Location: Indonesia, Jakarta
Employment Type: Full-time: Remote
Team: Customer Support
Binance is the global blockchain company behind the world’s largest digital
asset exchange by trading volume and users, serving a greater mission to
accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain
industry and contribute to the crypto-currency revolution that is changing the
- Handle 7*12H high volume live chat and other online tools.
- Provide accurate, valid and comprehensive information.
- Follow communication procedures, guidelines, and policies.
- Support other business units with customer liaison, accurately document customer requests.
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
- Go the extra mile to engage customers.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- College degree or above.
- Native Indonesian, and advanced English speaker.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for customer service industry and can accept to work under different work shifts.
- Positive about the crypto industry.
- Experience with P2P is nice to have.
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and
the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire