Location: South America or North America

Employment Type: Full-time Onsite or Remote

Team: Backend

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are looking for a talented Incident Manager to join our TechOps team.

This is a pretty broad role that will involve investigating and resolving Major Incidents with the corresponding Tech and non-Tech teams to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.

It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.

This is a full-time position that can be remote, work in North/ South American timezone.

Responsibilities:

• Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teams
• Provide excellent incident communication to stakeholders
• Lead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
• Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
• Continuously look for automation and improvement opportunities for Incident Management processes, tools and best practices
• Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic
• Work closely with product and DEV teams, and participate and follow up in iteration, release and roadmap planning timely

Requirements:

• 5+ years of experience in similar roles - e.g. Incident Manager, Technical Escalation Engineer, etc
• Must have strong capabilities to identify, analyze and resolve problems logically and systematically
• Strong technology experience in Unix/Linux with shell scripting, databases (Oracle, MySQL), Web or App related DEV, Technical Support, QA or project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
• Critical communication skill,must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
• Crisis management skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues
• Understanding of software development methodologies and coding standards (CICD)
• Understand ITIL process, experience in Change Management, Incident Management, Problem Management
• Experience with defining support process and escalation management
• BS/MS in Computer Science, Math or related scientific disciplines
• Background in Software Development is a plus
• Experience in AWS is a plus
• Experience in Incident Management role in large Internet companies is preferred

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire