Location: Bengaluru, India

Employment Type: Full Time

Team: Professional Services

Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment , and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

About the Role

As a Configuration Consultant, you will be responsible for configuring the Clari product for our customers. You’ll be involved both in the initial implementation of our customer and in ongoing changes to the application as the customer expands or makes changes to the way they use our software to optimize Revenue Operations. You will work with Customers, other PS consultants, Support, and Customer Success Managers. The company is expanding in new customers, new personas, and new industries, so you will be defining and learning every day how to make our customers successful with our platform. This position will work in Bangalore, India in the Clari office.

Responsibilities

• Work with new and existing customers and account teams to understand configuration requirements
• Configure the Clari product per requirements using product and tools available to the team
• Provide regular status updates to the core project team and leadership
• Manage any project and product related issues or escalations
• Facilitate a smooth hand off to the Customer Success & Support teams

Requirements

• Minimum of 3 years of application configuration and development work
• Experience with Salesforce.com architecture and functional usage
• Experience with JSON or other structured data format as well as MongoDB
• Experience working with cross-functional teams including Customer Success, Sales, Security, Product Management, and Engineering
• Ability to grasp technical conceptsStrong problem-solving skills to resolve project related issues (ex. timeline risk, scope creep, resource constraints, etc.) and escalations while navigating challenging situations in a professional manner
• Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented
• Team player who exhibits professionalism while dedicated to meeting and exceeding expectations
• Ability to effectively multitask and prioritize issues under pressure

You’ll often hear our CEO talk about “Being Remarkable”. To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!