Project Manager (Customer Service) at Binance | Powderkeg

Location: Asia

Employment Type: Full-time Onsite or Remote

Team: Customer Experience

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • Prepare, review and update customer service related SOP to ensure service consistency
  • Maintain communication with the product department, and disseminate promptly and efficiently product changes to customer service agents, training team, and internal product team
  • Collect feedback from the customer service side and seek solutions from the product team
  • Monitor and manage daily chat quality, identify problems in time and able to propose effective solutions
  • Assist in keeping the official FAQ up to date


  • 3-5 years of experience in project management or operation
  • Good documentation and presentation skills
  • Able to communicate effectively and maintain good relationship with stakeholders
  • Hands on experience in drafting SOP
  • Customer service experience and knowledge in crypto is highly preferred
  • Bilingual in English and Chinese to be effectively liaising with Chinese speaking stakeholders

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

Job Summary
  • Job Title
    Project Manager (Customer Service)
  • Company
  • Location
  • Employment Type
    Full time
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