Location: Los Angeles, CA or Remote

Employment Type: Full-time

Team: Product Design

At ChowNow, the Product Design team has a passion for helping restaurants thrive and making an impact on our local communities. We’re working on big challenges, with the goal of helping local restaurants survive, thrive, and build relationships with the customers who love them. Product Designers are invaluable to ChowNow’s mission and customer experience.

As our company enters a new stage of growth, we’re looking for highly skilled, collaborative, and proactive Designers who can champion and further our culture of human-centered design and innovation. Your work will help ChowNow’s restaurant partners thrive and serve their communities with delightful, convenient experiences.

ABOUT US:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

ABOUT THE POSITION:

Through human-centered design methods, Product Designers understand pain points, define vision states, and design + codify ChowNow’s digital language to produce a best-in-class customer experience. This Product Design position requires both strong visual and UX design skills as they will contribute to a squad focusing on our Marketplace iOS + Android Apps. Through collaboration with UX Researchers, Brand Designers, Engineers, Product Managers, and other stakeholders you will identify opportunities and execute end-to-end features to differentiate them from a competitive industry.

With a broad ecosystem of products, the Design System is a crucial tool for Product Designers and Engineers, and this role will be expected to leverage and contribute to it. A strong understanding of foundational graphic design principles (color, layout, type) is required to develop visually compelling and usable diner-facing products. Additionally, this role will require a strong understanding of native mobile UI and interaction patterns. We aim to win app of the year and the ability to work within expected patterns and know when to push beyond will be crucial.

Lastly, this role will champion human-centered design across the organization to develop scalable, intuitive, and performant products that our customers love. Understanding the importance of user testing and feedback is integral to developing efficient products at ChowNow, and you will work cross-functionally to identify research opportunities, iterate on customer feedback, and empower one another.

This is a remote position based in one of our employee hubs of Los Angeles, San Francisco, Austin, Atlanta, NYC, Kansas City, or Chicago.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

**WHAT SUCCESS LOOKS LIKE: **

SPECIFICALLY, YOU WILL:

• Represent Design on at least one squad of diner-facing products.
• Proactively collaborate with cross-functional stakeholders and partners to clarify problems and solutions.
• Work on complex projects at the theme-level (typically spanning at least one squad), dealing with a substantial amount of anonymity to develop clear requirements.
• Lead the vision for a squad alongside their product and engineering counterparts.
• Help shape at least 1 squad’s roadmap through the next quarter and beyond.
• Collaborate with partners to align on measurable, impactful goals by providing clear human-centered product recommendations.
• Confidently back up design decisions by connecting to broader product vision and company objectives.
• Iterate on problems through various artifacts and provide dev-ready specs, including prototypes, interaction/motion studies, and package them in a digestible format for efficient development.
• Understand native app behavior and UI patterns, and have a conceptual understanding of the programming framework and their implications on Design
• Contribute to standards for Product Design workflow within and across squads and continuously evolve.
• Identify opportunities for user research and Production-level experiments, in collaboration with Experience Designers, Researchers, and Product Managers. Develop artifacts to use as stimuli in research studies such as wireframes, comps, and prototypes
• Convey complex information clearly and facilitates productive worksessions with collaborators and stakeholders.
• Mentor more junior designers and help them grow their craft and ability to collaborate with our partners
• Exhibit strong attention to detail during visual QA and hand-off

WITHIN 30 DAYS, YOU WILL:

• Complete our ChowNow New Hire Onboarding Experience.
• Learn the ins and outs of ChowNow and our process.
• Conduct an analysis of ChowNow’s products and the competitive landscape.
• Observe 4 product demos with the sales team to better know our customers.
• Collaborate with the team to prioritize and dissect requirements for a new feature. Begin research and exploration for possible solutions.
• Conduct an assessment of ChowNow’s diner-facing products and develop a high-level plan of initial actions.
• Build a rapport with squad members and Product Design team members.

WITHIN 60 DAYS, YOU WILL:

• Talk to customers and the support teams to gain empathy for customer problems, needs, and mental models.
• Deliver your first set of user flows, comps, and high-fidelity interaction designs for a new feature
• Prepare your first set of detailed design specs for the engineering team.
• Define the metrics you will use to determine the success of your first design solution.
• Communicate your design decisions with stakeholders and the larger team.
• Set up recurring 1on1 meetings with direct reports and any key stakeholders and partners

WITHIN 90 DAYS, YOU WILL:

• Conduct or collaborate on user testing to help inform product decisions and implement new design thinking based on customer feedback.
• Launch any combination of a design system improvement and/or feature within a squad.
• Facilitate cross-functional discovery or working sessions to uncover opportunities and inform the roadmap.
• Contribute to the central Product Design wiki (Notion) of process and tactics
• Present work to a cross-functional group, i.e. Sprint showcase.

YOU SHOULD APPLY IF:

• You have a minimum of 4 years experience as a product designer in web and mobile environments (iOS and Android) in either an agency or in-house product team. Ideally both.
• You have a solid portfolio featuring detailed case studies and, ideally design system work.
• You have demonstrated experience with end-to-end (hybrid UX and UI) product design on multiple platforms including native mobile applications.
• You are familiar with native app behaviors and programming frameworks, such as Swift/SwiftU and Android
• You have a deep understanding of how to frame a problem and work with the team to synthesize product strategies and iterate on solutions.
• You’re a highly motivated individual who is self-directed and can work under ambiguous conditions
• You are a Type-A designer who cares deeply about organization and details.
• You have experience delegating tasks and mentoring more junior designers (though not necessarily as a people manager)
• You’re an outstanding team contributor who is willing to give and receive honest feedback.
• You have the ability to conceptualize and communicate ideas to stakeholders and grow our Product Design practice within the organization.
• You have experience iterating rapidly and shipping software frequently to evolve a product over time, such as with SaaS products and mobile applications.
• You use Figma, Sketch, Adobe Suite, and basic prototyping tools such as Principle and Invision.
• Nice to have skills: art direction, photoshop, illustrator, after effects

ABOUT OUR BENEFITS:

• Competitive Salary.
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote-first culture and up to $450 office equipment reimbursement to enable you to do your best work by setting up your home office.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices

ChowNow takes the health and safety of our team seriously and requires all employees to be fully vaccinated for COVID-19 prior to starting work. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests for accommodations will be considered.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

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