Location: Asia
Employment Type: Full-time Onsite or Remote
Team: Customer Experience
Binance is the global blockchain company behind the world’s largest digital
asset exchange by trading volume and users, serving a greater mission to
accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain
industry and contribute to the crypto-currency revolution that is changing the
world?
Responsibilities:
- Prepare, review and update customer service related SOP to ensure service consistency
- Maintain communication with the product department, and disseminate promptly and efficiently product changes to customer service agents, training team, and internal product team
- Collect feedback from the customer service side and seek solutions from the product team
- Monitor and manage daily chat quality, identify problems in time and able to propose effective solutions
- Assist in keeping the official FAQ up to date
Requirements:
- 3-5 years of experience in project management or operation
- Good documentation and presentation skills
- Able to communicate effectively and maintain good relationship with stakeholders
- Hands on experience in drafting SOP
- Customer service experience and knowledge in crypto is highly preferred
- Bilingual in English and Chinese to be effectively liaising with Chinese speaking stakeholders
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and
the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire