Customer Service Representative - P2P (Indonesian & English) at Binance | Powderkeg

Location: Indonesia, Jakarta

Employment Type: Full-time: Remote

Team: Customer Support

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • Handle 7*12H high volume live chat and other online tools.
  • Provide accurate, valid and comprehensive information.
  • Follow communication procedures, guidelines, and policies.
  • Support other business units with customer liaison, accurately document customer requests.
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
  • Go the extra mile to engage customers.


  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
  • College degree or above.
  • Native Indonesian, and advanced English speaker.
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for customer service industry and can accept to work under different work shifts.
  • Positive about the crypto industry.
  • Experience with P2P is nice to have.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

Job Summary
  • Job Title
    Customer Service Representative - P2P (Indonesian & English)
  • Company
  • Location
  • Employment Type
    Full time
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