Location: Montego Bay, JM
Employment Type: Full-time
Team: Call Center Operations
Hi, We're Centerfield.
Centerfield is a cutting-edge digital marketing and sales technology company headquartered in the heart of Silicon Beach with additional offices in New York, Boston, Florida, and Jamaica. Our growing organization continues to impact the AdTech space by providing end-to- end customer acquisition services and analytics for our high-profile clients, while also successfully tailoring every step of the customer's shopping experience.
How do we do this? Centerfield develops intelligent Big Data driven marketing and sales technology which drives more than two million sales each year for brands such as AT&T, Sprint, ADT, Spectrum, and CenturyLink. Our technology platform, Dugout, combined with our leading consumer guides and 1500 person sales and retention center deliver new customers at scale to top residential services, business services, and telecommunications brands worldwide.
We’re always interested in expanding our team with top talent. Our creative work environment allows for innovative ideas and encourages a collaborative team culture... make sure to check out our perks below!
_ CALL CENTER SALES MANAGER VACANCY_
We are seeking a leader with a driving force to keep a team of motivated Sales Specialists moving forward and surpassing their current goals and accomplishments, both individually and as a team. The right leader has strong organizational skills, is a decision maker, problem solver, and a creative thinker who can interact with others to improve and sustain continuous improvement. The incumbent must have a personal passion for development of team members, will actively deliver feedback while striking a balance with other day-to-day activities, and administrative responsibilities.
_ Summary of the Position:_
Will be responsible for up to 20 team members, primarily handling inbound contacts (phone calls, sales leads, and web orders) from a variety of customers spanning home services and business services
Ensures team members are meeting/exceeding operational standards; helps maintain customer telephone sales and service levels; key to improving quality and contributing to other organizational goals, as required by the business.
Coaches and develops employees by making business driven decisions utilizing customer-focused as a primary driver.
Must have proven ability to drive results and ensure employee engagement and development. Ideal candidate must possess a fun-nature, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment.
_ Required Skills, Abilities & Knowledge:_
Strong presentation, organizational, and communication (verbal and written) skill sets
Minimum of one (1) year prior sales and/or customer service leadership/supervisory experience
Some college course work and/or higher education
Prior contact center experience, preferably in an inbound and/or sales setting
Ability to understand, implement, and enforce policies and procedures
Be an outstanding team player and ability to work well under pressure
_ What we Offer:_
Free shuttle to company’s designated areas
Award winning culture and unprecedented team spirit
Performance based advancement
Discounts to local partnered vendors
Contributed Health Insurance
Career growth – we enjoy promoting from within
**To learn more, visit usHere. **
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
_Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. _