Location: South East Asia

Employment Type: Full-time Onsite or Remote

Team: Customer Experience

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

AI BOT operation team support CS team to make it more efficient. We’ve invested heavily in machine learning and training phrases to improve user experiences (Customer Service AI Chatbot), and we also design muti-round interactive processes by different scenarios. We are looking for a senior operation expert or leader who is expected to further build and lead the team into the next stage, which can further maximize indicators on user experience. You will lead the team, own and drive the orientation and strategy of the entire project to support business.

Responsibilities:

• Lead the team to further build the industry-leading user experiences on Customer Service Chatbot. You will be an end-to-end solution owner to maximize the user experiences, especially focusing on efficient indicators, and labelling etc
• Manage business problems, connect with related business parties, identify business pain points, collect business problems, analyze the root causes of problems, output solutions for different reasons and promote implementation
• Business requirement management, establish business requirement management mechanism, manage the whole life cycle of requirements, ensure the output specification of business requirements
• Formulate operation strategy, give business core objectives, establish quantifiable index system and guarantee mechanism, evaluate BOT operation situation and adjust operation strategy by standardizing business process and specification.

Requirements:

• At least 5 years senior management experience in operation position
• Master degree, or equivalent experience in internet company or other technical related field with proven excellent records within industry
• Data driven based insights and vision on user experience development and team build-up
• Ability to coach the team members on operation, data analysis and strategy decision

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire