Trading Support Specialist at Binance | Powderkeg

Location: Asia

Employment Type: Full-time Onsite or Remote

Team: Customer Support

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Job Responsibilities:

  • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
  • Being the first line support for all account and system related issues
  • Serve as the representative of VIP customers to internal teams including account, finance, risk and products
  • Collect customer feedback and manage projects to realise the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time

Job Requirements:

  • Minimum of 3 years of relevant experience in financial services, technology and/or customer support
  • Experience in real time client facing supporting functions, preferably with high priority clients
  • Understanding of trading platforms or exchange, e.g. knowledge of trading orders
  • Understanding of the use of API in communicating with a trading platform
  • Hands-on experience in API trading is a strong plus
  • Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
  • Outstanding problem solving capabilities including solving issues under high pressure
  • Excellent communication skills to be able to facilitate cross departmental communication
  • Able to participate in an on-call rotation, as required by the business

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

Job Summary
  • Job Title
    Trading Support Specialist
  • Company
  • Location
  • Employment Type
    Full time
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