Location: San Francisco, CA

Employment Type: Full Time

Team: Customer Support

About AutoFi:

AutoFi is the leading commerce platform for end-to-end digital automotive sales and financing, powering billions of dollars in transactions every year through a network of top lenders. Our cloud-based pricing platform and APIs offer customizable solutions to power prequalification and financing for the largest automotive brands in the industry.

We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and Mouro Capital. AutoFi recently raised an $85 million dollar financing at a nearly $700 million valuation to double down on our mission to bring joy and trust to the automotive market. You can read more about our recent financing [here](https://www.businesswire.com/news/home/20220306005035/en/AutoFi- Closes-85-Million-in-Funding-to-Accelerate-Growth).

After producing four consecutive years of 100% revenue growth, the AutoFi team in 2021 more than doubled in headcount, while our platform processed more than one million automotive financing requests that resulted in more than $3 billion in vehicle sales. Our recent round of funding will fuel continued growth, enabling us to keep innovating on behalf of our dealer, OEM, lender and enterprise clients.

Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you. Read more about joining us here.

About the Role:

In this position you will become a subject matter expert, with a deep understanding of AutoFi’s products. You will use this knowledge to assist our internal and external customers with everything from answering simple questions to troubleshooting ambiguous technical issues. A successful candidate will be technically minded, meticulous, articulate, and unintimidated by challenging, novel problems.

In this role you must be able to communicate effectively with any audience, from executives, to engineers, non-technical customers and other internal teams. You will be responsible for managing issues from the first report through the resolution, keeping customers and stakeholders in the loop throughout the process.

Responsibilities:

• Address incoming customer questions and issues
• Investigate and troubleshoot technical problems
• Work directly with product and engineering teams to resolve bugs as needed
• Identify areas of improvement and own projects to address them
• Contribute to the development and maintenance of our knowledge base
• This position may require outside of the standard work schedule: including occasional holiday, evening and/or weekend hours

Required Qualifications:

• 2+ years of experience in customer support, technical support, or similar role
• Able to read and modify HTML, JSON, CSS and API calls
• You work well autonomously as well as part of a team
• You can think through and solve complex technical problems
• Ability to prioritize and manage time effectively

Preferred Qualifications:

• Have knowledge about the automotive and/or lending industries
• Bi-lingual (preferably French or Spanish)
• Experience with Zendesk
• Experience at early stage start-ups or in technical support roles

AutoFi is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

Personal Information submitted as part of your application is subject to our website privacy policy, located at https://www.autofi.com/privacy-policy/

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