Location: Kingston, JM

Employment Type: Full-time

Team: HR

Hi, We're Centerfield.

Centerfield is a cutting-edge digital marketing and sales technology company headquartered in the heart of Silicon Beach with additional offices in New York, Boston, Florida, and Jamaica. Our growing organization continues to impact the AdTech space by providing end-to- end customer acquisition services and analytics for our high-profile clients, while also successfully tailoring every step of the customer's shopping experience.

How do we do this? Centerfield develops intelligent Big Data driven marketing and sales technology which drives more than two million sales each year for brands such as AT&T, Sprint, ADT, Spectrum, and CenturyLink. Our technology platform, Dugout, combined with our leading consumer guides and 1500 person sales and retention center deliver new customers at scale to top residential services, business services, and telecommunications brands worldwide.

We’re always interested in expanding our team with top talent. Our creative work environment allows for innovative ideas and encourages a collaborative team culture... make sure to check out our perks below!

The IR Generalist will be responsible for the managing and coordinating the Industrial Relations within the organization to ensure the promotion of good labour practices and to ensure a harmonious working environment for all employees

DUTIES AND RESPONSIBILITIES

• Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance

• Investigates disciplinary and grievance cases

• Manage the disciplinary and grievance process and procedure

• Provides advice and services on grievances and disciplinary hearings to ensure procedural and substantive fairness in applying the HR policy and procedures

• Conduct and or represent the company at Disciplinary Hearings as needed

• Drafts responses to queries relating to Industrial Relations matters

• Explains industrial relations policies and grievances procedures to staff as required

• Create timely and reliable Industrial and Employee Relations dashboards for HR Manager, Operations and line management

• Counsels and guides staff on work-related issues in order to enhance employee morale

• Assists with the development, implementation and maintenance of Human Resources policies, procedures, guidelines, and programs.

• Process complaints regarding employee grievances and assist in any necessary investigations and disciplinary actions

• Facilitate the preparation and submission of documents in an effort to resolve grievances and industrial disputes

• Arrange and conduct investigation meeting and raft Investigation reports

• Arranges and confirms meetings between grieving parties, supervisory and management personnel to investigate and resolve grievances

• Participates in matters relating to discipline and grievances with a view to arriving at amicable settlements

• Assist with other HR projects, HR operations and support HR Manager as needed

• Ensures the collection of relevant data, and the submission of disciplinary and personnel matters to the respective staff

• Process all disciplinary matters

• Prepares reports on meetings

• Performs any other duties that may be assigned

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE

Bachelor’s degree in Human Resources, or relevant studies

• Minimum of three (3) years Human Resources related work experience in an Industrial Relation position

• Course of Training in Industrial Relations at a recognised institution

• Considerable knowledge of existing industrial legislation, industrial agreements, the Civil Service Act and regulations, the Statutory Authorities Act and other related Acts and Regulations

• Considerable knowledge of the principles and techniques of handling trade disputes and grievances

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REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES

• Highest ethical standards, professional integrity, and ability to maintain confidentiality

• Good knowledge of Labour Laws and Industrial Relations practices

• Computer Literate in Microsoft Office Suite including Word, Excel, PowerPoint

• Excellent written and oral communication skills

• Ability to conduct investigations and produce reports accordingly

• Excellent interpersonal skills

• Good negotiating skills

• Excellent conflict management skills

• Good time management, planning and organizing skills

• Good presentation skills

• Strong time management, organizational skills, attention to detail, and follow-through

• Ability to multi-task and prioritize projects to make sure deadlines are met

• Friendly and "can-do" attitude

• Aptitude in problem-solving

**To learn more, visit usHere. **

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

_Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. _