Location: Remote or Boston, MA or Pittsburgh, PA

Employment Type: Full-time

Team: Internal Technology

Based on the evolving situation with Covid–19 we are mostly remote, this includes the hiring process. We are in the process of moving to a hybrid of onsite and remote with some positions remaining 100% remote.

Why This Role Is Important To Arcadia

In this role, the Director, Internal IT will lead a team of Internal IT specialists in providing best-in-class technical support to all Arcadians. This role is responsible for the development and management of best practices in system administration, technical support methodologies, metrics and related support tools. This “hands-on technical” role is an excellent opportunity to make major contributions to our dynamically growing organization and to leverage your experience to create high value solutions for our associates. The ideal candidate will provide guidance and best practices for company users.

What Success Looks Like

In 3 months

- Have a good understanding of our AWS, Office 365, Azure AD environment

- Have a good understanding of all networking aspects, including cloud and local networks

- Familiar with all internal SAAS applications

- Have a good understanding of the IT onboarding/offboarding process

- Begin to gain knowledge on security protocols and procedures

- Begin identifying on areas for improvement and cost savings

In 6 months

- Strong understanding of AWS Cloud infrastructure and network topology

- Strong understanding of networks and network security

- Strong understanding of AD, Azure, Office 365 infrastructure

- Strong understanding of security protocols and procedures

- Ownership of in-flight projects and improvement initiatives including delegation of tasks to the team

In 12 months

- Expert knowledge in department operations

- Expert understanding of all IT components, from Cloud to Desktop

- Strong understanding of budget and licensing needs

- Established relationships with team members and relevant vendors

- Able to delegate and prioritize projects and tasks strategically

What You’ll Be Doing

• Managing Internal IT staff
• Primary owner of Internal IT maintenance windows, coordinating them to ensure all systems are upgraded and patched on a routine basis
• Designing, maintaining, and implementing IT strategies & infrastructure to meet company needs
• Partnering with business and technical groups to support ongoing business requirements
• Developing, managing, and tracking the IT department’s annual budget
• Managing all Business/Enterprise licensing needs and renewals
• Investigating and resolving escalated issues

What You'll Bring

• Expert server/network/cloud knowledge
• 10+ years of IT experience with management experience
• Strong AWS knowledge and experience
• Experience managing RedHat Linux and Microsoft Windows based systems
• Experience in configuring & managing firewalls (preferably PaloAlto)
• Strong communication and documentation abilities
• Strong understanding of Cisco Meraki networking
• Strong understanding of Office 365 services such as Exchange, S&C, Azure, Intune, and more
• Experience in deploying and maintaining server applications. (On Windows/Linux)
• Experience with JIRA and Confluence

Would Love For You To Have

• AWS Solutions Architect Certification
• CCNA/Network+
• Linux+
• MCSA or Microsoft Cloud certifications

What You'll Get

• The opportunity to work for an amazing, fast-growing software company leveraging a highly scalable cloud platform
• You seek a fun culture that encourages you to speak up and fosters creative thinking
• You enjoy working with customers and thrive as a team player
• You want to use your skills to make an impact in healthcare
• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community

About Arcadia

Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.