Location: Los Angeles, CA or Remote
Employment Type: Full-time
Team: Product Design
At ChowNow, the Product Design team has a passion for helping restaurants thrive and making an impact on our local communities. We’re working on big challenges, with the goal of helping local restaurants survive, thrive, and build relationships with the customers who love them. Product Designers are invaluable to ChowNow’s mission and customer experience.
As our company enters a new stage of growth, we’re looking for highly skilled, collaborative, and proactive Designers who can champion and further our culture of human-centered design and innovation. Your work will help ChowNow’s restaurant partners thrive and serve their communities with delightful, convenient experiences.
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
ABOUT THE POSITION:
Through human-centered design methods, Product Designers understand pain points, define vision states, and design + codify ChowNow’s digital language to produce a best-in-class customer experience. This Product Design position requires both strong visual and UX design skills as they will contribute to a squad focusing on our Marketplace iOS + Android Apps. Through collaboration with UX Researchers, Brand Designers, Engineers, Product Managers, and other stakeholders you will identify opportunities and execute end-to-end features to differentiate them from a competitive industry.
With a broad ecosystem of products, the Design System is a crucial tool for Product Designers and Engineers, and this role will be expected to leverage and contribute to it. A strong understanding of foundational graphic design principles (color, layout, type) is required to develop visually compelling and usable diner-facing products. Additionally, this role will require a strong understanding of native mobile UI and interaction patterns. We aim to win app of the year and the ability to work within expected patterns and know when to push beyond will be crucial.
Lastly, this role will champion human-centered design across the organization to develop scalable, intuitive, and performant products that our customers love. Understanding the importance of user testing and feedback is integral to developing efficient products at ChowNow, and you will work cross-functionally to identify research opportunities, iterate on customer feedback, and empower one another.
This is a remote position based in one of our employee hubs of Los Angeles, San Francisco, Austin, Atlanta, NYC, Kansas City, or Chicago.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
**WHAT SUCCESS LOOKS LIKE: **
ChowNow takes the health and safety of our team seriously and requires all employees to be fully vaccinated for COVID-19 prior to starting work. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests for accommodations will be considered.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
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