Location: Brazil, Sao Paulo

Employment Type: Full-time: Remote

Team: IT Helpdesk

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Our IT department is growing and we are looking for an IT Support Specialist to join the team.

We are looking for a person with excellent communication skills and customer service calling.

Responsibilities

• Acting as the first point of contact for the troubleshooting of service requests related to hardware configuration, software, application, and network problems among others
• Making full use of available tools during the diagnosing and execution stages of Incidents and service requests
• Routing those Incidents and service requests that require reassignment to other service teams
• Tracking and retaining ownership of Incidents and service requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
• Continually observing a security-aware approach
• Contributing to the setting up of operating procedures with other service teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
• Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
• Identifying trends and potential problem sources (by reviewing Incident and problem analysis)
• Taking ownership of the system and service monitoring focusing on implementation and continuous improvement
• Handling of all customer-related activities initiated by IT Operations across the group
• Ensuring full cooperation and effective communication with various departments

Requirements

• Bachelor's Degree in Computer Science/Information Systems or any other related field
• Strong background in OSX & IOS devices
• Knowledgeable on networking and networks security (DHCP, AP/AD, LAN, WAN, IPSec VPN, Monitoring etc.)
• Fluency in English is a must, other languages are considered a big plus

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire