Fraud/Chargeback Operation at Binance | Powderkeg

Location: Asia

Employment Type: Full-time Onsite or Remote

Team: Customer Support

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

This role is responsible for investigating and preventing day to day fraud/chargeback activities. Conducting risk monitoring using internal and external data to reduce fraud/chargeback cases occurred.


  • Monitor and review fraud/chargeback cases and trend. Collaborate with both internal and external stakeholders to conduct investigations and take appropriate actions (e.g. transaction retrieval, chargeback representment).
  • Streamline fraud/chargeback process to balance the loss prevention and the user experience
  • Work closely with acquiring channels, issuing banks and 3rd parities to exchange fraud/chargeback info and comply with the scheme’s requirements.


  • At least 3 years of fraud management experience at payment processor, acquirer, bank or e-commerce platform
  • Experience in configuring and analysing results from risk and fraud management systems, strong data analytical and quantitative skillsExperience in dealing with card scheme, acquirer and 3rd party vendors
  • Familiar with card scheme requirement, such as chargeback (dispute) and fraud monitoring program and regulatory requirement
  • Experience in chargeback and fraud prevention is a plus
  • Language: Fluent English is a must. Understanding Mandarin is a plus
  • Attention to detail and accuracy
  • Proactive, strong prioritisation and execution skills

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

Job Summary
  • Job Title
    Fraud/Chargeback Operation
  • Company
  • Location
  • Employment Type
    Full time
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