Location: Europe

Employment Type: Full-time: Remote

Team: IT Helpdesk

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are looking for a talented IT Support Engineer to join our core tech team.

We are continuing to build up our next generation crypto-currency exchange and are looking for eager, hard-working problem solvers that can support our business IT and global users.

This is a full-time position that can be based from anywhere in Europe on a remote basis.

Responsibilities:

• Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems among others
• Responsible for regular support for printers, video conferences, network troubleshooting, etc.
• Responsible for the management of employee account permissions
• Antivirus and Security Incident Response
• Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
• Routing those Incidents and Service Requests that require reassignment to other Service Teams
• Continually observing a security-aware approach
• Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
• Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
• Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis)

Requirements:

• Bachelor's Degree in Computer Science/Information Systems or any other related field
• 3+ years experience working within IT Support, Networking and Servers
• Strong background in OSX & IOS devices
• Prior experience in troubleshooting servers and installing and configuring networks
• Knowledgeable on networking and networks security (DHCP, AP/AD, LAN, WAN, IPSec VPN, Monitoring etc.)
• CCNA Certification will be considered an asset
• Fluency in English is a must

#li-remote

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire