Location: Turkey, Istanbul

Employment Type: Full-time: Remote

Team: Customer Support

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Turkish & English, applicants need to also be skilled in English.

This is a remote position, working from home.

Responsibilities:

• Handle back office tickets and live chat, and provide 7*24H online enquiries and email replies services to customers.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks.

Requirements:

• New graduates with passion and ambition are preferred, college degree or above preferred but not required.
• Fluent Turkish language is a must and intermediate English speaker is preferred.
• Experience in customer service, preferably in finance or E-commerce industry will be considered as an advantage.
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for the customer service industry and can accept to work under different work shifts, including night shift.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire