Employment Type: Full-time
Team: Quality Assurance
Hi, We're Centerfield.
Centerfield is a cutting-edge digital marketing and sales technology company headquartered in the heart of Silicon Beach with additional offices in New York, Boston, Florida, and Jamaica. Our growing organization continues to impact the AdTech space by providing end-to- end customer acquisition services and analytics for our high-profile clients, while also successfully tailoring every step of the customer's shopping experience.
How do we do this? Centerfield develops intelligent Big Data driven marketing and sales technology which drives more than two million sales each year for brands such as AT&T, Sprint, ADT, Spectrum, and CenturyLink. Our technology platform, Dugout, combined with our leading consumer guides and 1500 person sales and retention center deliver new customers at scale to top residential services, business services, and telecommunications brands worldwide.
We’re always interested in expanding our team with top talent. Our creative work environment allows for innovative ideas and encourages a collaborative team culture... make sure to check out our perks below!
Centerfield is on the hunt for a well-versed Quality Assurance Manager to join their growing team! The fundamental purpose of the Quality Assurance Manager is to ensure that quality, compliance, and sales performance guidelines are met and surpassed on every customer interaction at Centerfield and all our affiliate channels.
The Quality Assurance Manager will be responsible for managing the success of a core Quality division that will oversee business audits and BPO performance. Through strong collaborative efforts with our Ops analytics team, the Quality Manager will establish standards governing customer interactions; and implement monitoring programs. This position will oversee nearshore QA supervisor(s) and Quality Analysts. Trusted to execute day-to-day decisions impacting the department and all customer-related avenues. Responsible for developing, drafting, or modifying policies and procedures and setting expectations for the Quality Assurance team to ensure center achievements and opportunities are promptly cascaded to the business and partners.
The opportunity offers the chance to represent the company and Quality body by hosting calibration sessions with clients and internal teams.
Travel to our flagship centers is required on a 30-40% basis.
**To learn more, visit usHere. **
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
_Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. _