IT Support Engineer at Binance | Powderkeg

Location: Europe

Employment Type: Full-time: Remote

Team: IT Helpdesk

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are looking for a talented IT Support Engineer to join our core tech team.

We are continuing to build up our next generation crypto-currency exchange and are looking for eager, hard-working problem solvers that can support our business IT and global users.

This is a full-time position that can be based from anywhere in Europe on a remote basis.


  • Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems among others
  • Responsible for regular support for printers, video conferences, network troubleshooting, etc.
  • Responsible for the management of employee account permissions
  • Antivirus and Security Incident Response
  • Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
  • Routing those Incidents and Service Requests that require reassignment to other Service Teams
  • Continually observing a security-aware approach
  • Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
  • Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
  • Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis)


  • Bachelor's Degree in Computer Science/Information Systems or any other related field
  • 3+ years experience working within IT Support, Networking and Servers
  • Strong background in OSX & IOS devices
  • Prior experience in troubleshooting servers and installing and configuring networks
  • Knowledgeable on networking and networks security (DHCP, AP/AD, LAN, WAN, IPSec VPN, Monitoring etc.)
  • CCNA Certification will be considered an asset
  • Fluency in English is a must


Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

Job Summary
  • Job Title
    IT Support Engineer
  • Company
  • Location
  • Employment Type
    Full time
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