/sales/customer success experience</li>
<li>Experience in driving client retention results, customer health metrics, and driving value&nbsp;</li>
<li>Experience in increasing utilization metrics within assigned accounts</li>
</ul>
<p><strong>Preferred Qualifications:</strong></p>
<ul>
<li>Experience working with higher education institutions</li>
<li>Experience with data-heavy applications, including Excel/Sheets and Looker</li>
<li>Ability to articulate the power of education and learning to influence key business decision makers</li>
<li>Strong sense of customer empathy and customer-centrism; to convert relationships and value into advocacy&nbsp;</li>
<li>Entrepreneurial drive and ability to work autonomously in fast-moving, quickly changing environments</li>
<li>Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action</li>
</ul>
<p><span style="font-weight: 400;"><strong>If this opportunity interests you, you might like these courses on Coursera:</strong></span></p>
<ul>
<li><a href="https://www.coursera.org/specializations/business-strategy">Business Strategy</a></li>
<li><a href="https://www.coursera.org/specializations/business-analytics">Business Analytics</a></li>
<li><a href="https://www.coursera.org/learn/influencing-people">Influencing People</a></li>
<li><a href="https://www.coursera.org/learn/wharton-customer-analytics">Customer Analytics</a></li>
</ul>
<p><span style="font-weight: 400;"><strong>Compensation:<br></strong></span></p>
<p><strong>US Zone 1</strong></p>
<p>This role is not available in Zone 1</p>
<p><strong>US Zone 2</strong></p>
<p>$91,200 - 114,000 USD</p>
<p><strong>US Zone 3</strong></p>
<p>$86,000 - $107,500 USD</p>
<p>The range(s) listed above is the expected annual base salary for this role, subject to change.</p>
<p>Salary is just one component of Coursera’s total rewards package. All regular employees are also eligible for a bonus program and equity in the form of RSUs.</p>
<p>A number of factors are taken into account when determining pay, which includes: job level, location, training/education, business need, skill set and internal equity.&nbsp;</p>
<p><strong>Current Zone Locations:</strong></p>
<ul>
<li>Zone 1- San Francisco Metro, New York City Metro or Seattle Metro</li>
<li>Zone 2 - CA (outside of SF Bay Area), CO, CT, DC, GA, IL, MA, MD, NY/NJ (other than NYC), OR, RI, TX, VA, WA (other than Seattle)</li>
<li>Zone 3 - All other US locations</li>
</ul>
<h6><span style="font-weight: 400;">#LI-NM1</span></h6><div class="content-conclusion"><div>Coursera is an&nbsp;Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.</div>
<div>&nbsp;</div>
<div>If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.</div>
<div>&nbsp;</div>
<div>For California Candidates, please review our <a class="postings-link" href="https://drive.google.com/file/d/1VoafvZVMx9IqfEymgE5GfuWC7OkzlAnc/view?usp=sharing">CCPA Applicant Notice</a> here.</div>
<div>For our Global Candidates, please review our <a class="postings-link" href="https://drive.google.com/file/d/1hlfSN3KDu9VH44MhZv5wrw2wf1uiRF-C/view?usp=sharing">GDPR Recruitment Notice</a> here.</div>
<div>&nbsp;</div>
<div>#LI-Remote</div></div>

Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission
to provide universal access to world-class learning. It is now one of the
largest online learning platforms in the world, with 175 million registered
learners as of March 31, 2025. Coursera partners with over 350 leading
universities and industry leaders to offer a broad catalog of content and
credentials, including courses, Specializations, Professional Certificates,
and degrees. Coursera’s platform innovations enable instructors to deliver
scalable, personalized, and verified learning experiences to their learners.
Institutions worldwide rely on Coursera to upskill and reskill their
employees, citizens, and students in high-demand fields such as GenAI, data
science, technology, and business. Coursera is a Delaware public benefit
corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform
their life through access to education. We're seeking talented individuals who
share our passion and drive to revolutionize the way the world learns.

**At Coursera, we are committed to building a globally diverse team and are
thrilled to extend employment opportunities to individuals in any country
where we have a legal entity. We require candidates to possess eligible
working rights and have a compatible timezone overlap with their team to
facilitate seamless collaboration.  **

**Coursera has a commitment to enabling flexibility and workspace choices for
employees. Our interviews and onboarding are entirely virtual, providing a
smooth and efficient experience for our candidates. As an employee, we enable
you to select your main way of working, whether it's from home, one of our
offices or hubs, or a co-working space near you.**

 **Job Overview:**

As a Customer Success Manager, your role is to ensure the success of our
customers by serving as a trusted advisor and guiding them towards their
desired outcomes. Your effectiveness will be measured by your adept management
of client relationships and your ability to enhance customer satisfaction.
Operating in a cross-functional capacity, you can anticipate collaborating
with teams across Sales, Marketing, Content strategy, Product, and Learner
Operations, all working cohesively towards the shared goals of Coursera's
growth and long-term success. Together, we are redefining how individuals
acquire knowledge and skills, and we invite you to be a driving force as we
transform lives through learning.

**Responsibilities:**

  * Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements
  * Responsible for client retention results, customer health metrics, and verified outcomes
  * Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all is service of customers seeing value and growing their investment in their Coursera partnership.
  * Serve as the primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution
  * Provide quantitative and qualitative analysis to inform team decision-making and product roadmap
  * Travel is expected 15-25%

**Basic Qualifications:**

  * 5+ years of account management/sales/customer success experience
  * Experience in driving client retention results, customer health metrics, and driving value 
  * Experience in increasing utilization metrics within assigned accounts

**Preferred Qualifications:**

  * Experience working with higher education institutions
  * Experience with data-heavy applications, including Excel/Sheets and Looker
  * Ability to articulate the power of education and learning to influence key business decision makers
  * Strong sense of customer empathy and customer-centrism; to convert relationships and value into advocacy 
  * Entrepreneurial drive and ability to work autonomously in fast-moving, quickly changing environments
  * Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action

**If this opportunity interests you, you might like these courses on
Coursera:**

  * [Business Strategy](https://www.coursera.org/specializations/business-strategy)
  * [Business Analytics](https://www.coursera.org/specializations/business-analytics)
  * [Influencing People](https://www.coursera.org/learn/influencing-people)
  * [Customer Analytics](https://www.coursera.org/learn/wharton-customer-analytics)

**Compensation:  
**

**US Zone 1**

This role is not available in Zone 1

**US Zone 2**

$91,200 - 114,000 USD

**US Zone 3**

$86,000 - $107,500 USD

The range(s) listed above is the expected annual base salary for this role,
subject to change.

Salary is just one component of Coursera’s total rewards package. All regular
employees are also eligible for a bonus program and equity in the form of
RSUs.

A number of factors are taken into account when determining pay, which
includes: job level, location, training/education, business need, skill set
and internal equity.

**Current Zone Locations:**

  * Zone 1- San Francisco Metro, New York City Metro or Seattle Metro
  * Zone 2 - CA (outside of SF Bay Area), CO, CT, DC, GA, IL, MA, MD, NY/NJ (other than NYC), OR, RI, TX, VA, WA (other than Seattle)
  * Zone 3 - All other US locations

###### #LI-NM1

Coursera is an Equal Employment Opportunity Employer and considers all
qualified applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, age, marital status, national origin, protected
veteran status, disability, or any other legally protected class.



If you are an individual with a disability and require a reasonable
accommodation to complete any part of the application process, please contact
us at accommodations@coursera.org.



For California Candidates, please review our [CCPA Applicant
Notice](https://drive.google.com/file/d/1VoafvZVMx9IqfEymgE5GfuWC7OkzlAnc/view?usp=sharing)
here.

For our Global Candidates, please review our [GDPR Recruitment
Notice](https://drive.google.com/file/d/1hlfSN3KDu9VH44MhZv5wrw2wf1uiRF-C/view?usp=sharing)
here.



#LI-Remote

