VIP Support Specialist at Binance | Powderkeg

Location: Kazakhstan, Nur-Sultan

Employment Type: Full-time: Remote

Team: Local Marketing

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
  • Being the first line support for all account and system related issues. Serve as the representative of VIP customers to internal teams including account, finance, risk and products
  • Collect customer feedback and manage projects to realize the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time


  • Experience in real time client facing supporting functions. Preferably with high priority clients
  • Understanding of trading platforms or exchange, e.g. knowledge of trading orders
  • Understanding of the use of API in communicating with a trading platform. Hands-on experience in API trading is a strong plus
  • Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
  • Outstanding problem solving capabilities including solving issues under high pressure
  • Excellent communication skills to be able to facilitate cross departmental communication
  • Ability to participate in an on-call rotation, as required by the business
  • Minimum of 3 years of relevant experience in financial services, technology and/or customer support
  • Bilingual in English and Russian


・ Competitive salary

・ Flexible working conditions

・ Flat organisation

・ Great Locations with a highly talented and international colleagues

・ Be a part of the exciting future of the crypto-currency revolution and work on the world's no.1 crypto-currency exchange!

About Binance

Binance Exchange is the leading crypto exchange by trading volume and users, with customers in over 180 countries and regions. Capable of processing more than 1.4 million orders per second, Binance is one of the fastest trading platforms in the world. The platform focuses on security, robustness, and execution speed—attracting enthusiasts and professional traders alike.

Job Summary
  • Job Title
    VIP Support Specialist
  • Company
  • Location
  • Employment Type
    Full time
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