Location: Asia

Employment Type: Full-time Onsite or Remote

Team: Compliance

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are seeking Customer Support Officers to provide support on global compliance inquiries and operations.

Responsibilities:

• Handle high volume live chat and other online tools
• Maintain 24 hour turnaround response, 7 days a week
• Provide accurate, valid and comprehensive information to users pertaining to compliance matters
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints pertaining to compliance matters, provide proper solutions and options within the time limits
• Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements
• Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company

Requirements:

• At least 1-2 years’ directly related experience in a customer support role
• Compliance experience will be advantageous
• An undergraduate degree is preferred
• Able to work on weekend shifts
• Demonstrated ability to write effectively, with good communication skills.

Please note, all positions at Binance require relevant experience. Applications without the required experience will not be considered.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire