Location: Montego Bay, JM
Employment Type: Full-time
Hi, We're Centerfield.
Centerfield is a cutting-edge digital marketing and sales technology company headquartered in the heart of Silicon Beach with additional offices in New York, Boston, Florida, and Jamaica. Our growing organization continues to impact the AdTech space by providing end-to- end customer acquisition services and analytics for our high-profile clients, while also successfully tailoring every step of the customer's shopping experience.
How do we do this? Centerfield develops intelligent Big Data driven marketing and sales technology which drives more than two million sales each year for brands such as AT&T, Sprint, ADT, Spectrum, and CenturyLink. Our technology platform, Dugout, combined with our leading consumer guides and 1500 person sales and retention center deliver new customers at scale to top residential services, business services, and telecommunications brands worldwide.
We’re always interested in expanding our team with top talent. Our creative work environment allows for innovative ideas and encourages a collaborative team culture... make sure to check out our perks below!
The Learning & Development Content Specialist (New Hire Training) works collaboratively with Centerfield’s L&D team and subject matter experts to maintain all New Hire instructor-led training materials. This individual will work closely with the lead Instructional Designer and Training Leadership to keep up-to-date, relevant, engaging, accurate, effective, and time effective content. Key responsibilities and accountabilities: • Maintain / Update / Organize all content for classroom portions of New Hire Training, across multiple partners • Schedule/Maintain New Hire Training scheduling through the Learning Management System (Centerfield Academy) • Quality check new hire training classes to ensure translation of materials to classroom application • Manage timing of agenda, escalating concerns when needed • Host monthly new hire training feedback sessions with Trainers • Communicate with the Instructional Design team to request the creation of any new materials needed in a timely manner • Audit assessment questions regularly for relevancy • Work with SMEs to ensure all information is correct • Attend calls, as needed Qualifications: • 2+ years call center experience in a sales driven environment. • A passion for learning, design, and technology. • Intermediate to expert experience utilizing PowerPoint, Word, and Excel. • Knowledge of principles and methods for adult learning theory. • Demonstrates the ability to multi-task and balance multiple ongoing projects with specified timelines while simultaneously meeting aggressive deadlines. • Experience in collaborating with teams to manage expectations. • Excellent English-language verbal and written communication skills, attention to detail, superior organizational skills. • Must be proactive, positive, and a self-starter with ability to think independently and work autonomously when necessary. Key Experience: • The ability to demonstrate a strong working knowledge of curriculum design, and technology associated with training salespersons. • 2+ years call center experience in a sales driven environment. • 1+ years of working with a corporate training department, preferred. • Advanced computer skills – PowerPoint, Word, Excel. • Ability to work in a fast-paced, changing environment with ease and control
**To learn more, visit usHere. **
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
_Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. _