Location: Vietnam, Ho Chi Minh

Employment Type: Full-time Onsite

Team: Customer Support

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
• Handle customer enquiries, advices and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks.

Requirements

• College degree or above; proficient in French with a fluency Vietnamese, currently in Vietnam. Candidates must hold relevant language level certificate.
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift.(9:00-18:00, 12:00-9:00, 9:00-21:00, 21:00-9:00)

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire