Location: Remote, San Francisco Bay Area

Employment Type: Full Time

Team: Customer Success

Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment , and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

Clari is looking for a process-oriented and creative individual to join the global Customers for Life (CFL) organization to ensure effective and efficient day-to-day execution of our Customer strategy. This role is perfect for someone who is passionate about developing world-class Customer Success Managers (CSMs). Our CSMs are responsible for partnering with Revenue Teams of all sizes to drive adoption, enablement, and value in the Clari platform. Our customers look to our CSMs to be their Clari guide, driving them to new levels of maturity and reaching new value milestones as they explore the product.

Our CSMs are the best at understanding the problems our product is solving, creating value-focused success plans, and enabling our customers to become Masters of Revenue through adoption of the Clari platform. In this role, you will be responsible for making that possible. You would be partnering with CSM leadership to design, execute, and measure CSM effectiveness.

This is a fully remote opportunity but is preferred to be worked from the Mountain or Central time zone.

Responsibilities

• Design & Manage the CSM onboarding and ramp program to accelerate proficiency in the field
• Manage the tenured CSMs continued education to keep the team updated on the latest knowledge
• Manage CSM knowledge through documentation, in partnership with the Product Operations team
• Help CSM leadership measure performance of the CSM team
• Getting up to speed on new initiatives in flight across CFL
• Planning out a calendar of enablement for what is new that has implications for our Account Management (AM) team

Qualifications

• 3+ years experience in a Customer Success role within cloud software
• In lieu of CS experience, candidates with 5+ years sales enablement experience in a technical environment will also be considered
• Ability to work collaboratively with all levels in the organization; partner well with internal teams and drive projects forward
• Strong presentation, communication, and facilitation skills; ability to assimilate complex concepts and clearly articulate business value
• Ability to lead a program/project
• Proficient in utilizing Learning Management System (LMS) tools and virtual meeting technology

Benefits and Culture

• Team-bonding activities and company-wide events
• Flexible working hours and remote opportunities
• Internet, phone, and wellness reimbursements
• Paid maternity and paternity leave
• Fertility support
• 401(k) and college savings plan
• Pre-IPO stock options

#BI-Remote #LI-Remote

You’ll often hear our CEO talk about “Being Remarkable.” To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!