Customer Support Specialist - Compliance at Binance | Powderkeg

Location: Asia

Employment Type: Full-time Onsite or Remote

Team: Compliance

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are seeking Customer Support Officers to provide support on global compliance inquiries and operations.


  • Handle high volume live chat and other online tools
  • Maintain 24 hour turnaround response, 7 days a week
  • Provide accurate, valid and comprehensive information to users pertaining to compliance matters
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints pertaining to compliance matters, provide proper solutions and options within the time limits
  • Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements
  • Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company


  • At least 1-2 years’ directly related experience in a customer support role
  • Compliance experience will be advantageous
  • An undergraduate degree is preferred
  • Able to work on weekend shifts
  • Demonstrated ability to write effectively, with good communication skills.

Please note, all positions at Binance require relevant experience. Applications without the required experience will not be considered.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

Job Summary
  • Job Title
    Customer Support Specialist - Compliance
  • Company
  • Location
  • Employment Type
    Full time
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