Customer Support Representative at Clari | Powderkeg

Location: Bengaluru, India

Employment Type: Full Time

Team: Professional Services

Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment , and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

The core responsibility of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. The CS rep would have to interact with customers on a variety of channels such as Email, Intercom and Slack, and ensure that all valid customer concerns are being dealt with immediately.

Timings : 8 AM- 5 PM


  • Take ownership of customer issues, troubleshoot them and see them to resolution within the stipulated time frame
  • Be a product expert and advocate for a delightful customer experience internally
  • Collect feedback from customers and use it to strengthen internal processes
  • Document the learnings from resolved issues


  • Good English communication - Verbal and WrittenFlair for Technology
  • Empathy for customers and the ability to adapt to different types of situations
  • Ability to multitask

You’ll often hear our CEO talk about “Being Remarkable”. To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!

Job Summary
  • Job Title
    Customer Support Representative
  • Company
  • Location
    Sunnyvale, CA
  • Employment Type
    Full time
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