Employment Type: Full-time Onsite or Remote
Team: Customer Support
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
The Complaint Management Manager will be leading and managing a team of resolution specialists across multiple global locations under Binance Customer Service Center in handling escalations in real time arising from within the contact centers, social media, external partners, regulators and compliance parties.
The Manager of Complaint Management is responsible for developing and implementing business strategies & framework to effectively manage all customer escalations and provide reporting updates to internal stakeholders and external partners (through respective identified channels or point of contacts).
You will improve the customer experience and enhance our world class support services through identifying and addressing causes of escalations and opportunities to build better customer experiences.
Build efficient, productive and consistent channels with identified stakeholders to drive escalation and establish communications to provide updates on escalation reporting and mitigation efforts and respond to day-to- day inquiries on high profile escalations.
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire