Location: Taiwan, Taipei

Employment Type: Full-time Onsite or Remote

Team: Customer Experience

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

AI BOT operation team support CS team to make it more efficient. We’ve invested heavily in machine learning and training phrases to improve user experiences (Customer Service AI Chatbot), and we also design multi-round interactive processes by different scenarios.

Responsibilities

• Deeply involved in the daily operation of AI BOT (intelligent robot), understood business logic and requirements, translated business logic and requirements into easy-to-use data analysis framework and indicator system, produced data dashboard and analysis conclusions, and effectively monitored the business situation
• Through data analysis and exploration, dig out business opportunities or product improvement direction, and produce clear analysis report
• Can actively promote the relevant departments about the data collection, and the implementation of analysis suggestions
• Participate in the operation team's key projects

Requirements

• More than 3 years of working experience in digital marketing / CRM related data analytics
• BA/BS in computer science, math, statistics, finical or related majors
• Strong process managing sense with data analytics, ability to independently establish a new data analysis process for certain businesses
• Strong analytical thinking and communication skills as well as the ability to distill and translate complex analysis into actionable insights

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire