Staff Site Reliability Engineer at Brightwheel | Powderkeg

Location: Remote (US Only)

Employment Type: Full-time

Team: Engineering

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team

We are a fully remote team with employees across every time zone in the US, and a small hub in Austin. Our team is passionate, talented, and customer- focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

Our Culture

We challenge ourselves every day to improve quality of life—from our employees to the students, teachers, and administrators we serve. We care deeply about how our work enriches our customers now and scales for the future.

We are owners and see our work through. We are growth-minded, we iterate, and we seek to continuously improve. We are pragmatic, and we root decisions in data, logic, and intuition. Yet we value speed and a strong bias for action. We lean into collaboration, assume the best from everyone, and welcome differing opinions. We have audacious goals with a can-do attitude, break down walls to get stuff done, and are resourceful in order to accomplish more with less.

What You'll Do

  • Develop infrastructure and tooling solutions for complex product engineering projects towards a business goal; ship software that matters to our customers and to our company
  • Scale application infrastructure to handle over 1M requests per minute using pragmatic & distributed architectures
  • Develop a fully automated observability stack based on the existing SaaS system, and extend it to predict capacity needs based on the usage patterns
  • Improve engineering velocity by implementing best practices and frameworks; improve coding efficiency and quality
  • Be a steward of quality, scalability, security, and performance. You'll work with other engineers to ensure that we have a solid foundation that serves our customers, and enables the team to continue building a great product
  • Drive sound, data-driven decision-making; analyze data insights to uncover opportunities to improve architecture for a great customer experience
  • Implement excellence in engineering process & culture across teams
  • Collaborate with product and engineering teams effectively and with empathy; promote technical learning across teams
  • Mentor and advocate for junior engineers; push the boundary of their comfort zone. Build trust and respect in the team
  • Interview and evaluate engineering candidate technical capabilities to help grow our engineering team

Qualifications: Technical Skills

  • You’re experienced with scaling and shipping complex, distributed services in AWS or equivalent using infrastructure as code
  • You’re an expert at building infrastructure and tools that make it simple to develop and run code; your stakeholders love to use the things you build
  • You have a wide understanding of the system and application architectures, and have a strong observability background
  • You have strong programming fundamentals, ideally in a variety of languages like Ruby, Python, or Node
  • You’re an expert at measuring query latencies, resource allocation and management
  • You have experience deploying to and orchestrating containers (Docker, Kubernetes, etc.)
  • You prioritize automation and continuous testing in order to optimize speed while simultaneously enhancing quality and security
  • You have an understanding of operational toil, observability, performance, and scalability
  • You are familiar with incident response and management tools like PagerDuty

If you don’t know all this stuff, we’ll teach you!

(Staff Site Reliability Engineer candidates must have 6 to 8 years of experience in at least four of the above areas)

Qualifications: Essential People Skills

  • You make pragmatic technology choices at work and make time to learn in your slack time whenever appropriate
  • You care deeply about your work and are aware of how your attitude affects those around you; it’s obvious you’re having fun with your work and peers
  • You are humble enough to use frameworks and technologies that aren’t your favorite but won’t have a materially negative impact; you strive to improve velocity with new frameworks & technologies
  • You experiment with many different types of development and project methodologies and have a healthy appreciation for what works; you drive engineering process and culture improvements
  • You focus on clear and concise communication because you understand it’s the biggest responsibility of your job as an engineer
  • You love to teach and learn from your peers

Candidates with varying backgrounds are encouraged to apply. We do not require prior knowledge of all the technologies in our stack, only a desire to learn them.

Brightwheel offers a competitive compensation package (base salary, equity and benefits) with a strong emphasis on equity-based compensation (ownership in brightwheel). For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In alignment with Colorado's Equal Pay for Equal Work Act, the annual cash compensation for this role in Colorado is targeted at $130,000-$190,000. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. If you are applying from a different location and have questions on the compensation band for your region, please ask your recruiter.

Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.

Brightwheel is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Summary
  • Job Title
    Staff Site Reliability Engineer
  • Company
  • Location
    San Francisco, CA
  • Employment Type
    Full time
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