Tech Support Engineer at Binance | Powderkeg

Location: Europe

Employment Type: Full-time Onsite or Remote

Team: Backend

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • Familiar with the product and technical details of NFT system, directly connected with users and customer service personnel, and solved the online consultation and customer complaint related to certain product/technical knowledge transmitted by customer service
  • Organize product and technical personnel to deal with problems that cannot be solved directly, and become a bridge between customer service and product/technical personnel. Categorize and summarize online problems, accumulate knowledge base, and deal with them directly afterwards
  • Coordinated and dealt with online accidents, organized personnel to review online accidents, and tracked follow-up improvements
  • The employee must allocate time to deal with the above work independently on weekdays, and then decide whether to recruit more personnel according to the situation, which may require shift work


  • Bachelor degree or above, major in computer, software development or related, recruitment of outstanding fresh graduates
  • Strong language skills, good communication and coordination, strong customer service awareness
  • Have certain code and SQL writing ability, can solve fixed online problems independently
  • For smart contracts, blockchain background is preferred

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

Job Summary
  • Job Title
    Tech Support Engineer
  • Company
  • Location
  • Employment Type
    Full time
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