Location: Manila, Philippines

Employment Type: Full-time

Team: Operations

BuildZoom is expanding its IT Department and is looking for a rockstar to help us pave the way! We are looking for an experienced IT Specialist that will help us build out and manage a Service Desk as well as scale our growing IT Department. In this role, you will help in resolving employee IT inquiries as they pertain to hardware and software issues as well as with employee technical onboarding/offboarding. You will also be working hand-in-hand with our Operations team to identify and implement new software and best practices to expand the department. This is an exciting opportunity to support our existing workforce as well as guide the company in the future to support our scaling company’s IT needs.

Responsibilities

• Systems administration, maintenance, and optimization of our Google Workspace
• Manage the IT Service Desk and spearhead its buildout by troubleshooting employee issues related to their devices and software while constantly expanding our solutions knowledge base and looking for ways to automate.
• Track hardware inventory and maintain the functionality of all company devices
• Setup, troubleshoot, and maintain hardware or software remotely
• Decommission credentials during employee attrition
• Ensure the security and integrity of company data by identifying and implementing industry-standard cyber security measures
• Aid our Operations team on projects such as building out the Service Desk and knowledge base, identifying and implementing an MDM, deploying enterprise level antivirus software, and optimizing our IT processes

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related degree
• 1+ years of experience in an IT Specialist, IT Administrator, or similar role
• Strong knowledge in maintaining and troubleshooting devices (Windows and Mac)
• Experience working with VOIP and Google Workspace are a must
• Experience in creating process documents from the ground up to improve overall knowledge in IT within a company is a plus
• Willing to work in the night shift
• Fluency in English