Contact Centre Audit and Control Lead at Binance | Powderkeg

Location: Asia

Employment Type: Full-time Onsite or Remote

Team: Customer Support

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

The Audit and Control role is responsible for developing and implementing a robust framework and initiates regular and/or periodical assessment of established processes, workflows, procedures, and guidelines in Binance Customer Support.

You will also be required to handle a team to manage any internal and external audits on Binance Customer Support required by Group or External parties/Regulators requirement.

These audits are important for contact centers to analyze, gauge and understand the exposures in the system. It helps to improve KPI metrics, enhance customer experience and ensure we are not in any breach of regulation.

What you bring to the Role:

  • Significant experience in setting and fronting the agenda for auditing programs, risk tolerance, regulatory compliance and/or operations functions review, in a technology or service industry.
  • Demonstrated ability to identify, surface, front and contribute to cross-team process improvement projects.
  • Partner with multiple stakeholders across the company to tailor and deliver assessment services to various businesses.
  • Ensure proper tracking and reporting of audit issues raised and closure including record keeping


  • Bachelor's Degree or equivalent combination of professional educations and experience
  • 4 to 6 years in auditing in the areas of financial, consultancy and/or contact center environments
  • Strong leader who can inspire, motivate and lead a complex organization
  • Excellent judgment handling audit and control mitigation
  • Action oriented with a sense of urgency to get things done
  • Demonstrated proficiency in required software (Word, Excel, PowerPoint or Google equivalents) and computer skills
  • Superior written and presentation skills and an executive presence
  • Speaks both English and Chinese to communicate effectively with stakeholders.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

Job Summary
  • Job Title
    Contact Centre Audit and Control Lead
  • Company
  • Location
  • Employment Type
    Full time
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