Location: Europe
Employment Type: Full-time: Remote
Team: IT Helpdesk
Binance is the global blockchain company behind the world’s largest digital
asset exchange by trading volume and users, serving a greater mission to
accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain
industry and contribute to the crypto-currency revolution that is changing the
world?
We are looking for a talented IT Support Engineer to join our core tech
team.
We are continuing to build up our next generation crypto-currency exchange and
are looking for eager, hard-working problem solvers that can support our
business IT and global users.
This is a full-time position that can be based from anywhere in Europe on a
remote basis.
Responsibilities:
- Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems among others
- Responsible for regular support for printers, video conferences, network troubleshooting, etc.
- Responsible for the management of employee account permissions
- Antivirus and Security Incident Response
- Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
- Routing those Incidents and Service Requests that require reassignment to other Service Teams
- Continually observing a security-aware approach
- Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
- Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
- Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis)
Requirements:
- Bachelor's Degree in Computer Science/Information Systems or any other related field
- 3+ years experience working within IT Support, Networking and Servers
- Strong background in OSX & IOS devices
- Prior experience in troubleshooting servers and installing and configuring networks
- Knowledgeable on networking and networks security (DHCP, AP/AD, LAN, WAN, IPSec VPN, Monitoring etc.)
- CCNA Certification will be considered an asset
- Fluency in English is a must
#li-remote
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and
the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire